Only half of the shipment arrived for my twins despite my paying for express shipping (with extra buffer time) - it appears they only shipped one of the two mattresses. This is adding extreme stress t... Toon meer
Bedrijf heeft geantwoord
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Ordered the Cream coloured rocking chair with footstool from KUB and it is brilliant! Really well made wood and foam padding, really good quality. The sliding/rocking mechanism is great and super sm... Toon meer
Bedrijf heeft geantwoord
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw... Toon meer
Bedrijf heeft geantwoord
Quality of the chair is fantastic, very sturdy wood and the cushions are happy medium between soft and hard - support back and arms very well. I like the side pockets as they are very handy during f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- 01923270300
- customercare@kubproducts.com
- kubdirect.co.uk
4,3
Uitstekend
946 reviews
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Missing part not been resolved.
I ordered a Paxton Nursing Rocking Chair from Kub. While the chair itself appears to be of reasonable quality, the outer packaging arrived badly damaged. More importantly, an integral part of the chair legs was missing, meaning the chair cannot be used at all. I raised this with Kub immediately and was assured that a replacement part would be sent within five days. It has now been 25 days, and the missing part has still not been received. I've reached out to them twice since hoping to get this resolved. This is extremely frustrating, particularly as our baby is due imminently, leaving us with a chair that is currently unusable.
15 december 2025
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Thank you for your feedback, and we’re very sorry for the delay and frustration this situation has caused.
We completely understand how disappointing this must have been, especially with your baby due soon and the chair being unusable while waiting for the missing part. This is not the experience we want for our customers, and we sincerely apologise for the inconvenience caused.
We can confirm that the replacement part has now been delivered. Thank you for your patience while we worked to get this resolved.
Your feedback is really important to us, and we will be reviewing this internally to help improve our service and communication going forward at Kub Direct.
Perfect gift for my new grandson
The delivery was quick and well packaged with very simple instructions that my daughter was able to follow easily.
The end result is a well made chair and stool and the perfect seat for my daughter an son in law to nurse their new baby
22 december 2025
Antwoord van kubdirect.co.uk
Thank you so much for your lovely review.
We’re delighted to hear the chair and stool made the perfect gift for your new grandson, and that the delivery, packaging, and instructions all made the experience smooth and easy for your family. It’s wonderful to know the finished result is a comfortable and well-made seat for those special nursing moments.
Thank you again for choosing Kub Direct and for taking the time to share your experience.
Good price and quick delivery.
24 november 2025
Antwoord van kubdirect.co.uk
Thank you so much for your review.
We’re really pleased to hear you were happy with the price and quick delivery. Your feedback is truly appreciated by all of us at Kub Direct.
Thanks again for taking the time to share your experience.
Antwoord van kubdirect.co.uk
Thank you so much for your lovely review.
We’re really pleased to hear you found the website easy to use and were happy with the delivery speed and communication. Feedback like this means a lot to the team at Kub Direct.
Thanks again for your support.
We got a very good price and delivery…
We got a very good price and delivery was quick and easy.
The chair is very nice, very comfy and the motion is very smooth. The only problem, so far, is that the cushion covers are not machine washable and the cushion filling can't be changed ( no zips ). This is less than ideal for a nursing chair.
The other small issue with assembly was that the protective cover over the cushion on the footstool couldn't be removed without unscrewing some bolts.
29 september 2025
Antwoord van kubdirect.co.uk
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear you were happy with the price, quick delivery, and that you’re finding the chair comfortable with a smooth motion — that’s lovely to hear.
We also appreciate your honest feedback regarding the cushion covers and footstool assembly. While the covers are not machine washable, they can be wiped clean with a warm damp cloth and a small, minimal amount of diluted Fairy liquid to help keep the fabric fresh and clean.
Comments like this are genuinely helpful, as they allow us to review product design and instructions and continue improving the experience for future customers.
Thank you again for sharing your experience and for choosing Kub Direct.
Faulty and Unsafe Gliding Chair – Poor Customer Support
I bought the Chatsworth Gliding Chair for my child’s nursery, and it has turned out to be extremely dangerous. When it first arrived, the right armrest was scratched, but the company replaced that part within a day or two- so far, so good.
