Bionic Reviews 

26
•
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 4 van de 5 sterren

I ordered the Ipod headphone charger. The item is well made and a beautiful piece of equipment that looks good on any desk or tabletop. The charger worked as it was advertised. The delivery was late d... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought the Magic keyboard and trackpad tray and build quality is in another level, exactly how I expected sturdy, heavy and minimalist.

Beoordeeld met 1 van de 5 sterren

Absolute shambles. Anything you order will take 3 months minimum to arrive, but you still get plenty of emails telling you about all the other lovely products you can order. Second time ordering,... Toon meer


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3,5

Gemiddeld

TrustScore 3.5 uit 5

26 reviews

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3,5

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(26)

26 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Absolute shambles

Absolute shambles. Anything you order will take 3 months minimum to arrive, but you still get plenty of emails telling you about all the other lovely products you can order.

Second time ordering, second time waiting several months with inventory issues cited as being the problem. If there are known inventory issues it should be clearly stated on the website that orders will take time to be fulfilled. Nobody should have to wait months and chase for updates after their money is taken. For that to be the case on more than one order is inexcusable. A shame because the one product I did get my hands on, whilst very expensive, is of good quality.

Avoid ordering from this company until they make drastic changes and deliver customer service that matches the premium prices they charge.

1 oktober 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DON'T ORDER - They do not keep their word.

They do not keep their word. They couldn't deliver the order. I received the refund 6 months after spending a lot of time. The setup is half completed. They blocked on Instagram. Positive reviews are fake.

14 september 2026
Review zonder uitnodiging
Logo Bionic

Antwoord van Bionic

Hi Burak,

This review does not accurately reflect what happened.

Two of the three items in order BL1801 were delivered. The only outstanding item was the Magic Duo S Tray.

When the silver Full Size version was delayed, we gave you three options on 27 August: switch to the available black version, continue waiting for silver with your shipping refunded, or cancel the outstanding item for a full refund. You later requested either the silver version or a refund, and the outstanding Magic Duo S was refunded.

You then requested a full refund for the entire order, including the two products already delivered. We provided a return address and confirmed that the remaining refund would be processed once those products were returned.

Regarding Instagram, you were blocked after repeatedly posting across our account while we were actively communicating with you directly about the issue.

We fully acknowledge that the Magic Duo S delay was excessive and we apologised repeatedly for it. But it is not accurate to say that your entire order was never delivered, that we refused to refund you, or that our positive reviews are fake.

Kind regards,
BIONIC

Beoordeeld met 4 van de 5 sterren

I ordered the Ipod headphone charger

I ordered the Ipod headphone charger. The item is well made and a beautiful piece of equipment that looks good on any desk or tabletop. The charger worked as it was advertised. The delivery was late due to parts being ordered and the tariff mess, but they did a good job with emailing me to let me know what was happening and that it was going to be longer than anticipated.

21 augustus 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Very pleased with the product, but delivery times could be clearer.

Overall, my experience with Bionic has been positive. I ordered an aluminium MacBook Air stand, and now that it has arrived, I'm very pleased with it. The design is clean and minimalist. The finish feels premium, and it fits extremely well with an Apple-style desk setup. It is also lighter than I expected at around 400 to 500 g while still feeling well-made.

The main area for improvement is the lead time. At the time of ordering, the website indicated approximately 2-3 weeks, whereas my order took around 3.5 weeks to be dispatched, followed by another 5-6 days for delivery, so approximately a month in total. This wasn't a major problem for me, but I think more realistic or regularly updated delivery estimates would improve the customer experience.
Before writing this review, I also looked through some of the other Trustpilot reviews and noticed that experiences appear quite polarised. I can only comment on my own experience: despite the longer than expected wait, the product arrived safely and I'm genuinely happy with its quality and appearance. Based on my experience, I would be comfortable ordering for Bionic again, although I would allow some extra time for fulfilment.

11 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

aluminum valet tray

Ordered an aluminum valet tray - it is made without seems, matches well with my ugmonk items on my desk. Even though shipped from europe, arrived in 5 days to west coast usa

10 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

An excellent experience with Bionic!

An excellent experience with Bionic!
The products are truly exceptional, with a premium quality you can immediately see and feel. The customer service is excellent, personal and highly professional, and the delivery is extremely well handled.
You can see the same attention to quality in every detail: the products, packaging, delivery and customer care.
I’m extremely satisfied with my experience and would highly recommend Bionic!

