Blackstar Warranties Reviews 

I had a great experience with Blackstar warranty. Their service was excellent—responsive emails, easy to reach by phone, and they were there to support me every step of the way. Payments were straightforward and made on time. Highly recommend for reliable warranty coverage!

Great service exceptional customer service
Understood my needs after a problem occurred with my vehicle that
I brought 2 months back,
Sorted out the claim fast and paid me directly after seeing the invoice from the garage
Amar

WARRANTY ISNT WORTH THE PAPER ITS WRITTEN ON!!! my dpf cracked so made a claim which was rejected with little explanation, considering its a common fault with landrovers it should have been simple but instead left me with a 2200 repair on a car I'd only had 6 days!

What an experience I have had with this company.
Bought a car 9 weeks ago which from day 1 I have had problems with, my car needs a gear box or the whining noice sorting anyway this company booked my car in for a inspection garage came back to them and said car needs a new gearbox. I then received an email saying because the car hasn't broke down and is still drivable that they will not be renewing the gear box, my warranty runs out in 2 weeks how convenient anyway people please stay well clear from this scam of a company I wasn't going to put anything on here but after today i thought why not 9 weeks and nothing has been done jokers man

They was great easy to communicate with and I got sent the money the day I sent my invoice in

I was hesitant due to mixed reviews but my experience with Blackstar Warranties was better than expected. Initially, there were some issues with details being submitted incorrectly, but customer service responded quickly to resolve this. Repairs require pre-approval, which adds extra steps, but reimbursement was prompt after completion. Overall, satisfactory service for the price.

waste of time. Don't respond or pay out for my claim useless warranty

I strongly advise against purchasing a Blackstars Warranty. My experience has been nothing but frustrating and disappointing. I attempted to make a claim three times, and each time, I was booked in but, due to unavoidable work and family emergencies, I was unable to attend. Instead of working with me to reschedule, Blackstars decided to completely close my claims and refuse any further claims—despite the fact that I have £10,499 in available claims that I have never used.

When I called today to ask for an explanation, I was met with rude and unprofessional customer service. The representative I spoke to refused to provide a proper explanation and even had the audacity to hang up on me when I pressed for answers. This kind of behavior is completely unacceptable for a company that claims to offer “peace of mind” through its warranty service.

From the very beginning, their terms made it clear that I had a certain claim amount available, yet they have now found an excuse to avoid honoring their agreement. How is missing a few appointments a justifiable reason to completely revoke my ability to claim? It’s absurd and unfair.

Blackstars Warranty is a scam. They are quick to take your money but will do everything possible to avoid paying out when you need them. If a dealer offers you a Blackstars Warranty, walk away. It’s not worth the hassle, and you will likely end up in the same situation I’m in—paying for a worthless service.

Shame on this company for their dishonest practices. I sincerely hope others don’t fall into their trap.. Stay away!

I read the reviews and seen an equal share of positive and negative so had some apprehension about the likelihood of a successful claim.

However, I must compliment the warranty company on the way they handled the situation.
They clearly stated that each claim is considered on a case by case basis and the things they cover are not completely set in stone but they will consider vehicle age, mileage and the duration of my ownership (in my case I had owned it 1.5 months and covered under 2000 miles.)

Alana was extremely helpful after I had initially been booked in with a garage that seemed a bit useless and didn't even attempt to diagnose the car over a 2 day period. She went above and beyond to find a Mercedes specialist that could see, and diagnose, the car in the near future.

The garage were skeptical if a corroded wiring issue (relating to the compressor of my air suspension system) would be covered on the warranty but they submitted their report as required and I was delighted with the approval outcome.

All in all I was pleasantly surprised and believe that my experience warranted leaving a positive review in hope that others may have some confidence to follow the process and cross their fingers for a similar outcome.

There was an issue with an oil and water leak on a second hand cat I purchased. Blackstar arranged for repairs promptly with a local service centre. Great service from start to finish.

Very helpful and fast service

Very quick and easy highly recommended

Lovely staff and every claim was so easy to get done.

When you book into a garage you actually need to get a reply from the garage before sending the customer the appointment. You also need to make sure the garage have time to fix the car not just give a report. You also need to make it easier for the garage to give you a report.

Would be better if theyKnow what they are doing

I had a problem and you sorted it without an issue thanks

Fast to get my car into a reputable auto electics garage no problems after getting car back all done no drama .

Not worth the paper it is printed on. I've wasted my money paying for this

Good communication at all times