Bistrot Pierre Reviews 

Pre theatre booking for 5.15pm. Food pre ordered.
We sat at our table eventually at 5.50pm had our starter at 6.20pm - had to ask several times where our main meal was and left before pudding as didn’t have time- very stressful and unpleasant. All the manager did was wave his hand dismissing our comments say sorry but we are very busy - well don’t book in what you can’t cater for !!
However the food was amazing when we finally got served 🥴

Food is good and staff friendly. However if you pay a deposit to book a table as we did for Mothers' Day and Easter Sunday they don't take this off your final bill - it is up to the customer to inform the staff that a deposit has been paid as their systems don't inform the staff. We visited Mere Green and on both occasions the deposit wasn't deducted off the bill.

My partner and I went to this restaurant on a Tuesday evening at 7pm. The menu looked lovely but when trying to order, I had to settle for a FOURTH choice as they didn't have any of the first 2 choices left, and wouldn't swap out the potatoes on the 3rd choice.

This was at 7pm!

I wrote to the restaurant instead of writing a review so that they had a chance to respond to my complaint.

The response was quite arsey with a "couldn't care less" attitude, so here is the review!

I won't be back.

We went to Bistrot Pierre in Nottingham for Mother's Day, meal was decent enough so the bill was paid on my credit card which was £64 as a £30 deposit had already been paid, I was asked if I wanted the receipt from the card machine and I said that I did so I popped it in my handbag together with the itemised food bill. When we got home, I looked at the receipt from the card machine and this was for £109, different table number, different number of people, different account number but the payment had been paid with my credit card! I phoned immediately and was asked if I could call in the next day to sort it out, I could not so my husband went and they assured him that the other payment of £109 had been removed from my credit card and all we needed to do was to pay the £64 for the meal we had eaten. This was done and my husband asked if there was any possibility of a goodwill gesture, for example the cost of the parking and the guy there said that he would sort something out and email me. He did not. I tried to send an email to Bistrot Pierre via their template online but after writing the message I was unable to send it and the message read "there is a problem with the form, please try again later" which I did, twice more, with the same message. I sent a message via Messenger to the Nottingham Bistrot and an email. No reply to either. I am unsure as to why anyone had to go into the restaurant to sort the payment out as this could have been done over the telephone. Not happy as this was quite a serious mistake and thank goodness I was in receipt of the receipt from the card machine. We have spent lots of money in this establishment over the years and this episode has not gone down too well with me at all.

Overpriced bland food in Mumbles. Restaurant was full on a Tuesday lunchtime so we had to eat in the Bar. Slow disgruntled service. Never again.

My wife and I went for a Valentines meal at the Mere Green Bistro, priced at £34.95. After a while the waiter came to get our drink orders then we waited for them to take our dinner order. the drinks came and we waited for our starter, and waited, and waited. the starter eventually came, which tasted okay. we then waited for our main coarse. My wife had rump steak, medium rare, which was under cooked and very sinewy, which made it tough to eat. I had the Mussels, which were tasteless and nothing like the size of mussels that are depicted in the photograph on the website menu, some of them were so small that they were basically empty shells and at least eight of them were closed, so could not be eaten. I ordered garlic bread which was ordered as an extra and this was not delivered with my meal, but half way through it. As part of the meal we should have been served a glass of wine each., we had to aske for the wine as it was not delivered with the meal, and finally arrived just before we finished our meal. The waitress then gave us the wrong menu for the deserts, as we should have been selecting from the Valentines menu. Also before this the waiter tried to give our meal to the wrong table. At this point I had to call over the Floor Manager to complain. He apologised and took two drinks that we had off the bill, he also gave my wife a free drink.
Overhale I was disappointed with the service and the meals, especially as this was a celebration meal.
I would NOT recommend this venue

NOTTINGHAM .Ask any one if i ever recommended somewhere to eat it would be PIERRE BISTRO . Good food for a great price. me and my family used to visit about twice a month. then covid hit and we no longer went out to eat.. So this weekend 22/1/22 it was my mothers bithday so decided to all go here . what a mistake. sevice was terrible. food was terible . they over chaged us and we had to sort the bill out.this isnt the first resturant ive visited with this problem.WHAT has happened to resturants during covid did they lose pride in there establishments. you would think they would be going the extra mile to have us back

Went today with two friends prawn cocktail was frozen, friends had sticky toffee pudding sent back twice and then left.worst meal ever had there. Stomach's now playing up,so disappointed

Disappointing service.
Table for two was shoe horned in between larger tables. Felt very uncomfortable. Mid way through our meal a band arrived to set up for New Year’s Eve celebrations immediately behind our table. The rest of our meal was spent being completely preoccupied by that bands’ activities. Our steak arrived and the server didn’t know which one was medium and which was well done, and got it wrong. The waitress could see we we unhappy and offered to move us to another table which we did, but no other sincere apology was forthcoming. Absolutely no atmosphere at all and all in all very disappointing experience.

