Overall, the company was professional. Customer Service reps and overall team was responsive, professional, and connected well with me. They tried to understand my needs and execution plan and then... Toon meer
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Lees wat reviewers zeggen
Fast easy quick and just amazing I love this app it's so much better then any other app to purchase Bitcoin with interac e-transfer thank you
I was looking for some sort of constructive criticism to help out, and I am sure there must be a way for you to get better, and the only thing I could think of is the wishing well sats expiring. It... Toon meer
Bedrijf heeft geantwoord
I tried opening an account with Bitcoin Well to support them because I liked the idea that they send Bitcoin directly to your wallet, even though their fees are already high. After going through the p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A non-custodial bitcoin company with a non-custodial Online Bitcoin Portal as well as over 200 Bitcoin ATMs across Canada. Our mission is to enable independence and we do so by offering the fastest and safest way to buy bitcoin.
Contactgegevens
10142 82 Avenue NW, T6E 1Z4, Edmonton, Canada
- 1-888-711-3866
- help@bitcoinwell.com
- bitcoinwell.com
Houd rekening met het volgende
4,4
Uitstekend
128 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Was quick and easy....what else can I…
Was quick and easy....what else can I say.
19 februari 2026
Review zonder uitnodiging
Best way to buy bitcoin in Canada
Easy, trusted, direct to wallet bitcoin buys with no gas fees and consistent 1.2% spread
2 februari 2026
Bitcoin Well makes buying Bitcoin easy…
Bitcoin Well makes buying Bitcoin easy and seamless. After you have set up your account and provided your wallet details you don't even have to log in to purchase; just send an e-transfer and Bitcoin will be sent to your registered wallet. You hold your Coin and it remains in your custody.
31 januari 2026
Bonjour, de ne pas faire tout avec notre propre voix le coté humain merci
Bonjour,
ce fut pour moi stressant mais je suis arrivée a vouloir et c'est avec ma croyance que j'ai persévérée. cela ma permise de partager ma réussite mes progrès, a mieux me comprendre ,me connaitre surtout me respecter en temps que humain et je vous remercies de tout cœur pour votre accompagnement bonne soirée ......xx :) :)
19 januari 2026
Review zonder uitnodiging
2nd small transaction i placed is under…
2nd small transaction i placed is under review with no explanation
18 januari 2026
Review zonder uitnodiging
Horrible
Horrible. There are many better options. My deposit failed due to something else coming out of my bank before funds could
Settle. Rather than give me another attempt
To remedy it, they banned my account and made the decision final without any appeal or anything!!!
6 januari 2026
Review zonder uitnodiging
Bitcoin Well is great!
After a recommendation from the guys at Maple Bitcoin, I gave it a try. Being a bitcoin newbie, the account setup process was easy. I had a referral code which also gave me a token at the wishing well. Transactions are seem less and quick as long as you pick the expedited method which was a nominal fee. I am looking forward to trying out the ATM in our area just for fun. Tech support can take a little time in responding but they eventually do. Overall, it has been a great experience for a newbie learning the ropes.
29 december 2025
Review zonder uitnodiging
Very slow in sending my ETH and VERY EXPENSIVE
Very slow in sending my ETH - over an hour, Customer service not good - slow in responding, no phone support no chat support - email only and SLOW - also VERY EXPENSIVE - stay away !
26 december 2025
Review zonder uitnodiging
Easy, and Reliable Bitcoin Purchases
I’ve used Bitcoin Well a few times now, both at their ATMs and through their online site to buy bitcoin with cash. Pretty easy to use, quick, and always works without any big issues. I don't like KYC but they're definitely a solid and trustworthy option.
31 oktober 2025
Review zonder uitnodiging
I don’t know I love the simplicity of…
I don’t know I love the simplicity of it. It’s laid-back the security of it and the safety most of all the simplicity. Some of these other apps and platforms are just way over complicated. I like the way you can put money in and take money out 24 seven and transfer money I’m learning slow my first entered Crypto.com. It was like falling into the matrix way way overwhelming like a roller coaster. !!