27 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They are scammers

They are scammers. I ordered from them many items and didn’t receive anything. And it’s not my only. Type them in google and see yourself.

Order BL1453 from last year still no package.

10 augustus 2026
Review zonder uitnodiging
Logo Bionic

Antwoord van Bionic

This is not an accurate representation of the situation. We are actively communicating with you regarding your order.

Your order has been reserved, but we were waiting for confirmation of your shipping address before we could proceed. You have now provided this confirmation.

The remaining stock required for your order has been dispatched by our manufacturer and is currently on its way to us. Your order will be shipped as soon as it arrives.

We apologise for the significant delay and are actively working with you to complete your order.

Beoordeeld met 1 van de 5 sterren

Avoid

**Avoid – Paid in May, Still No Goods or Refund in August**

I would strongly recommend avoiding placing an order with this company based on my experience.

I placed and paid for my order in **May**. It is now **August**, and I still have not received the goods.

Throughout this time, I have received numerous explanations about stock issues and repeated emails promising that the items would be dispatched “that week”. Unfortunately, those promises have repeatedly come to nothing, and the goods have still not been sent.

After waiting for months, I have now requested a **full refund on three separate occasions**. Those requests have been ignored, and I still have neither the goods I paid for nor my money back.

Taking payment for an order is one thing, but leaving a customer waiting for months, repeatedly promising dispatch dates that are not met, and then ignoring repeated requests for a refund is completely unacceptable.

I have now run out of patience and will be contacting my card issuer to **raise a chargeback and recover the money**.

Based on my experience, I would advise anyone considering ordering from this company to think very carefully before handing over any money.

9 augustus 2026
Review zonder uitnodiging
Logo Bionic

Antwoord van Bionic

Hi Daniel,

We completely understand your frustration and apologise for the experience.

We experienced significant and unexpected stock delays that affected your order. Throughout this period, we have remained in contact, provided updates as we received them, and offered to refund shipping costs as a gesture of goodwill while we worked to fulfil the order.

We recognise that the delays have gone well beyond the original estimate, and we understand that repeated changes to the expected dispatch date have been frustrating. This is not the experience we want our customers to have.

Following your latest request, we have agreed to cancel your order and issue a full refund.

Our apologies again for the inconvenience and for not being able to deliver the experience we intended.

Beoordeeld met 1 van de 5 sterren

Die Ware wurde verrechnet

Die Ware wurde verrechnet, es kam aber bis Heute fast 10 Monate später noch nicht alles an, auch ist die Ware nicht wie abgebildet, Scam.

6 juni 2026
Review zonder uitnodiging
Logo Bionic

Antwoord van Bionic

Hi David,

Our apologies for the delays with your order. We experienced significant stock delays that unfortunately took much longer to resolve than anticipated.

We are also sorry to hear that the product did not meet your expectations. Please contact us directly with details of what differs from what was advertised so we can look into this and make it right.

Beoordeeld met 1 van de 5 sterren

The company is scam

The company is scam. Placed my order and after a month of ZERO communication, I reached out to them and I was told there were “stock issues”. Because of the lack of communication, I told them (or him - I think it’s one person) to cancel my order and issue me a refund. They “cancelled my orders”, but here it is 6 weeks later, no product and no refund. Every email is just excuse after excuse. No product. No refund. DON’T buy from this company. I’m currently in the claim process with PayPal.

28 maart 2026
Review zonder uitnodiging
Logo Bionic

Antwoord van Bionic

We would like to clarify several inaccurate statements in this review.

BIONIC is a small independent company producing products in small batches with long manufacturing lead times. During this order period, we experienced inventory delays which affected fulfilment timelines, and we communicated this to customers as updates became available.

At no point was the customer ignored or “ghosted”. We responded multiple times regarding the order status and later processed the cancellation request after the customer asked for the order to be cancelled.

The refund is currently being handled through PayPal’s dispute system, which is why the matter remains active. We have already acknowledged and accepted the case on our side and are cooperating with PayPal to resolve it.

We fully acknowledge that the delays and communication could have been handled better, and we apologise for the frustration caused. However, claims that we are a scam or that no communication took place are simply false.

Kind regards
BIONIC

Beoordeeld met 5 van de 5 sterren

Great experience

I ordered the magic duo tray and I love it! It’s so sleek and the quality is great. Fits perfectly into my workspace. Looking at getting the monitor stand next 😍

17 maart 2026
Review zonder uitnodiging

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