However, within just a few days of receiving the chair, the locking system started seizing up randomly while I was gliding with my baby, suddenly stopping mid-glide and causing a sharp jolt forward. This happened repeatedly and felt very unsafe. Now, the chair stops abruptly so much, making it completely unusable.
I even tried to send the company a video showing the fault, but their email system doesn’t allow attachments, so I’ve been unable to provide visual proof. Despite this, I’ve sent multiple emails explaining the issue, and they are choosing to ignore me.
At this point, I’m left with a faulty chair that does not glide and feels unsafe to use. I am very disappointed and would like this matter resolved as soon as possible. I believe a refund is the fairest outcome given the circumstances.
Update: They got back to me the same day i wrote this review and stated they would only process my refund if I edited or removed my Trustpilot review, which is a clear breach of consumer protection regulations. Thankfully, as I paid through Klarna, the matter was resolved. Consumers should be cautious!
23 september 2025
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Thank you for your review. We’re sorry to hear that you feel disappointed with your experience, but we would like to clarify the actions taken on our side.
As soon as you reported the seizing issue, we arranged and sent a replacement chair base unit to resolve the problem. We also attempted to assist with receiving video evidence — we normally have no issues receiving videos, however they do need to be sent in a compatible email format in order to be delivered successfully, and we did try to help guide you through this.
We would also like to clarify that we did not ignore your messages. All emails received were responded to, and we worked with you throughout to try and find a suitable resolution. Although replacement parts were provided, we understand you were still unhappy, and as a gesture of goodwill we ultimately issued a full refund for the order.
While we are sorry you feel this way, we do feel that we made every effort to support you and resolve the situation, including providing replacement parts and a full refund. We always aim to assist our customers fairly and professionally at Kub Direct.
Parcel Force communications very poor
Stated delivery was excellent but I would urge you to reconsider the use of Parcel Force. They let you down with poor communications. No card was left through the door on two failed delivery dates and my attempts at numerous phonecalls to their depot resulted in not being able to get through. Not your fault. Delighted with the product however.
22 september 2025
Antwoord van kubdirect.co.uk
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you’re delighted with the product, and we truly appreciate you sharing your delivery experience as well.
Parcel Force is an independent delivery company, so while we work closely with them, we do have limited control over their delivery processes and communication once a parcel is in transit. That said, we completely understand how frustrating this must have been, and feedback like yours is helpful for us to pass on when reviewing courier performance.
Thank you again for your honest comments and for choosing Kub Direct.
Really nice company to deal with
Really nice company to deal with, their customer service team are so nice and really quick to reply. Product is really good quality and delivery was efficient!
27 augustus 2025
Antwoord van kubdirect.co.uk
Thank you so much for your lovely review.
We’re really pleased to hear you had such a positive experience with our customer service team and that you were happy with the quality of the product and efficient delivery. Feedback like this means a lot to all of us at Kub Direct.
Thanks again for taking the time to share your experience.
Superb "customer" service
I bought a second-hand nursing chair that needed some repairs. I got in touch with Kub, and even though I was not a customer, they still offered to send me a full construction pack with all the fixing items I needed, and more. As if that was not impressive, the package arrived two days after they agreed to send it.
That's what I can outstanding customer service.
1 september 2025
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Thank you so much for your wonderful review.
We’re really pleased we could help, and it’s lovely to hear that the construction pack arrived quickly and had everything you needed. Even though the chair was purchased second-hand, we always try our best to support anyone using our products.
Your kind words about our customer service truly mean a lot to the team at Kub Direct — thank you for taking the time to share your experience.
Top notch customer service from Kub's after sales support team
We have purchased a KUB mothercare chair several years ago from John Lewis. Years later, having used the chair to nurse 3 of our children, the chair is still in good working order. HAving lost a screw for the foot stool, Kub's customer service team have kindly responded within a couple of hours and are issuing me the missing parts that I need. Excellent customer service. Very pleased indeed.
3 september 2025
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
Thank you so much for your fantastic review.
We’re delighted to hear your chair has supported your family through nursing three children and is still going strong — that’s wonderful to hear. We’re also really pleased our after-sales team could quickly help with the replacement parts you needed.
Your kind feedback means a lot to all of us at Kub Direct. Thank you again for taking the time to share your experience.
No Assembly Instructions
I am trying to get assembly instructions for an older model unit so that I can put it together safely for my child.
