Only half of the shipment arrived for my twins despite my paying for express shipping (with extra buffer time) - it appears they only shipped one of the two mattresses. This is adding extreme stress t... Toon meer
Bedrijf heeft geantwoord
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Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Toon meer
Bedrijf heeft geantwoord
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Toon meer
Bedrijf heeft geantwoord
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,3
Uitstekend
946 reviews
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Sale Price ?!?
The product is great, however,
The website clearly had at the top a countdown timer for the sale and the chair was offered with a good discount.
Due to the countdown timer myself and my wife felt hurried into making the purchase before the timer ran out.
When checking the order status the following morning I was shocked to see the chair at a further reduced rate.
I contacted customer service who have refunded the difference.
The money is not the issue, it is the pressure of the countdown provided to encourage the decision to be made by a set deadline. I wouldn't expect the product to then be cheaper than the sale price hours later.
14 januari 2025
Antwoord van kubdirect.co.uk
Hi, Thank you for your review. We're delighted that you love the product, but we're sorry for any frustration caused by the pricing experience.
When you reached out to our customer service team, we explained that the price change was due to an error while we were making updates to the website. This has now been rectified, and we truly appreciate your understanding. While our countdown timers are intended to highlight time-limited offers, we completely understand how this situation felt misleading, and we’re glad we could resolve it by refunding the difference.
Your feedback is important to us, and we’ll continue working to improve the shopping experience. If there's anything else we can do, please don't hesitate to reach out.
Super fast delivery
Super fast delivery. It’s still In the box though waiting for the nursery to be decorated
17 januari 2025
Antwoord van kubdirect.co.uk
Thanks for your feedback. We hope you love it 💖
Item arrived chipped
Order went through well. Box arrived damaged and some of the paintwork was chipped on the armchair. Other than this it is a nice chair and easy to put together but the handle part has about 5 chips in it so we like a replacement if possible for this part. Would be better if you could select a day of delivery as no idea what day it is arriving and a big item that can’t be left with a neighbour. Did offer a try again in 24hrs or 48hrs which luckily worked for me as I am off on a Thursday but if I worked 5 days it would have been sent back.
9 januari 2025
Antwoord van kubdirect.co.uk
Thank you for taking the time to share your feedback. We're glad to hear you found the chair nice and easy to assemble, but we're truly sorry to learn about the damaged part and delivery challenges.
We completely understand how frustrating this must have been, our team will reach out shortly to assist with this.
We also appreciate your feedback on delivery scheduling—we’ll be sharing this with our courier partners to explore ways to improve the process. Thank you for your patience and for bringing this to our attention!
Very pleased with the tuff tray I…
Very pleased with the tuff tray I bought for grandchildren. They'll love it.
30 december 2024
Antwoord van kubdirect.co.uk
Thank you for your lovely review! 😊 We're so glad to hear you're pleased with the tuff tray—your grandchildren are going to have so much fun with it! 🎨 We’d love to see what they get up to—feel free to tag us in any photos on Instagram so we can share the creativity! 📸
Excellent nursing chair
Great chair, very sturdy and comfortable. It was also very easy to assemble. Fast delivery too!
6 januari 2025
Antwoord van kubdirect.co.uk
Thank you for your kind words! We're thrilled you love the chair and appreciated the quick delivery. 😊
Chatsworth glider and stool
I recently received a chatsworth glider with stool as a present and after unpacking the chair, we misplaced the fittings pack. I emailed kub on the 30th December and the next day got a response with a date that a pack will be sent to me free of charge. They were speedy, polite and sympathetic to the situation and made my partner extremely happy in the process. We will definitely be buy other furniture from this company in the future. Thank you again
cane family.
30 december 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Thank you so much for your lovely review! We're thrilled to hear that our team could help resolve the situation quickly and make your experience a positive one. We look forward to helping you again in the future—enjoy your Chatsworth Glider and Stool! 💖
Antwoord van kubdirect.co.uk
Thank you for your kind feedback. 😊
Great quality product and much cheaper…
Great quality product and much cheaper than through non direct companies. Can’t wait for babe to arrive now!
2 december 2024
Antwoord van kubdirect.co.uk
Thank you so much for your kind words! We're thrilled you love the quality and value. Best wishes for your little one's arrival! 💕
good quality products and very friendly…
good quality products and very friendly & helpful customer service
18 november 2024
Antwoord van kubdirect.co.uk
Thank you for your kind words! We're thrilled you’re happy with our products and service. 😊
Great product and speedy delivery
25 november 2024
Antwoord van kubdirect.co.uk
Thank you for leaving us feedback. It's much appreciated. 💕
Good!
