Bindertek used to sell replacement parts, but apparently no longer does so. Now when a compressor bar or ring mechanism wears out, you have to buy an entire new (expensive!) binder rather than just re... Toon meer
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Lees wat reviewers zeggen
Your shipping rates are unreasonable and far exceed customary fees by other online vendors. I'm an amazon prime member and, frankly, if they can send me something via UPS for free, why do you charge... Toon meer
Bedrijf heeft geantwoord
I've bought barrister binders and other three ring binders and related products from Bindertek for years. Top notch quality, backed up by excellent customer service. When I give my clients drafts of t... Toon meer
Bedrijf heeft geantwoord
Not an easy company to do business with. They don't pack their orders to prevent damage in transit, then hassled us with many password resets before addressing the replacement. I meanwhile decided t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bindertek, Inc. offers top quality binders, office supplies, shelving, storage, briefcases and archiving for the office and home. With Bindertek you get quality, lasting document storage systems for your home or business office, including signature Bindertek Binders, with our Lifetime Binder Ring Guarantee. Need help organizing? Speak to an organization specialist today. Call Bindertek at 800-456-3453 for your organization needs.
Contactgegevens
147 Old Amherst Road, 01007, Belchertown, Verenigde Staten
- 800-456-3453
- info@bindertek.com
- bindertek.com
2,8
Gemiddeld
387 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Quality product and service …
I have placed several orders with BinderteK: These include three ring binders and leather attache. All of the products are first rate. The binders are of a quality that I have not previously seen. The leather attache is beautiful and very professional. All products project a professional appearance and the mark of success. Moreover, when I had a question to ask, the response was very rapid and complete.
11 april 2017
Review zonder uitnodiging
Antwoord van Bindertek
Hello Timothy,
We are so pleased that you have had a 5-Star experience with us and that you are enjoying your products!
Kind Regards,
Bindertek Customer Service
Fast shipping and an excellent product
Fast shipping and an excellent product! Thank you!
10 april 2017
Review zonder uitnodiging
Antwoord van Bindertek
Hi Jason,
Thank you for your business and the 5-Stars!
Kind Regards,
Bindertek Customer Service
Felt I had a legitimate issue and was …
Felt I had a legitimate issue and was basically just blown off. Was offered no remedy or any options.
10 april 2017
Review zonder uitnodiging
Antwoord van Bindertek
Hi Claire,
Thank you very much for your purchase with Bindertek and for taking a moment to share your experience with us on Trust Pilot.
I apologize for any confusion that you had when ordering your custom seal. We do our best to make it easy and clear to order the seals as they are a customized and non-returnable item.
I am glad that I could help a little behind the scenes and I hope that you may consider us again in the future.
Kind Regards & Thanks again!
Sandra Stevens
Bindertek Customer Service
Sometimes things just aren't meant to be I guess
The shipping cost was outrageous for how long it took to arrive. Also, my product was damaged to the point I couldn't use it. If anyone had taken even half a second to look at it they would have seen an obvious manufacturing defect and not sent the binder out. That being said, the customer service guy I spoke with was extremely polite and helped me resolve the issue quickly. I supppse a second chance is due.
10 april 2017
Review zonder uitnodiging
Antwoord van Bindertek
Hi Daniel,
Thank you very much for your purchase with Bindertek.
I promise you that our items are packed with care by real humans who do inspect everything before our beloved Binders are placed into a box. Rarely damage can occur while the box travels from us to you. We try to make the replacement process as easy as we can when this happens.
I am glad that we were able to refund that for you right away and take care of your claim for you.
Thank you again for your feedback. We're a small business and we appreciate it. I do hope that you might give us another chance at some point in the future.
Kind Regards,
Sandra Stevens
Bindertek Customer Service
Fast shipping and a wonderful product …
Fast shipping and a wonderful product line. I purchased binders for an extensive sheet music collection as well as notebooks.
6 april 2017
Review zonder uitnodiging
Antwoord van Bindertek
Hi Robert,
Thank you very much for the 5-Stars! We are glad to hear that our Binders have helped you organize your collection.
Kind Regards,
Bindertek Customer Service
We bought the Soft Sided Binder Caddy-4 …
We bought the Soft Sided Binder Caddy-4 and are very happy with it!