1 oktober 2025
Review zonder uitnodiging
Bitcoin Exchange the Right Way!
@whitegalliform70
Bitcoin Well is dedicated to helping
average, everyday people advance on their Bitcoin journey. They offer excellent, free learning resources and actively promote Bitcoin mining. To help you stack SATs, they provide incentive points that you can save up and spend on a variety of
options. I enjoy and appreciate what Bitcoin Well is doing.
17 oktober 2025
Review zonder uitnodiging
How did these guys get a 5 star review?
How did these guys get a 5 star review? with all the ONE STAR reviews. They advertise a $5.00 fee and then steal another $25 for each transtion.
19 september 2025
Review zonder uitnodiging
Antwoord van Bitcoin Well
Hey Mark!
Thanks for your review! We are stoked that you enjoy your experience buying bitcoin. Whether it was at an ATM or online (or both!) we are thrilled to hear your feedback.
We hope to see you around soon!
Kindest regards,
Konrad
Community Manager @ Bitcoin Well
Antwoord van Bitcoin Well
Hi Joe,
We are sorry to hear you are disappointed with the verification pending period. This is an occasional scenario, however we ensure to take proper precautions to adhere to local regulations and our rigorous customer safety standards.
If you can please email me at k.fitz@bitcoinwell.co I'll happily review your case personally and provide you with an in-depth explanation on the time delay. If your account requires any other reviews or actions, I'll be sure to keep you in the loop.
I hope to hear from you soon!
Konrad
Community Manager @ Bitcoin Well
My account has been disabled since on…
My account has been disabled since on the 6th of August and I have been trying to contact the customer service team but they are not doing anything about it and I have funds inside my bitcoin well account this is so sad
6 augustus 2025
Review zonder uitnodiging
Antwoord van Bitcoin Well
Hi there!
There are a variety of reasons we may close a Bitcoin Well account. As we are fully regulatory compliant, if we encounter a situation that doesn't fully satisfy our regulatory and customer safety requirements, we must suspend account services. This is how Bitcoin Well keeps customers safe.
We do not hold onto customer funds. If you were told we are holding onto your funds by a third party involved in your bitcoin transactions, there may be foul play from your third party. Our business is fully transparent and regulatory compliant, and any funds stuck in a transaction will be promptly returned to you. If you are missing bitcoin suggest reaching out to our team so we can investigate your situation.
If you haven't already, reach out to our support team hello@bitcoinwell.com with your account email or welltag (account nickname) and our team will promptly assist you.
Thank you,
Konrad
Community Manager @ Bitcoin Well
Very confusing and frustrating
Very confusing and frustrating, need an experienced investor to handle this.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Bitcoin Well
Hi there!
I'm sorry to hear you are struggling to buy bitcoin. Like using the Internet and email for the first time, bitcoin has a learning curve.
And we're here to help!
Alongside a passionate and helpful support team, Bitcoin Well provides free educational articles, a free online course, short video tutorials, and live webinars where you can ask any question you have about Bitcoin.
Reach out to me directly at k.fitz@bitcoinwell.com to ask questions directly or get started yourself at: www.bitcoinwell.com/learn
Kindest regards,
Konrad
Community Manager @ Bitcoin Well
Antwoord van Bitcoin Well
Hey Ned!
Thanks for your kind review! We re thrilled we are a reliable shop for you to buy and use your bitcoin <3
Kindest regards,
Konrad
Great assistance & the lowest fees
Great customer service during times of operation and Bitcoin Well has the lowest fees of the four (4) services that I have used to purchase Bitcoin (BTC).
I enjoy the business practice of NOT holding any of my funds OR BTC along with the transfer directly to my personal wallet is greatly appreciated.
30 juli 2025
Review zonder uitnodiging
Antwoord van Bitcoin Well
Hey Ma!
We are glad you appreciate no holds on your bitcoin! No custody is incredibly liberating, now YOU are in charge of YOUR MONEY!
The way it should be, right?
Kindest regards,
Konrad
Community Manager @ Bitcoin Well
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