Only half of the shipment arrived for my twins despite my paying for express shipping (with extra buffer time) - it appears they only shipped one of the two mattresses. This is adding extreme stress t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Toon meer
Bedrijf heeft geantwoord
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Toon meer
Bedrijf heeft geantwoord
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,3
Uitstekend
946 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Fast delivery
Fast delivery, great chair and stool, easy to assemble, excellent value for money
21 mei 2024
Antwoord van kubdirect.co.uk
We're happy to see that you had a 5-Star experience with KUB. Thanks for sharing!
The Chatsworth Nursing Chair and stool
oh my absolute goodness it is SO comfy! I'm constantly nursing Louie in it. I didn't think it would make a difference having a nursing chair but it makes it so much easier. Handy pockets at the sides so popped nip cream in there, bottle of water, a snack, dummy, wipes, muslin cloth, wipes. They're massive. you can pull the handle to fix it still to make it easier to get in and out, lift the chair handles to recline more or bring it back up. So he can have a feed and then rock to sleep rather than having to be up and down all the time and I can quite easily snooze in it aswell! It goes so well in any room decorating wise as the colour is so versatile and the fabric really soft!
Fab customer service, Emma is SO lovely! And we are so grateful!
I'm keeping it forever! It'll be a reading chair just for me one day!
15 mei 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Hello Emily, thank you so much for your amazing review! Super pleased your happy with your new Chatsworth nursing chair and little Louie is enjoying it too! You know where we are if you need anything in the future!
Ordered 4 Tuff Tray Sets
Ordered 4 Tuff Tray Sets, on arrival and putting together found a piece was missing from one of the sets. Emailed kubdirect and replacement sent out. Great service.
15 mei 2024
Antwoord van kubdirect.co.uk
We are incredibly grateful that you took the time out to leave us a 5-Star review. We are super pleased that we could help you with your missing part sufficiently. Please visit us again soon!
Antwoord van kubdirect.co.uk
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our product as 5 Star as we strive to provide just that for all our customers. Super pleased your wife loves her new nursing chair too! We Look forward to helping you again soon. Best Wishes.
Good quality play tray
Good quality play tray, stand and cover. Delivered quickly and easy to put together.
17 mei 2024
Antwoord van kubdirect.co.uk
Thank you for the great review! We’re so happy you enjoyed your experience with us and satisfied with your purchase.
A good purchase
Wonderful chair and fits lovely in our nursery.
Quick and easy delivery. However the packaging was badly damaged. Luckily the chair was not damaged.
9 mei 2024
Antwoord van kubdirect.co.uk
We really appreciate you taking the time out to share your experience with us. I'm sorry that the packaging arrived with some damage, but please this did not affect the product inside. Thank you for your fantastic review.
Antwoord van kubdirect.co.uk
Thank you for your fantastic feedback, please visit us again soon!
Excellent
I purchased gliding chair,which is excelllent and very happy with build quality and overall looks and comfort.
The chair was sold at reasonable cost compared to other rertailers
29 april 2024
Antwoord van kubdirect.co.uk
Thank you for your excellent product review. We really appreciate your feedback on our glider nursing chair. We look forward to helping you again in the future.
Excellent customer service from Emma at Kub Direct
My daughter fell in love with a Paxton Nursing Chair that was out of stock. I emailed customer service and had a super helpful reply from Emma, telling me they’d be coming in and that she would let me know when. She then let me know they were delayed. Later in, good as her word she did let me know as soon as they came. This enabled me to get the chair and my daughter and I are delighted. The best customer service I have had in a long time.
15 mei 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Stars as we strive to provide just that for all our customers. I hope your daughter enjoys her new Paxton nursing chair and it was worth the wait! Please visit us again soon!
Great product and fast delivery
Had smooth ordering process and while estimated delivery was 7-10 days, similar to other reviews I received my order in 2 days. My husband put it together in under an hour and it’s the comfiest chair I have used throughout the whole pregnancy. It’s only been a couple of weeks but so far it’s been great.
2 mei 2024
Antwoord van kubdirect.co.uk
Hello, we really appreciate your excellent rating on our KUB nursing chair. We work hard to meet expectations like yours. Super pleased the chair arrived in fantastic time and your finding the chair to be comfy! Please let us know if we can help you again soon!
Great quality product
Great quality product. Does what it says on the website. Would recommend.
25 april 2024
Antwoord van kubdirect.co.uk
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Packed well
Easy to deal with. Delivery came earlier than expected and packed well. Helpful when I emailed them a question.
23 april 2024
Antwoord van kubdirect.co.uk
Thank you for your kind words. We're grateful for your feedback. It's our pleasure to provide the best possible service to our customers.
Glider chair
Prompt delivery. Box a bit damaged and a tiny chip out the paintwork but it’s not seen. I believe this was the delivery company and the package wasn’t dispatched like this.
I got this chair for my summerhouse. It has good support for my back and the recline is an added bonus. It was easily put together and seems to be sturdy enough. Time will tell. Cushions are nice and firm and I don’t think they will sag easily. I got this chair with £100 off and think it’s fab for the money. Would recommend.
25 april 2024
Antwoord van kubdirect.co.uk
Thank you for your excellent rating with us! We are really grateful for your comments and hope you enjoy lots of sunny days with the chair being in your summerhouse! How lovely!
Lovely service
Lovely service, the delivery guy helped me to bring in the massive box. He was very nice and pleasant. I absolutely love my chair its so comfortable and well worth the money! Thank you
19 april 2024
Antwoord van kubdirect.co.uk
We really appreciate you taking the time out to share your experience with us, thank you for your excellent review.
Antwoord van kubdirect.co.uk
Thanks for the awesome review! We work hard to meet expectations like yours.
Trustworthy company
My delivery came much quicker than the specified date. Product is amazing & well worth the price (at this stage...).
22 april 2024
Antwoord van kubdirect.co.uk
Hi, thank you for taking the time to provide an excellent rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
As advertised.
Arrived on time. The chair was easy to assemble and is super sturdy and comfortable. Just what my pregnant wife needed. Colour and style as advertised.
19 april 2024
Antwoord van kubdirect.co.uk
Thank you for your excellent product review. We really appreciate your excellent feedback on our Haywood nursing chair. We look forward to helping you again in the future.
Amazing chair and brilliant quality
I purchased the Haywood chair and footstool. I’m currently in my third trimester and this chair is a Godsend. It is so comfortable. It arrived quickly and was easy to assemble.
I would very much recommend this chair. It is at a good price point and the quality is excellent. It will see you through pregnancy, post partum and even afterwards. It’s not just a nursing chair!
27 april 2024
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
We are incredibly grateful that you took the time out to leave us a 5-Star review. Super pleased that you are happy with your new nursing chair and already finding so many uses for it before baby arrives!
Delivery way ahead of scheduled or…
Delivery way ahead of scheduled or advertised lead time.
Mattress is good quality arrived in two plastic coatings to prevent dirt and damage in transit. Have not tested this mattress yet as we will transition and sleep train our little one in a few weeks to his new bedroom cot.
I would suggest to reduce the lead time you advertise in the website as we almost decided to buy in John Lewis as the lead time was showing 7- 10 days to arrive but in fact it arrives in 2 days.
16 april 2024
Antwoord van kubdirect.co.uk
We really appreciate you taking the time to leave us a review and for some great feedback on our lead times. These are the comments that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience.
great co.
delivery was fast. i was kept informed and my email was replied tp when i had a query
15 april 2024
Antwoord van kubdirect.co.uk
We are incredibly grateful that you took the time out to leave us a 5-Star review. I'm pleased we were able to help you with your query too.
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