Bindertek delivered the caddy very quickly, it was undamaged and is a great addition to our litigation gear!
2 april 2017
Review zonder uitnodiging
Antwoord van Bindertek
Hello Eileen,
Thank you very much for making Bindertek a part of your law practice! We appreciate your business and the terrific review.
Kind Regards,
Bindertek Customer Service
My merchandise arrived quickly in …
My merchandise arrived quickly in secure packaging. I am pleased with the magnets I received.
31 maart 2017
Review zonder uitnodiging
Antwoord van Bindertek
Hi Carl,
Thank you very much for your business and the 5-Stars!
Kind Regards,
Bindertek Customer Service
Excellent service
My order was processed timely, arrived timely and the website was user friendly.
31 maart 2017
Review zonder uitnodiging
Antwoord van Bindertek
Greetings,
Thank you very much for your purchase with Bindertek and for taking a moment to leave us your feedback. We're glad you had a 5-Star experience!
Kind Regards,
Sandra Stevens
Antwoord van Bindertek
Hello,
Thank you very much for the 5-Star Binder review!
Kind Regards,
Bindertek Customer Service
Stock Certificates
I downloaded the template and all worked well
26 maart 2017
Review zonder uitnodiging
Antwoord van Bindertek
Greetings,
Thank you for your purchase with Bindertek and for taking a moment to leave a review on Trust Pilot. We're so glad that you enjoyed using our Free Custom Templates!
Kind Regards,
Bindertek Customer Service
A great experience from customer service to product quality!
I've ordered from Bindertek a few times now and am always impressed with their personal touch. An item in one of my orders was not in stock and I didn't notice. Nick, the Bindertek customer service agent who confirmed my order (yes, a person confirming your order!) brought this to my attention and asked if the delay in fulfillment was all right. Plus, the prompt advice of shipping and billing. Best of all, the quality of the products is excellent. A great experience all the way around. I highly recommend Bindertek.
26 maart 2017
Review zonder uitnodiging
I had a good experience when dealing with Binderteck!
I was having a hard time locating a binder for legal-sized papers. I was so happy to see that Bindertek carries just what I was looking for! The binders came quickly and without any troubles! I would recommend anyone who is looking, to order office supplies from Bindertek!
25 maart 2017
Review zonder uitnodiging
A+ Service!
In addition to having fantastic products for filing and organization, they have superior customer service. You even get to speak with a person! They always been able to respond to my questions specifically and graciously. No canned responses here. Your problem is their problem. Well done!
19 maart 2017
Review zonder uitnodiging
Bindertek is great ...
This is a nicely constructed stool and would work well in some environments. Unfortunately, for my office it does not work in the way I had envisioned it.
I must say that the customer service at Bindertek was exemplary in helping me sort this out. Because of that I would give the company 5 stars ... for the product itself, I am only giving it 4 because I was unable to use it in my office. This is a great company and I will continue to buy their high quality products in the future.
18 maart 2017
Review zonder uitnodiging
Antwoord van Bindertek
Good morning Maureen,
Thank you very much for your purchase of an UP Stool and for taking a moment to reach out to us on Trust Pilot.
I am very sorry to hear you are so unhappy with the Stool. We have had great feedback so far. We have one here in our office and we've found it to be such a versatile and great addition to our seating.
I am curious if you may not have pulled the tab to adjust the height. The height adjustment ranges from 17.7” to 24.8”. We have a pretty height diverse crowd here and everyone can use the UP Stool we have with proper adjustment.
I will contact you today and see if I may help you at all with anything.
Kind Regards and thank you again!
Sandra Stevens
Bindertek Customer Service
Extremely high shipping charge.
High shipping charge. Also had past problems of mis-alinged rings due to damage in shipping. High price, substndard service.
12 maart 2017
Review zonder uitnodiging
Antwoord van Bindertek
Greetings,
Thank you very much for your orders with Bindertek and for taking a moment to leave us your thoughts on Trust Pilot.
We are a small business and we negotiate with our shipping carrier to try and provide our customers with the lowest rates we are able to. I am sorry that with smaller orders the minimum charges may seem disproportionate to the cost of the item. Thank you for the feedback.
