Only half of the shipment arrived for my twins despite my paying for express shipping (with extra buffer time) - it appears they only shipped one of the two mattresses. This is adding extreme stress t... Toon meer
Bedrijf heeft geantwoord
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Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Toon meer
Bedrijf heeft geantwoord
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Toon meer
Bedrijf heeft geantwoord
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,3
Uitstekend
946 reviews
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Antwoord van kubdirect.co.uk
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with both your product and the delivery. It's great to know everything met your expectations.
We really appreciate you taking the time to share your experience and hope to welcome you back to Kub again in the future.
Kind regards,
Kub Customer Care
I would not recommend this company.
As a returning customer I have been so disappointed with my experience with Kub. We ordered their Charm Eco Spring Pocket Mattress for my youngest. There was a promotion on which included a mattress protector. At the checkout page, an error occurred and the free mattress protector was only available at 120x60cm when we required 140x70cm. Perhaps due to this error at the checkout or a mistake on our end, we ended up with the wrong size of mattress. I contacted support who took days to reply and as a result, advised I refuse the delivery and return to sender. The delivery of the mattress, which we paid express shipping for, took 6 days to arrive. I had to place a second order to get the correct size and flagged to their support team about the error on the checkout page (the support team who advise 48hours for replying but I frequently have waited 4-5days for a response).
I asked if the support team could apply speedy delivery to the replacement mattress as my little one has been without it for weeks now and we had originally paid for this service and not benefited (again, it took 6 days to arrive) and the support team said they would have a word with the warehouse. I am still waiting on my replacement arriving. This is currently 6 days after placing the order.
I would not recommend this company.
12 juni 2026
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Hi Anna,
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your recent experience, particularly as a returning customer.
Having reviewed your order and our correspondence, we'd like to clarify a few points for anyone reading your review. The mattress we dispatched was the size that had been ordered. After the order had already been shipped, you contacted us on 15 June to let us know that the incorrect size had been selected during checkout, describing it as "an error at the checkout on our end." We replied the following day and advised refusing the delivery so it could be returned directly to our warehouse, which is the quickest way to resolve an order once it has already been dispatched.
We completely understand that mistakes can sometimes happen when placing an order, whether that's selecting the wrong size or colour. When they do, our priority is always to help our customers resolve the issue as quickly and smoothly as possible.
Following this, you placed a replacement order and asked if we could expedite the delivery, as your daughter needed the mattress urgently. We requested that this be prioritised by our warehouse. Unfortunately, during this period our warehouse was operating with reduced staffing levels, which affected both the processing of returns and the dispatch of some orders. While this was outside our normal service levels, we appreciate that it was frustrating.
Although the original order was dispatched exactly as it had been placed, we wanted to resolve the situation fairly. We therefore processed a full refund for the original order, including the £9.99 express delivery charge, once the return had been received.
We're sorry that this experience has left you feeling unable to recommend Kub. However, we do feel it's important to clarify that the original mattress was supplied exactly as ordered, we responded to your initial enquiry the following day, advised the quickest solution once the ordering error had been identified, refunded the express delivery charge in full, and worked to resolve the matter throughout.
We appreciate your feedback and hope your daughter is now enjoying her new mattress.
Kind regards,
Kub Customer Care
Only half of the shipment arrived for…
Only half of the shipment arrived for my twins despite my paying for express shipping (with extra buffer time) - it appears they only shipped one of the two mattresses. This is adding extreme stress to a very long trip home because there is no phone number to flag this with the company direct.
30 juni 2026
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Hi,
Thank you for taking the time to leave your review. We're very sorry that your order did not arrive as expected.
Having investigated what happened, we can confirm that this was due to a supplier packing error, where only one of the two mattresses was dispatched. Our supplier has acknowledged the mistake, passed on their apologies, and has confirmed they are reviewing their processes to help prevent this from happening again.
As soon as we became aware of the issue, a replacement mattress was arranged. We understand that, by the time it was due to arrive, it was no longer required and you chose to refuse the delivery.
We believe it's important to resolve situations like this fairly. As a result, we have processed a full refund for the returned second mattress, along with a refund of the express delivery charge. If any product is not received, we will always work with our customers to put things right as quickly as possible.
