As informações sobre como aplicar o produto não são específicas tipo quanto tempo deixar o produto não fala e è muito forte o cheiro eu usei máscara durante o processo e mesmo assim fiquei com nariz e... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
When the package arrived, everything was carefully wrapped. I love the products! I gave 4 stars rather than 5 because there was a delay in shipping, and my first inquiry (email) went unanswered.But wh... Toon meer
Bedrijf heeft geantwoord
Comprei dois produtos pelo site e era pra ter chegado ontem. Mas o track number diz que ainda nem foi despachado. Acho muita falta de respeito não mandarem nem um email se é que foi um atraso. Acredit... Toon meer
Este producto es increíble! Tiene olor pero no es tan intenso como otros productos, el paso tres hace milagros. Yo tengo el cabello riso y con mucho frizz y toda mi vida e batallado con encontrar el p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We are the leading luxury Brazilian Cosmetics Distributor representing Brazilian premium beauty products. All our products are certified by ANVISA, the Brazilian Health Government Agency and we are Officially Licensed Sellers of most Brazilian Premium beauty brands.
Contactgegevens
Verenigde Staten
- 1-866-245-2707
- info@bkeratinstore.com
- bkeratinstore.com
4,1
Goed
390 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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a very good producer I loved it
13 oktober 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I was very pleased with the time ut…
I was very pleased with the time ut took to get the product shipped to my home. And it was very well packaged
14 oktober 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
My products always are delivered at time
12 oktober 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Excellent products
17 september 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Muy buenos productos se los recomiendo al 100%
Cada vez que pido mis órdenes me llegan a tiempo y en buen estado 👍🏼
19 september 2023
Antwoord van Bkeratin Professional
Estimado cliente,
Nos alegramos mucho de que esté satisfecho! Su satisfacción es nuestro principal objetivo!
Gracias por su preferencia por nuestra empresa ❤✔.
Estoy siempre a su disposición para responder a cualquier pregunta!
Saludos cordiales,
Rafaela G.
Very good product
Very good product, I did it myself and my hair looks really great…
12 september 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Richly delivery
Richly delivery, great communication, good advice, excellent products. Satisfaction 👍. Thank you😊
11 september 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Produtos de qualidade e entrega rápida
14 augustus 2023
Antwoord van Bkeratin Professional
Prezado (a) cliente,
Estamos muito felizes que você ficou satisfeito(a)! Sua satisfação é nosso principal objetivo!
Obrigado pela preferência por nossa empresa ❤✔
Estou sempre à sua disposição para responder quaisquer perguntas!
Atenciosamente,
Rafaela G.
Shipping!
First time I just got it something from this store, which as the address show is Miami, and when I received "for surprise me" is came from São Paulo and quickly, product is really good, for sure I will buy again!
11 augustus 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I did not receive my package
18 augustus 2023
Antwoord van Bkeratin Professional
Hello Fabielly, how are you?
We contacted you on September 21st via WhatsApp and proceeded as agreed!
Once again, we apologize for this and we hope you have a better experience in a next purchase.
Best regards,
Rafaela G.
El envío fue rápido y el producto es el…
El envío fue rápido y el producto es el mejor que he probado
14 augustus 2023
Antwoord van Bkeratin Professional
Estimado cliente,
Nos alegramos mucho de que esté satisfecho! Su satisfacción es nuestro principal objetivo!
Gracias por su preferencia por nuestra empresa ❤✔.
Estoy siempre a su disposición para responder a cualquier pregunta!
Saludos cordiales,
Rafaela G.
Good service and excellent product
16 juli 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
The best products
12 juli 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
eu ainda não recebi meu produto
21 juni 2023
Antwoord van Bkeratin Professional
Olá, Samuel! Tudo bem?
Primeiro peço desculpas por toda essa demora, infelizmente tivemos um imprevisto com a transportadora, que não entrou em contato conosco para informar sobre o problema no tranporte, pedimos mil desculpas e entendemos a sua frustração em esperar.
Nossa equipe de envio já realizou um novo envio, por uma nova transportadora com um metodo mais rapido de entrega (2 dias uteis), enviamos o rastreio pelo seu email!
Tambem estamos lhe enviando alguns brindes como forma de nos desculpar pelo ocorrido.
Mais uma vez pedimos desculpas por isso!
Esperamos que você reconsidere sua avaliação e que possamos lhe atender melhor em uma proxima compra!
Atenciosamente,
Rafaela G.
Excellent delivery and price as well.
13 juni 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Great experience at all times!
The experience was great! You guys kept communicating with me, since the day I placed my order, until it got delivered. The products that I purchased: Bomba mask and the Bomba shampoo. I loved the promo that you had for these products and the quality. Thank you for being great! I’ll be back once my products are out. I will definitely recommend it.
11 juni 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Primeramente me cobraron shipping…
Primeramente me cobraron shipping cuando se supone que era free shipping por ser mas de $179. Luego de muchos mensajes por email ya que nunca contestaron el telefono, supuestamente me lo acreditaron pq todavia no lo veo reflejado en mi cuenta. Estuve monitoreando el envio ya que debia llegar como en 5 dias y no aparecia enviado, llame a UPS y me dijeron que ustedes aun no les enviaban el paquete. Escribi de nuevo y me dijeron que fue por problemas con el suplidor y me mintieron al decirme que lo enviarian viernes y no fue asi. Volvi a escribir y entonces fue que esa noche el paquete fue enviado. Fue la primera vez que compro con ustedes y en realidad estoy muy decepsionada
17 juni 2023
Antwoord van Bkeratin Professional
Hola, Melissa! ¿Cómo estás?
Creo que hubo un malentendido porque nuestro equipo ha estado en contacto con usted por email desde el día de su compra, lo que se puede ver en el historial de nuestros emails intercambiados.
Como se menciona en uno de los emails, le reembolsamos los gastos de envío y le enviamos el recibo de reembolso, también le explicamos que como lo compró con su tarjeta de crédito, no es instantáneo y que probablemente sólo aparecerá en la próxima factura de su tarjeta.
Lamentablemente hemos tenido un retraso por parte del proveedor, del que le informamos puntualmente por email, en el que teníamos previsto recibir el viernes pero no lo recibimos hasta el martes, por lo que priorizamos y enviamos su pedido el mismo día (lo que usted aceptó por email). Como ya hemos dicho, le pedimos disculpas por el retraso, esto no suele ocurrir y también nos sentimos frustrados y tristes por la situación.
Si lo desea, podemos enviarle la captura de pantalla de todas nuestras conversaciones, para que no haya dudas sobre lo sucedido.
Si tiene alguna pregunta más, no dude en ponerse en contacto con nosotros.
Saludos cordiales,
Rafaela G.
delivered well informed
16 juni 2023
Antwoord van Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
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