Their products are good but to keep a customer/ school over 2 weeks waiting for a package that after caps and emails they eventually said it was out of stock, it's terrible costumer service, letting... Toon meer
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Lees wat reviewers zeggen
Absolutely brilliant products. The emotional footballs have been a massive hit with the children and adults as we played circle games and bouncing the balls in the water, throwing, catching expressin... Toon meer
Bedrijf heeft geantwoord
Oh Gosh, Where do I start? This company went above and beyond. We are in Australia and they worked with us to send something that only they had! My grandson loves his big wheels!
A very well-packed and promptly delivered purchase. The two Bilibo toys we have bought for our grandchildren have gone down really well. It is a physical toy that they can use indoors; it's great fun... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Educational toys, equipment and furniture for schools, nurseries, charities and home!
Contactgegevens
71-75 Shelton St, WC2H 9JQ, London, Verenigd Koninkrijk
- +44 20 3318 1046
- care@educationaltoys.co.uk
- educationaltoys.co.uk
4,3
Uitstekend
175 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Thank you so much!!
Oh Gosh, Where do I start? This company went above and beyond. We are in Australia and they worked with us to send something that only they had! My grandson loves his big wheels!
17 juni 2026
Birthday present
Received my item and the box was damaged and swashed. As this was to be a gift I contacted the company and informed them of this.. No reply. I emailed again. No reply. Eventually a reply but all the wrong info on the email. I sent a corrected email again and got a reply saying would send a replacement.....still waiting and no forthcoming info on delivery although they said there would be, this was 3 days ago........not very good,
20 april 2026
Review zonder uitnodiging
Their products are good but to keep a…
Their products are good but to keep a customer/ school over 2 weeks waiting for a package that after caps and emails they eventually said it was out of stock, it's terrible costumer service, letting down all those kids ! If you cannot fulfill an order, have the decency to let your customer know, especially after you kept the money 3 weeks. Hope it folds so a better company can take over and do a proper job. Complete shambles of a company
14 april 2026
Review zonder uitnodiging
Slow to get back to you when there is an issue
I was sent the wrong item and it took a while to get a response from customer care. No apology was given they just wanted proof that I had the wrong item! To be fair they promptly delivered the replacement item (that's why they have 2 stars not one) but I found out that the box that was picked up was dumped by the delivery company, which as it had my name and address on could have got me into trouble for fly tipping had it not been discovered by a neighbour. This is my first dealings with this company and I won't use them again.
23 maart 2026
Review zonder uitnodiging
Antwoord van Educational Toys
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We’re sorry that the incorrect item was initially sent and that you experienced delays in receiving a response from our customer care team. We also apologise that you felt an appropriate acknowledgement was not given at the time.
In relation to the collection and disposal of your returned parcel, the courier used is an independent third-party company. Unfortunately, we do not have direct control over the individual drivers or how they handle deliveries once the parcel is in their possession. For this reason, we can only apologise for what has happened in this instance, and you are welcome to raise a direct complaint with the courier company should you wish to do so.
We’re pleased to hear that your replacement item was delivered promptly, but we do understand that the overall experience fell short of expectations. Your comments have been passed on to the relevant teams so we can review and improve our processes.
Thank you again for your feedback.
Best value for what I was looking for
Best value for what I was looking for. Arrived on time and well packaged. Very satisfied!
23 februari 2026
Antwoord van Educational Toys
Thank you for your great feedback!
We’re so pleased to hear you found exactly what you were looking for at the best value, and that everything arrived on time and well packaged.
Really appreciate you taking the time to share your experience — it means a lot to us!
No help cancelling an order
***Edited***
I received an email from educationaltoys 3 days later. They stated they would issue me a refund and were very kind. I'm so glad this worked out!! Thank you educationaltoys!
I placed an order thinking it would have free shipping as was stated on the website, but was charged a shipping fee of over $200. I've emailed the customer service email twice for help, once immediately after the transaction, and once this morning (day after), with no response. I'm needing to cancel my order, but none of the phone numbers I've found for educationaltoys will work through my app.
24 februari 2026
Review zonder uitnodiging
Antwoord van Educational Toys
Thank you so much for your kind review! We’re really pleased to hear you’re happy with the quality of our products and the service you received. We appreciate your support and hope to see you again soon.
Our order arrived but a wrong item had…
Our order arrived but a wrong item had been sent.
I contacted the company straight away and they sent out the correct item within a few days. I was also able to keep the item which had been sent by mistake.
Thank you so much
20 oktober 2025
Antwoord van Educational Toys
Thank you for your feedback. We’re sorry there was an error with your original order, but we’re pleased we could resolve it quickly and make sure the correct item reached you within a few days. We always aim to put things right as fast as possible, and we appreciate your understanding.
Best toys i have purchased
Best toys i have purchased, need for extra connectors if they van be sold separately
22 september 2025
Antwoord van Educational Toys
Thank you for your fantastic feedback — we’re delighted you’re enjoying the toys! We also really appreciate your suggestion about selling extra connectors separately, and we’ll be sure to pass this on to our team for consideration.
Antwoord van Educational Toys
Thank you so much for your review! We’re really pleased to hear your order arrived quickly and well packaged, and that you’re happy with the products. We truly appreciate your support.
Antwoord van Educational Toys
Thank you for your feedback 🌟
Quick delivery and great product just…
Quick delivery and great product just as described. Thank you for our quad pram!
18 juli 2025
Antwoord van Educational Toys
Thank you so much for the wonderful feedback. We're so glad you love your pram. 💖
Antwoord van Educational Toys
Thank you so much for your feedback 💖
I'm missing the top of the tent I…
I'm missing the top of the tent I ordered. I have messaged via paypal and am still awaiting your response! Not happy. Can't use the tent as we have no top
19 mei 2025
Antwoord van Educational Toys
Hi there, I'm very sorry to hear you're missing a part of your order. Can you please contact our support team care@educationaltoys.co.uk and we'll get this sorted for you right away.
Antwoord van Educational Toys
Thank you for your feedback 💖
Very pleased with item and delivery
19 mei 2025
Antwoord van Educational Toys
We're really glad you're happy. Thanks for your feedback 💖
Bought for my grandson but he hasn't…
Bought for my grandson but he hasn't had it yet.
However it appears strong and sturdy, bigger than expected so I'm sure he'll have plenty of play value from it
14 mei 2025
Antwoord van Educational Toys
Thank you so much for your lovely feedback! We're really glad to hear the toy feels strong, sturdy, and even bigger than expected - that sounds like a win already! We hope your grandson absolutely loves it and gets plenty of fun and imaginative playtime from it. Let us know how he gets on once he’s had a chance to try it out!
Good service
9 mei 2025
Antwoord van Educational Toys
Thanks for your feedback, we hope to see you again soon 🙂
Delivery was quicker than expected
Delivery was quicker than expected. Items all in great condition.
7 mei 2025
Antwoord van Educational Toys
Thanks for your feedback. We're so pleased you're happy. :)
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