We appreciate that this caused unnecessary stress during an already busy time, and we're sorry that your experience didn't reflect the high standard of service we aim to provide.
Kind regards,
Kub Customer Care
Antwoord van kubdirect.co.uk
Thank you for your lovely review!
We're delighted to hear that you found the ordering process easy, your delivery arrived quickly, and that you're pleased with your purchase.
Thank you for taking the time to share your experience. We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
The Kub Direct Team
Excellent service. Super product
Very quick delivery well ahead of quoted time.
Construction was clearly explained and successfully completed in a short time.
The the chair is very comfortable indeed
26 mei 2026
Antwoord van kubdirect.co.uk
Thank you for your wonderful review!
We're delighted to hear that your order arrived ahead of schedule and that you found the assembly instructions clear and easy to follow.
It's especially great to hear that you're finding the chair so comfortable – that's exactly what we hope for with our nursing chairs.
Thank you for taking the time to share your experience. We really appreciate your feedback and hope you enjoy your chair for many years to come.
Kind regards,
The Kub Direct Team
Can someone please respond to my email…
Can someone please respond to my email that I sent on 12 May? This happened last time where I couldn't get a response until I posted a negative review.
12 mei 2026
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
We are sorry to hear that you felt you had not received a response. However, we can confirm that we replied to your email on 27th May 2026 and addressed all of the questions raised in your enquiry.
If you have not received our response, please check your junk/spam folder, as occasionally our emails can be filtered there.
If you still cannot locate our reply, please contact us directly and we will be happy to resend it.
Kind regards,
Kub Customer Care Team
Tuff Tray
I ordered a tuff tray from kub direct, but the quality that I was expecting was not as good as I expected.
I did search a bit to get better ones and ordered from here. I could have bought from somewhere else for half the price.
I am not satisfied with the quality and there is no company's logo anywhere in the product.
5 mei 2026
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Hello,
Thank you for taking the time to leave your feedback regarding your recent Tuff Tray purchase.
We are very sorry to hear that the product did not meet your expectations and that you were disappointed with the quality. We always want our customers to be happy with their purchase, so we are sorry to read this.
If you were unhappy with the item, we would have really appreciated the opportunity to help resolve the issue for you directly. You are always welcome to contact us at customercare@kubproducts.com and we will always do our best to find a suitable solution.
In regard to the branding, many of our trays are manufactured without visible company logos as they are designed primarily for practical educational and play use.
We genuinely value your feedback and would still be happy to discuss this further with you if there is anything we can do to help.
Excellent very helpful!
26 maart 2026
Antwoord van kubdirect.co.uk
Thank you so much for finding the time to leave us a review, super pleased we could help you!
Kind regards,
Kub Customer Care
Cot not arrived!
I ordered a cot and mattress from Kub with next day delivery but only the mattress was delivered. I have tried several times to contact them but they have not replied. I need the cot for the baby to sleep and very disappointed my money has been taken without receiving the item…
7 april 2026
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Hi there,
Thank you for your feedback, and we’re very sorry for the frustration and concern this situation caused.
We can confirm that we have refunded the express delivery charge for your order. We’re also pleased to confirm that the cot has since been delivered.
To clarify what happened, we did respond to your emails at the time, and unfortunately your order was affected by a temporary stock shortage in our dispatch warehouse. To resolve this as quickly as possible, we arranged for replacement stock to be sent directly from the manufacturing warehouse so we could process your order and dispatch it on an express service.
Now that everything has been delivered, we truly hope this resolves the issue for you and that the cot is working well for your little one. We’re very sorry again for the inconvenience caused and appreciate your patience while we put things right.
Kind regards,
Kub Customer Care
Antwoord van kubdirect.co.uk
We’re really pleased to hear that your order arrived promptly — that’s exactly the experience we aim to provide. We appreciate you taking the time to share your feedback and hope to help you again soon.
Brilliant cream coloured rocking chair!
Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super smooth. The chair also reclines which is useful when nursing or just sitting down (my dad loves it now haha). Was delivered very fast and very professional company. Super recommend it and such great prices too!
23 februari 2026
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Thank you so much for your lovely review!
We’re delighted to hear how happy you are with your cream rocking chair and footstool — especially that smooth gliding motion and reclining feature. It’s great to know it’s being enjoyed by the whole family (sounds like your dad has claimed it too! 😊).