Their email support are saying that they have never sold this model although their branding is on it and there are multiple pictures of it on their Facebook.
No response to messages on Facebook, no answer to any phone call and email support that will not help.
I would avoid if you want to be able to use their equipment safely with children as they will not support you.
20 augustus 2025
Review zonder uitnodiging
Antwoord van kubdirect.co.uk
We’re really sorry to hear about your experience and understand how frustrating this must have been when all you wanted was to assemble your unit safely for your child.
To clarify, the reason for the confusion is that the product is an older model (and was discontinued over 7 years ago) which we no longer sell, and unfortunately our support team initially didn’t recognise it. We’ve already replied to you via email and Facebook to confirm that while we don’t currently have the instructions on file, we are actively checking our archives and will share them with you if we’re able to locate a copy.
We truly value your patience, and although this is an older product, our aim is always to help where we can.
Thank you for bringing this to our attention, we’ll use this as an opportunity to improve how we handle requests for legacy products.
Best present for new mum
What a fantastic feeding chair, my daughter loves it.. It was delivered on time and easy to put together. The price was excellent as it was on special. Great quality chair.
23 mei 2025
Antwoord van kubdirect.co.uk
Thank you so much for the kind words! We're thrilled to hear your daughter loves the feeding chair. We really appreciate you taking the time to share your experience.
When ordering the nursing chairs I told…
When ordering the nursing chairs I told customer care that I was away until the 5th of June and was told that that would be fine and they would sort out the delivery for that date, I received updates from the carrier it was being dispatched, so again I contacted customer care no response, then carrier contacted me with a delivery date of 27/5, again I contacted customer care again no response, so I had to contact my son who had to take the day off work losing a days pay to be at my house for the delivery, so no I’m not really happy. Tony
21 mei 2025
Antwoord van kubdirect.co.uk
Hi Tony,
Thank you for reaching out and sharing your experience — we're really sorry to hear about the inconvenience caused around your delivery.
We completely understand your frustration, especially after you made it clear you’d be away until the 5th of June. It’s disappointing to hear that your request wasn’t followed through, and that your attempts to get in touch with customer care went unanswered. We also truly regret that your son had to lose a day’s pay to accommodate the early delivery — that’s absolutely not the experience we aim to provide.
Please know we’re taking this seriously and will investigate what went wrong with both the communication and delivery scheduling. Our team will follow up with you directly to ensure we make this right.
Thank you again for your honesty — your feedback helps us do better.
Great product at a good price and very…
Great product at a good price and very quick delivery, fully recommend.
23 mei 2025
Antwoord van kubdirect.co.uk
Thank you so much for the lovely feedback! We're thrilled to hear you're happy with the product, the price, and the speedy delivery. Your recommendation means a lot to us! 😊
Antwoord van kubdirect.co.uk
Thanks for your fantastic feedback 💖
Happy shopper
Quick easy to use site- it was bought for my grand daughter who turns 1 at the end of March
6 mei 2025
Antwoord van kubdirect.co.uk
Thank you for your lovely feedback. 💖
Easy order, great chair
Easy to order, quick delivery. All v efficient.
Great glider chair, absolutely the comfiest thing to feed in, as it's arms are the right height for elbows when holding a nursing baby!
28 april 2025
Antwoord van kubdirect.co.uk
Thanks for the lovely review! We're so glad the glider chair is making feeding time more comfortable for you — those armrests really do make a difference! 😊
Excellent service from the company…
Excellent service from the company after ParcelForce delivered the package to the wrong address and then failed to recover it. A replacement was quickly dispatched and thankfully arrived safely. Cannot fault Emma and the customer care team for their help and support!
29 april 2025
Antwoord van kubdirect.co.uk
Thank you so much for your kind words! We're really glad Emma and the team could turn things around quickly for you. Your patience meant a lot to us! 😊
Had a great choice of sizes of tuff…
Had a great choice of sizes of tuff play trays for my daughter and the best prices too! I also reached out to customer service about an enquiry and they were super quick at getting back to me and were so kind and helpful! Would definitely recommend ordering from here and have recommended a lot to my family and friends.
24 april 2025
Antwoord van kubdirect.co.uk
Thank you so much for your lovely review! We're so glad you found the perfect tuff tray and had a great experience with our customer service. It means the world to us that you've been recommending us — thank you! 💛
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