Overall, I am very happy with the chair - very high quality. Delivery was also fast. However, the color of the chair was different from the one shown in the photo. In real life, the chair is more brown than soft pink. But I am not complaining, because the brown color also looks very good.
25 november 2024
Antwoord van kubdirect.co.uk
Thank you for your kind words! We appreciate your feedback about the colour and are happy to hear the brown works well for you! 😊
I love the chair
I love the chair, and it was really easy to assemble. Although it took a little time to arrive at my remote location, the driver was cheery and helpful.
11 december 2024
Antwoord van kubdirect.co.uk
Thank you for your kind review! We're thrilled you love the chair and found it easy to assemble. We appreciate your patience with delivery and are glad our driver could make the experience a pleasant one. 😊
Completely ignore calls and emails
Ordered a chair for our first baby, kept receiving packages with missing parts over several months. Company offered a partial refund now are completely ignoring us again. They ignore your emails and calls for weeks - do NOT order through this company the customer service is terrible and the amount we’ve had to fight to get the correct item im starting to believe it’s a scam organisation. Reviews on Facebook are similar so beware.
9 december 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Hello, we apologise sincerely for the missing fittings and instructions from your nursing chair set. We have since has these dispatched for you along with a partial refund for the inconvenience. We are a small family run business and can assure you that we never aim to ignore any calls from any customer. We try our upmost best to provide the best service we can and sorry to read that you did not receive this service with your purchase with us.
Wrong address sat stationary on the lorry for 3 daysI was anxious as you have taken ages…
I was anxious as you have taken ages before you delivered. Nearly didn't get to me in time !!!! Very slow to deliver wrong address sat in stationaryon the lorry for 3 days !!! I live in Penarth no where near Newport which is apparently the address which your driver tried to deliver to. No such address. No notification of when you were delivering plus driver just dumped the nursing chair and stool in the hallway. The driver did not knock my door or put a card in the door to say he had delivered. May I suggest that you have a contact numbers for all your drivers so that you can update information if required.
25 november 2024
Antwoord van kubdirect.co.uk
Hello, we apologise that your delivery was longer than anticipated. Your location requires for the parcel to be handed to a 3rd party courier which can sometimes take longer than predicted times. The drivers are no part of Kub I'm afraid so we have no control over their communication with our customers. They are independent couriers which we can only apologise if the driver you had this experience with provided this service. We do provide customer contact details. We do however hope that your nursing chair is satisfactory. Many thanks for your review.
Antwoord van kubdirect.co.uk
Thank you for your feedback, it means a lot to us :)
Very pleased with my product
Very pleased with my product, really good quality! Excellent service from Kub, my rocking chair was delivered very quickly with no problems whatsoever! Thank you
25 november 2024
Antwoord van kubdirect.co.uk
Thank you so much for your kind words! We're thrilled to hear you're enjoying your rocking chair and that the quality and service met your expectations. 💕
Good customer service
Review updated as items was misdescribed on the website and return has been protracted (hence 4 stars rather than 5). However customer services have been very helpful throughout.
4 december 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Thank you for your feedback, and we’re very sorry for the confusion and inconvenience caused. We’ve reviewed the information, and you are correct - the Valencia cot is suitable for babies and not toddlers. We will update our website immediately to ensure the product description reflects this more accurately.
We also apologise for the delivery experience you encountered. Our delivery partners are expected to provide assistance to ensure safe and convenient delivery, and we’ll address this with the courier service to ensure it doesn’t happen again.
Regarding your refund and collection concerns, we understand how stressful this situation must be. Our customer service will prioritise resolving this matter for you as quickly as possible.
We value your feedback and are taking steps to improve both our product descriptions and delivery processes. Thank you for bringing this to our attention, and we sincerely apologise for your experience.
Good quality chair
Good quality chair, simple to complete final assembly. Delivered promptly, smooth transaction…
22 november 2024
Antwoord van kubdirect.co.uk
Thank you so much for your review. We're thrilled to hear you're happy with your purchase.
Extremely happy with my purchase
Delivered very quickly, the quality and comfort of the chair is amazing and would recommend to anyone. Really reasonably priced aswel compared to other nursing chairs. Definitely worth the money. I would buy from KUB again and recommend to friends
12 november 2024
Antwoord van kubdirect.co.uk
Thank you so much for your wonderful feedback! Your recommendation means the world to us, and we look forward to welcoming you back to KUB in the future! 💛
Antwoord van kubdirect.co.uk
Thank you for your feedback! 💖
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