We really appreciate your kind words about the quality, delivery, and value — it means a lot to us.
Thank you again for your recommendation!
— The KUB Team
Really great nursing chair
Really great nursing chair. Looks great in my daughter nursery. Love the rocking stool for those overnight feeds. Chair is quite snug but as a UK size 18 I have no problem, maybe if you are more plus size will be tight on hips. Easy to also stand up whilst holding baby.
29 januari 2026
Antwoord van kubdirect.co.uk
Thank you so much for taking the time to leave such a lovely review for Kub Direct.
We’re delighted to hear you’re enjoying your nursing chair and that it looks great in your daughter’s nursery. It’s also wonderful to know the rocking stool is making those overnight feeds more comfortable — that’s exactly what we designed it for.
We really appreciate your honest feedback on the fit as well; comments like this are genuinely helpful for other parents when choosing the right chair for their space and comfort.
Thank you again for your support and for sharing your experience.
Fab service.
Easy to use website. Good prices. Very quick delivery. Thank you. Would highly recommend this company.
23 januari 2026
Antwoord van kubdirect.co.uk
Thank you so much for your lovely review and recommendation.
We’re really pleased to hear you found the website easy to use, appreciated our prices, and were happy with the speedy delivery. Positive feedback like this means a lot to the whole team at .
Thanks again for taking the time to share your experience.
Fast delivery and great quality
Fast delivery and great quality chair, really pleased with it for the price
28 januari 2026
Antwoord van kubdirect.co.uk
Thank you so much for your great review.
We’re delighted to hear you’re pleased with the quality of your chair and that it arrived quickly. It’s wonderful to know you feel it offers great value for the price — that’s exactly what we aim for at Kub Direct.
Thanks again for taking the time to share your feedback.
Antwoord van kubdirect.co.uk
Thank you so much for your lovely review.
We’re really pleased to hear you’re happy with your rocking chair and the service you received from Kub Direct. Your feedback means a lot to the team.
Thanks again for taking the time to share your experience.
It was packaged very well
It was packaged very well. I was a little hesitant as I have never ordered from here before. But, the tracking was clear, and the chair is as described, brand new and I look forward to nursing my newborn. Plus not to forget the best price I could find... and boy did I look!
2 januari 2026
Antwoord van kubdirect.co.uk
Thank you so much for taking the time to share such a thoughtful review.
We’re really pleased to hear the packaging, tracking updates, and overall experience helped put your mind at ease — we know ordering from a new company for the first time can feel like a big step. It’s wonderful to know your chair arrived exactly as described and that you found the best price too.
Wishing you all the very best as you prepare to welcome your newborn, and thank you again for choosing Kub Direct.
Antwoord van kubdirect.co.uk
Thank you so much for your lovely feedback.
We’re so pleased to hear you absolutely love it — comments like this really make our day at Kub Direct.
Thanks again for taking the time to leave a review.
Customer service is excellent
Customer service is excellent. I ordered the wrong chair so had to return it. This was done almost immediately. Can’t rate them high enough.
2 januari 2026
Antwoord van kubdirect.co.uk
Thank you so much for your wonderful review.
We’re really pleased to hear you had such a positive experience with our customer service team. We always aim to make things as quick and easy as possible, especially when returns are needed, so it’s great to know this came across.
We truly appreciate your kind words and your support of Kub Direct.
The item was appreciated once it…
The item was appreciated once it finally arrived. Was scheduled to be delivered on 27 December (gift for Grandchildren) and I paid for Express Delivery.
3 business days.
Sadly, the items took until the 7 January.
2 januari 2026
Antwoord van kubdirect.co.uk
Thank you for your feedback, and we’re really sorry that your order didn’t arrive within the expected timeframe, especially as it was a gift for your grandchildren.
We completely understand how disappointing this must have been, particularly after selecting Express Delivery. While we always aim for deliveries to arrive as promised, we appreciate that delays can be frustrating when timings are important.
As an apology, we have refunded your Express Delivery charge.
We’re pleased to hear the item was appreciated once it arrived, and we truly value you taking the time to share your experience. Your feedback helps us continue improving both our service and communication at Kub Direct.
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