If you ever receive anything from us that is damaged or defective please contact us immediately. We want the opportunity to take care of any issues as fast and with as little inconvenience to you as possible. I will reach out to you today to see if I may be able to help you with anything.
Kind Regards,
Sandra Stevens
Bindertek Customer Service
could not buy an item
11 maart 2017
Review zonder uitnodiging
Antwoord van Bindertek
Hello,
Thank you very much for your order and for taking a moment to leave a review for us on Trust Pilot.
I apologize for any issue with your order or any confusion. It looks as if you placed an order for our Custom Seal which was delivered on Feb. 13th. I am very sorry if I am misunderstanding your review. I will call you today to see what I may be able to do to assist you.
In the future for the fastest service please call us at 1-800-456-3453 or Email us at info@bindertek.com with any questions or concerns. We are glad to help!
Kind Regards,
Sandra Stevens
Bindertek Customer Service
Good construction, but poor mechanism.
EDIT: After I posted this review, a representative from Bindetek contacted me and helped me replace all of the defective binder rings at no cost to me. The new ones they sent me are the same style but have a much tighter grip and won't bend, break, or misalign. I'm upping the review from 3 to 5 star because of the quality product that was provided (second mechanism is much better than the first) and the customer service is top notch - going above and beyond any I have ever seen in my 30 years of being a consumer.
I ordered 5 one-touch barrister binders and some protective shells for a trading card collection. The exterior of the binders are fantastic. Never seen a more durable and sleek looking binder anywhere else. I especially like the spine labels - perfect for stickers to separate sets.
The rings were a bit disappointing. I never once opened them by pulling them apart with my fingers and I always used the lever/paddle, but after only a few open/close actions, two of the first five binders I bought have an issue where the topmost ring is bent slightly out of alignment and has to be pushed back into it's channel manually. Plus, vinyl and polypropylene pages tend to snag on the gap and knock them out of alignment anyway when trying to turn the pages. I was hoping for a better build quality for the price I paid - plus the name is bindertek so I expected there to be more to the rings than a cheap opening mechanism.
Still, they look quite nice, great on a shelf or a bookcase. I would not recommend them to anyone who plans to use them heavily, but for people who need to use them for archival purposes and rarely need to reference the contents, they are much better looking and more solid than anything you can buy in a cheap office supply or big box store. Average overall rating.
7 maart 2017
Review zonder uitnodiging
Antwoord van Bindertek
Hi Furbag,
Thank you very much for your order and for reaching out to us through Trust Pilot. In the future for the fastest service please call us. We are here and happy to help Monday-Friday from 8:30am-5:00pm EST at 1-800-456-3453. Or Email info@bindertek.com.
I am very sorry that you are having an issue with the ring mechanisms of some of your Binders.
We believe it is a better value to offer a great quality long lasting product rather than the cheapest. We also agree that our Binders should be better than cheap run of the mill Binders. That is why we offer the best Ring mechanisms we could find in the world in our Binders and we back it up with a Lifetime Ring Warranty. If ever your Binder rings become misaligned or even if you break them yourself - we will replace them for free - Forever!
As you just recently purchased these I will reach out to you today to see what I can do to help you with replacement.
Kind Regards & Thanks again!
Bindertek Customer Service
Casebook Binders for CPRI
Our facility had been searching for 2-ring binder options via the internet. There were no viable options in Canada.
When I hit the site in the US, I was pleased to talk/e-mail staff at Bindertek to have all my questions answered. They even offered me a free sample to ensure that the product met our needs.
I was happy to order 100 of the Bindertek 2-ring binders for our facility. They arrived within 10 business days and kept us on target for our filing needs and "One File" project.
Thank you Bindertek!
6 maart 2017
Review zonder uitnodiging
Antwoord van Bindertek
Greetings,
Thank you very much for incorporating our Binders into your business - we really appreciate it and the 5-Stars!
Kind Regards,
Bindertek Customer Service
Antwoord van Bindertek
Hello,
Thank you very much for your business and the 5-Stars. We are delighted to hear you had a great experience.
Kind Regards,
Bindertek Customer Service
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