Pierre Bistro - Torquay
We were in a good mood on arrival. We soon learnt that 4/5 mains had run out after we ordered! We were only offered drinks once and they were never replenished nor were any of the old glasses removed. Mains took an hour , we were NOT informed of any delays, and by then everyone was complaining staff looked disinterested, avoided eye contact and did not appear busy although tables took over 20 mins to clear. They were only interested in clearing for the next people rather than offering any customer service or communication. We had to go to bar ourselves for a water refill . By the time the meal arrives ours moods were fast going downhill and we couldn’t wait to leave the restaurant. The idiot who served us wore his mask on his chin both times and later we saw him eating a subway at the bar! Bill took ages and we had to go to them, only about 6 staff in the vicinity! We did get a discount but won’t be rushing back with such terrible service and attitudes. Shame as food was reasonable 😆

Arrived as a group of 7 including octogenarian parents/grandparents. No introductions by staff, no explanation of menu specials etc. No drink menu offered. Food orders taken. When I attempted to explain how I would like my steak I was greeted with a dismissive hand up to my face and advised, "two ways: rare or well done". Drink order eventually taken in, with one half of the guests having their order done secondly. Starters arrived separately, guests finishing before others being served. Drinks came waiter dropped the tray, wetting our coats. He promptly left and was screamed at by the manager to return to the table to clear up. The manager then continued to berate the waiter loudly, next to myself and my parents and actually used expletives. It was disgusting. As a family we attempted to continue with the meal without causing upset to my parents as this was a
Christmas gift to them. The main course, again, came separately and uncoordinated with guest finishing and starting differently. Personally my meal was too salty too eat and only three guests of the seven said their food was passable. At no point were we asked for further drinks. The bottle of white sparkling wine was left plonked unopened beside me. My steak meal had no steak knife. One side order never made an appearance despite being reminded. By this time we collectively decided there was no point continuing with dessert, which despite cancelling was attempted to be served by staff onto an uncleared table. After we asked for the bill we aired our malcontent, to which we were advised we could have the cancelled dessert free as a goodwill gesture. That was not an acceptable resolution. A second manager did apologise and agreed the disgusting language used by his colleague to reprimand the waiter at our table was unacceptable. I was embarrassed and angry that my elderly and frail parent had to witness it. As a resolution it was decided to deduct the drinks bill from the bill. My daughter accepted this even though she did not agree with it, we did it out of respect of other service users and not to further distress my elderly parents. We have regularly used the Preston Bistrot and have never experienced anything other than 5* service. The Altrincham service was nothing other than rude, disrespectful and unprofessional.

Bad experience of this place. wine shown on the drinks menu which we chose wasnt available. soup starter was very bitter to the point of being inedible. Main course was just edible. Dessert was ok but cold. The bill arrived and had extras added on which hadnt been ordered. 19% discretionary charge is automatically added on. All in all not a good experience.

Great service and lovely food had a fabulous evening with our friends at the Eastbourne restaurant our waiter was Ivan for his excellent customer service skills we would all like to praise. Great location overlooking the sea. Really nice evening. Thanks

We visited the Plymouth restaurant and the service was really poor and the food cold. Little interest from the manager. Definitely an avoid until they sort themselves out.

I had a family celebration dinner last night at Bistrot Pierre Altrincham, which was somewhat ruined by the service. It was quite a long wait for our meal and when it finally arrived part of the order was missing. We also had to chase up desserts a few times. On top of that, one of waiters dropped used cutlery on my husband's trousers when he was taking plates away - which resulted in a large permanent grease stain (even though the trousers were put in a wash straight after coming home). I wish I paid more attention to previous negative comments about service at Pierre.

Went to the Plymouth restaurant in Williams yard on Saturday for lunch. My husband had a starter of calamari which he said was great. For mains I had a spicy noodle chicken salad. It tasted good but the salad wasn’t fresh (for example the cucumber centre bit was dark and soggy). I would be suprised if it was made that day (maybe it was in the morning?). My husband thought his halloumi burger was nothing special, but my gran absolutely loved her fish cakes. My gran and I had creme brûlée, and sadly the custard bit was grainy, and you could see small lumps in it. For three of us all having two dishes it was about £50, but I would probably not go back. I would add that the actual service was great, no complaints at all.

Fabulous. Im never disappointed when I visit this restaurant in Nottingham.
The food is always delicious, the staff are extremely attentive and it all together its just a wonderful experience. There isn't a restaurant in the local area that is anywhere near the standards set here.

Had whittled what should have been a special birthday meal down to 2 restaurants in Southport (visiting a relation so 100s miles from home) & booked with Bistrot Pierre simply because a table could be booked online when they were closed, the other restaurant I'd have had to wait 'til they opened & take a chance a table would still be available. Worst decision of the day.

Of the 3 vegetarian main meal options only one was available. I didn't want curry, I'd hoped to have the beetroot wellington having never seen it anywhere before, but they'd only had 2 in which had gone. Why have it on the menu if you think it won't be popular enough to sell more than 2 ! The waitress tried to help initially, told me they had a risotto (that hadn't made it on to the menu yet ! Makes even less sense to have a dish not on the menu available, but one that was, not !!), with broccoli, spinach & peas. Love the 1st 2 so went with that. What I got was a mush of stringy runner beans (never mentioned) & peas.

So disappointing with what should have been a celebratory meal.

Had a very good meal tonight in the Wish Tower, Eastbourne. I can happily recommend this place, especially if you are lucky enough to have Zee as your waitress.

What beats a sea view, great food, excellent friendly service, good wine and pleasant company? Not much.
Bistro Pierre in Torquay with Sven in control was great.