Only half of the shipment arrived for my twins despite my paying for express shipping (with extra buffer time) - it appears they only shipped one of the two mattresses. This is adding extreme stress t... Toon meer
Bedrijf heeft geantwoord
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Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Toon meer
Bedrijf heeft geantwoord
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Toon meer
Bedrijf heeft geantwoord
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,3
Uitstekend
946 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Comfortable and sturdy chair at a good…
Comfortable and sturdy chair at a good price. Very happy.
18 november 2024
Antwoord van kubdirect.co.uk
Thank you for your review! We're so pleased you're happy with your purchase. 💖
Very pleased with this comfortable chair
Quick delivery. Well-packaged. Very quick and easy to assemble *except* having to use wood screws to assemble the footstool. I had to get out the drill but otherwise a very easy assembly. The chair itself is extremely comfortable and very pretty. The seat could be a bit wider but the cushions are soft. I'm so glad I purchased!
15 november 2024
Antwoord van kubdirect.co.uk
Thank you for your detailed review! We’re glad to hear you found the chair comfortable and pretty. 😊 We appreciate your feedback on the footstool assembly and seat width—it helps us improve. Enjoy your new chair! 🌟
Very efficient and amazingly quick response
I did not realise that we had lost the dowels and could not use the rocking chair which was bought for my daughter when she had her lovely boy, solid and comfortable chair….now he is almost 5 and he would like me his grandma to use it.
I sent out an email late this morning to KUB customer service and immediately got the response and amazingly just had a message asking for my address to send out the fittings, am so delighted that I will be able to use the chair. Would like to say a warm thank you 🙏
25 november 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Thank you for your wonderful review! 😊 We're so happy we could help and that the rocking chair will continue to bring comfort and joy for years to come. 💕
Delivered by reliable company and…
Delivered by reliable company and tracking was great.Wife was well pleased with her Early Xmas present. Thankfully I arrived home just before she was about to try building it !, as it does need some minor construction. In my humble opinion this is not just for nursing mothers. My wife is 64 and loves it !
12 november 2024
Antwoord van kubdirect.co.uk
Thank you for your kind review! 😊 We're so glad to hear your wife loved her early Christmas present and that the delivery and tracking were smooth. Thank you for choosing us, and we hope it brings continued comfort and joy. 🎁
Antwoord van kubdirect.co.uk
Thank you for your great review! We’re happy to hear you’re pleased with the quality and quick delivery. 😊
Excellent item
Excellent item, very happy with it. Quick delivery and easy to assemble.
11 november 2024
Antwoord van kubdirect.co.uk
Thank you for your review! We're so happy to hear you're pleased with your purchase and that the delivery and assembly went smoothly.
Brought this for my granddaughter’s…
Brought this for my granddaughter’s nursery .
My daughter is really pleased with it, very sturdy, lovely fabric ..Very comfortable.
Good communication with the delivery and arrived as said ...Very pleased with the overall service..
11 november 2024
Antwoord van kubdirect.co.uk
Thank you for your review! We’re so happy to hear that both your daughter and granddaughter are pleased with your purchase. It’s great to know we met your expectations. We truly appreciate your feedback! 😊
Wonderful product and wonderful…
Wonderful product and wonderful services, had to email for assistance and they were great! Very happy
21 november 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Thank you for your kind words! We’re so glad you’re happy with both the product and our service. It’s great to hear our team could assist you! 😊
Antwoord van kubdirect.co.uk
Thank you for your wonderful feedback! 😊 We're thrilled to hear your order arrived on time and was easy to assemble. Enjoy your purchase, and let us know if we can assist you with anything else! 💕
Antwoord van kubdirect.co.uk
Thank you so much for your kind words! 😊 We're glad you’re happy with your purchase. If you need anything else, we’re here to help! 💕
Great quality mattresses
Great quality mattresses and appreciated the free mattress protector that came with. Baby very comfortable and sleeping well!
23 oktober 2024
Antwoord van kubdirect.co.uk
Thank you very much for your review. Glad to hear your happy with your order and baby is sleeping well! :)
Excellent service
Arrived quickly and the driver was very kind.
The cushions are good quality and fit on my old rocking chair.
25 oktober 2024
Antwoord van kubdirect.co.uk
Thank you for your review! We’re so glad the cushions fit your rocking chair perfectly and that you’re happy with the quality and delivery. Enjoy!Thanks for your review
AVOID - will not respond when delivered half a product!!!
Nursing chair arrived with no screws/parts to assemble. Ignored emails and calls for two weeks now - I can only assume this is intentional. Avoid this company they will take your money and deliver a product that is unusable!!!
18 oktober 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Hello Hannah,
We’re very sorry to hear about your experience with the missing parts for your nursing chair and the lack of communication. This is certainly not the standard we aim to uphold, and we apologise for any frustration this has caused.
It sounds like there may have been an issue with our response times, and we’re committed to resolving this promptly for you. I've spoken to our support team regarding this and we’ll ensure you receive the necessary parts as quickly as possible.
Thank you for your patience, and again, we apologise for any inconvenience. We look forward to resolving this and restoring your confidence in us.
Warm regards,
Hayley
Just amazing
Just amazing. Luckily i got the nursing chair for half the price, the quality, performance, comfort, speed of delivery and all are really great. Very pleased. Highly recommend.
14 oktober 2024
Antwoord van kubdirect.co.uk
Thank you so much for your kind words! We're thrilled to hear you're pleased with the nursing chair's quality, comfort, and delivery. Enjoy, and thank you for recommending us!
Great quality mattress
Great quality mattress, firm and feels luxurious. No smell and even got a free mattress cover. Fantastic
14 oktober 2024
Antwoord van kubdirect.co.uk
Thank you for the wonderful feedback! We're delighted you're enjoying the quality and comfort of your new mattress, and glad the added mattress cover was a nice bonus.
Antwoord van kubdirect.co.uk
Thank you for your kind words! We're thrilled to hear you're pleased with the quality!
Antwoord van kubdirect.co.uk
Thank you for your review! We're thrilled to hear you enjoyed the quick delivery and that you’re finding the chair comfortable—especially the high back feature. Enjoy!
Antwoord van kubdirect.co.uk
Thanks for the great review! We;'e glad you're happy with your order. Have a great day!
beautiful, compact, comfy and sturdy chair.
quick delivery
beautiful, compact, comfy and sturdy chair.
Shame the cover isnt machine washable
23 september 2024
Antwoord van kubdirect.co.uk
We really appreciate you taking the time out to share your experience with us, thank you for your review.
Delivery was forfilled by Royal mail…
Delivery was forfilled by Royal mail Parcel force little difficulty with being in but if we could choose delivery day would of been simpler.
Chair is great would deal with Kub again if needed.
30 september 2024
Antwoord van kubdirect.co.uk
The team here at KUB is thrilled to receive such a great rating, thank you.
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