Only half of the shipment arrived for my twins despite my paying for express shipping (with extra buffer time) - it appears they only shipped one of the two mattresses. This is adding extreme stress t... Toon meer
Bedrijf heeft geantwoord
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Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Toon meer
Bedrijf heeft geantwoord
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Toon meer
Bedrijf heeft geantwoord
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,3
Uitstekend
946 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great cot & mattress
Great cot & mattress - well priced
Very good customer service
Only thing that could’ve made it better would’ve been a bit more communication on delivery- as it was made by two different companies & that’s wasn’t explained & so was a bit complicated
19 september 2024
Antwoord van kubdirect.co.uk
On behalf us all of us at KUB, I would like to thank you for sharing this great review about our online store! We are thrilled that you enjoyed your experience and thank you for the feedback. We have taken this onboard to make the relevant changes going forward.
Thank you
You unexpectedly included a free cover with the mattress I ordered, and the delivery arrived intact, swiftly and when you said it would. Thank you!
26 september 2024
Antwoord van kubdirect.co.uk
Thank you for your kind words. We're grateful for your feedback. It's our pleasure to provide the best possible service for our customers. We now offer a free mattress protector with all of our mattress orders. Super pleased this was an added bonus for you. Please visit us again soon.
Great product!
The delivery was left in a bush next to our house without anyone telling us it was there! Other than that, the product is really good! The size seems ideal for a one-month old currently and you can rest your arm on the soft arm rests when feeding and when she's sleeping. The fabric is tough and you can clean milk etc off easily. The gliding is really smooth and I think we'd prefer this to rocking. It's been a game-changer for wife's breast feeding and even bottle feeding, rather than trying to feed in bed overnight which was causing bad pain. It doesn't say in the spec specifically that there's "lumbar support" or anything but the back is supportive and v comfortable. Easy to assemble. Hadn't used Kub before but we're impressed!
18 september 2024
Antwoord van kubdirect.co.uk
Hello there, we really appreciate your time for leaving us a brilliant product review. We’re very pleased that you’re happy with your new nursing chair and found it easy to assemble. We really hope you enjoy your time in your new nursing chair!
Antwoord van kubdirect.co.uk
Thank you for the kind words! We’re so happy your shopping experience with KUB went so smoothly.
Antwoord van kubdirect.co.uk
Thanks for the awesome review! We work hard to meet expectations like yours.
The tray does not fit the stand
The tray does not fit the stand. It continually pops off and causes a danger to our daughter so the product is unusable
2 september 2024
Antwoord van kubdirect.co.uk
Hello, We are sorry to hear this. We have emailed you with assistance following through to a resolution for this issue. Many thanks
Customer service said the would ring me…
Customer service said the would ring me when the item was in stock again and they did.
12 september 2024
Antwoord van kubdirect.co.uk
The team here at KUB is thrilled to receive such a great rating, thank you for your feedback.
Haldon Nursing Rocking Chair is narrow…
Haldon Nursing Rocking Chair is narrow to feed baby older than 3 month. The built in quality is good but the chair is too narrow. I find feeding on my sofa more convinient.
12 augustus 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
We really appreciate you taking the time out to share your experience with us, thank you for your review. We will take your feedback on board.
Delivery on time
Delivery on time, good communication from Kub. And the nursing chair and stool are gorgeous soooo comfy, I’m going to love every moment spent in it. Thankyou Kub.
2 september 2024
Antwoord van kubdirect.co.uk
On behalf us all of us at KUB, I would like to thank you for sharing this excellent review about our online store! We are thrilled that you enjoyed your experience and happy with your new nursing chair.
They’ve sent me a replacement fitting…
They’ve sent me a replacement fitting kit for free.
20 september 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Thanks for the awesome review! Happy we could help!
Order ve100% satisfied; will order again
Order very smooth and easy and delivery was even faster than scheduled. Product is great. Both of my granddaughters (1 and 6) love it
2 september 2024
Antwoord van kubdirect.co.uk
Hello there, we really appreciate your time for leaving us a brilliant product review. We’re very pleased that you’re happy with your order and that it arrived nice and quickly for you.
Antwoord van kubdirect.co.uk
The team here at KUB is thrilled to receive such an excellent rating, thank you.
Very good quality stable cot
Very good quality stable cot, received a high quality mattress with it also for free
27 augustus 2024
Antwoord van kubdirect.co.uk
Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Would not recommend
Would not recommend. I bought a chair which was discontinued due to its colour. However, they continued to send me the wrong colour chair twice. The third time the right colour came, however the button fell off after a few days. They sent a replacement and the button fell off again. Now they are saying the cannot do anything as the item was non returnable. However the item is defective, and it’s actually the grey which was refundable that had broken, shop elsewhere.
13 september 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. However, your order was for an end of the line product which we no longer have in stock. This information was detailed clearly in the listing when you placed the order along with the large discount applied to the product.
We always help our customers to the best of our ability if any issues may occur, but if we no longer have the stock then we cannot send out the parts. Discontinued lines always come with warnings for this fact.
No hassle and quick response from…
No hassle and quick response from customer service and product is robust and easy to put together for the cost
27 augustus 2024
Antwoord van kubdirect.co.uk
We really appreciate you taking the time out to share your experience with us, thank you for your review.
Quick and easy
Ordering experience was v straightforward, and it was delivered promptly. Bought the chair for my dad who is very pleased with it, so it's definitely suitable for OAPs!
16 augustus 2024
Antwoord van kubdirect.co.uk
We really appreciate you taking the time out to share your experience with us, thank you for your review.
On time but disappointed in product
We ordered an item and it got delivered on time. I thought this was great as I was in my third trimester and eager to get the nursery finalised before the arrival of our baby! Unfortunately when opening the parcel, the colour/pattern of the item was not how it was shown on the photos and was actually a much darker coloured pattern which changed the whole look of the item. The rocking part of the nursing chair also did not align with the base of the seat so we have had to request either a new product or a full refund
19 augustus 2024
Antwoord van kubdirect.co.uk
Hello, we have received your email with this alignment issue, we are just awaiting your reply with some images of the issue so we can get this corrected for you ASAP.
We are sorry to hear that you are not happy with the fabric colour. The colour/pattern of the grey chevron fabric can be seen clearly on the listing when you zoom in on the image. The grey chevron is a grey/white design fabric as per the picture.
Excellent quality and efficient service.
The quality is excellent, the cushions arrived before the said date of delivery. Am delighted with this product.
19 augustus 2024
Antwoord van kubdirect.co.uk
Thanks for the awesome review! We work hard to meet expectations like yours.
Antwoord van kubdirect.co.uk
Thank you so much for taking the time to share your experience at KUB. We take pride in knowing our customers are happy with their online store experience.
Really nice product however I have a…
Really nice product however I have a crushed cushion. Have had it out front about 4 weeks now and thought the foam would push it out but it’s not. Probably being super picky but it’s a lot of money and should be perfect
8 augustus 2024
Antwoord van kubdirect.co.uk
Hello, we are pleased that you like the product but we would like to try and correct this cushion issue for you. Please can you email us at customercare@kubproducts.com with some images of the cushion so we can look into this and get it corrected.
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