Only half of the shipment arrived for my twins despite my paying for express shipping (with extra buffer time) - it appears they only shipped one of the two mattresses. This is adding extreme stress t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Toon meer
Bedrijf heeft geantwoord
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Toon meer
Bedrijf heeft geantwoord
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,3
Uitstekend
946 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van kubdirect.co.uk
Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
This feeding chair is great…
This feeding chair is great because it's made of solid wood and does not offgas any horrible smells (I have strong allergies). The cushion is comfortable. Assembly was easy.
8 augustus 2024
Antwoord van kubdirect.co.uk
Super pleased your new nursing chair is ticking all your boxes. We hope you enjoy using your nursing chair! Many thanks.
Friendly customer service team
Friendly customer service team, quick delivery, product as described.
1 augustus 2024
Antwoord van kubdirect.co.uk
Thank you so much for your feedback. Please visit us again soon!
This was a special mum to be present to…
This was a special mum to be present to my Son and Daughter-in-law. Arrived on time and although my son had to build it he sent pics of the chair and mum to be - beaming smile which made us smile - now we wait for baby blue
5 augustus 2024
Antwoord van kubdirect.co.uk
Thank you for your 5 star feedback! Super pleased your Son and daughter-in-law are happy with their new nursing chair.
Easy to order.
Easy to order.
Grandson sleeps well on mattress.
Only negative was notification of delivery only came with an hour’s warning: although our porch was open and no signature required, Parcelforce took it away again and had to wait in all the next day for delivery, which was very inconvenient
29 juli 2024
Antwoord van kubdirect.co.uk
Thank you for your feedback. We are glad your Grandson is enjoying his new mattress but also sorry to hear that your tracking information came through to you later than usual. We are looking into this.
Quality of product very good but…
Quality of product very good but delivery was rubbish by parcel force not a friendly person at all on the first delivery as no one home spoken to via ring doorbell,the second delivery attempt was asked to give a neighbour who was waiting for the parcel pulled his face again got into his van and drove off like a lunatic out off the cul de sac!! Won't buy anything from you again while you use parcel force for delivery.
29 juli 2024
Antwoord van kubdirect.co.uk
Thank you for your feedback. We are glad to see that you are happy with your order but also sorry to hear that you had this unpleasant experience with the courier company. Parcelforce are an independent company and we can only apologise for this service you received. If you wish to purchase with us again in the future, please just email us and I'm sure we could look into sending your order with a different courier company. Many thanks.
Antwoord van kubdirect.co.uk
Thank you for your review! We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Fantastic product and speedy delivery.
22 juli 2024
Antwoord van kubdirect.co.uk
Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Excellent quality and easy to build up.
22 juli 2024
Antwoord van kubdirect.co.uk
Hello, we really appreciate your excellent rating. We work hard to meet expectations like yours. Thank you for your review!
Antwoord van kubdirect.co.uk
Thank you! We're grateful for your feedback. It's our pleasure to provide the best possible service to our customers.
Antwoord van kubdirect.co.uk
Thank you for your excellent product review. We really appreciate your feedback. We look forward to helping you again in the future.
Antwoord van kubdirect.co.uk
We're happy to see that you had a 5-Star experience with KUB. Thanks for sharing!
I'm very impressed withthe service I…
I'm very impressed withthe service I received, the chair&stool set are excellent, exceptional quality, fantastic value, very comfortable, well made, excellent delivery.
8 juli 2024
Antwoord van kubdirect.co.uk
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Super pleased you are happy with your new nursing chair!
Antwoord van kubdirect.co.uk
We're happy to see that you had a 5-Star experience with KUB. Thanks for sharing!
Quality of the chairs is poor
Quality of the chairs is poor.
Makes sounds, had the back rest replaced after they refused to refund me but still no changes to the noises or anything. Strongly don’t recommend if this is a chair you’re looking to buy and depend on it for rocking your baby to sleep.
17 juni 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Hello, we are sorry to see this feedback.
As discussed over the phone and over email, we offered to send you a replacement chair base but you requested for a backrest instead. We never received a reply after your backrest was received, so we were unaware that you had a continuing issue.
You initially requested that you wanted to change the first chair you had ordered and unboxed, which we accepted back and sent you the chair you wanted and we have emailed and spoken to you to try and help fix this issue.
We are here to help with any issues, and have done as you have requested.
Our policy states clearly that if the chair is unboxed and assembled/used we are unable to accept a return, but we do help correct any issue that may occur.
Refund policy -
If you have changed your mind or no longer need the unboxed product, we are happy to refund* (excluding delivery/Collection charges) or exchange any product bought on the Kub website provided that:
IT IS RETURNED WITHIN 14 DAYS OF PURCHASE; AND
IT IS RETURNED IN ITS ORIGINAL STATE, BOXED CORRECTLY, UNUSED, UNMARKED, AND IN ITS ORIGINAL PACKAGING (This will be checked upon return); AND
YOU PRESENT VALID PROOF OF PURCHASE WITH ORDER NUMBER
Please email all relevant information above to customercare@kubproducts.com for refund or exchange.
*Please note below exceptions:
We are unable to accept returns for any product that has been assembled.
If the goods arrive back with assembling marks or damage or where not packaged properly then we would NOT be able to refund fully but charges would still apply.
Quality of the chair is fantastic
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during feeding times...not to mention the gliding/rocking experience...that is why we chose this chair...spoko comfy...fantastic to relax in and we are keeping the chair beyond the nursing period..no way I'm getting rid of this gem!
Company itself was really approachable and provided speedy delivery together with very good tracking system.
Basically gliding all the way through this purchase:)!!
20 juni 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Thank you for the kind words! We’re so happy your shopping experience with KUB went so smoothly.
Worth waiting for
The chair was out of stock when I first wished to order it but the company kept me updated on when new stock was due in. The chair is very comfortable and the mustard yellow is a lovely pop of colour in the nursery.
23 mei 2024
Antwoord van kubdirect.co.uk
Thank you for your kind review. We are pleased we could help you with an out of stock nursing chair, and super pleased it looks colourful in your nursery too!
Lovely comfortable chair
Chair arrived really quickly, easy to assemble, very comfortable
29 mei 2024
Antwoord van kubdirect.co.uk
Thank you so much for taking the time to leave an excellent rating. Super please the chair arrived quickly and it was easy to assemble!
Antwoord van kubdirect.co.uk
Thanks for the awesome review! We work hard to meet expectations like yours.
Gliding chair is great
Gliding chair is great. Easy to put together and very smooth. Absolutely love it.
29 mei 2024
Antwoord van kubdirect.co.uk
Hello there, we really appreciate your time for leaving us a brilliant product review. We’re very pleased that you’re happy with your new nursing chair and found it easy to assemble.
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