Excellent service! Eric was very professional, courteous, and respectful throughout the entire installation. He arrived on time, worked efficiently, and made sure everything was perfect before leaving... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The blind installer was on time. He was very professional. He introduced himself and asked where were the windows that needed the blinds installed. Once I showed him, he got started and was finished i... Toon meer
Bedrijf heeft geantwoord
Everyone from the sales floor to the measurer to the installer was professional and personable. Communication was great. Love how the shades look and they do insulate, as promised. Great for the cold... Toon meer
Bedrijf heeft geantwoord
When I picked up the 2 blinds at your store, I was told that the shipping box includes installation instructions. But they were not included. However, I finally managed to install both blinds in abo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Blinds To Go, we believe great design begins with the details. We specialize in custom window treatments that are as functional as they are beautiful—crafted to elevate every room with tailored elegance, warmth, and thoughtful design. Our mission is to help homeowners transform their spaces into personalized sanctuaries, using high-quality materials, expert craftsmanship, and timeless aesthetics—just as we've done since 1954. Whether you’re looking for drapery to soften a modern living room, Roman or roller shades to add texture and privacy, motorized shades, or a cohesive treatment plan for your entire home, we work closely with you to deliver results that feel elevated and effortless at an affordable price. We pride ourselves on providing a collaborative and transparent experience—from first look to installation. Our team is here to guide you through fabric selection, hardware finishes, and style options to ensure every element reflects your vision, lifestyle, and budget. With a deep commitment to quality and service, Blinds To Go has become a trusted name for clients who value both beauty and functionality in their homes. Our growing portfolio includes a wide range of residential projects big and small, and our customer reviews reflect the care we take in every detail. We’re passionate about helping you love where you live—one window at a time.
Contactgegevens
19 MYSTIC VIEW ROAD, 02149-2428, EVERETT, MA, Verenigde Staten
- 6173810804
4,4
Uitstekend
46 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Blinds To Go - EVERETT
Thank you for your review and your patience!
Excellent customer service
Excellent customer service! First time buying blinds here and I’m so happy I did , bought the faux wood and I love them
14 december 2020
Antwoord van Blinds To Go - EVERETT
This is great to hear Jean! Thank you for your review!
Good product but very bad customer service
We liked the product and we like what got installed.
However three main issues with the process
1) the sales associate did not foresee major installation issues. The installer showed up and his first reaction was “oh I’m not installing that” (for one of the three rooms). He essentially argued that the sales associate did not prompt the right questions and we had to go through major changes as a result.
2) the $100 deposit for the color stuff is very expensive especially given that the installer did not ask for it. We do not own a car and the sheer process of bringing this thing back to the store was inconvenient and expensive.
3) the installer damaged a wall when installing the blinds. I emailed the store about it and they didn’t come back to me in over a week. After that I had to follow up to every email after one week or two. It really felt like they were trying to have us forget so they would not have to fix the issue. Now we’re trying to get the repair scheduled. Every time I call and press 5 for scheduling an installation no one is available. Let’s see if this gets fixed at some point...
14 december 2020
Antwoord van Blinds To Go - EVERETT
Hi Alex and Claire, we are sorry to hear about the experience and issues you have had with your order. Would you mind providing your order number so we can look into this further for you and help to rectify issues?
Cordless blinds broken in less than a year
I had cordless blinds installed in four living room windows in Feb 2020. Two of them bunched up due to fraying string getting caught in the mechanism by Oct 2020. I used the lifetime warranty to have them replaced but had to drop off and pick up in person, even after I offered to pay for shipping.
After going through that trouble, another of the originals had the same issue in Nov 2020. At this point I am not bothering to replace. I explained to the salespeople that the string material frays from the friction in the mechanism but they seemed to have little control or knowledge of the issue. The new blinds use the same string so I do not anticipate the replacements to last long.
Overall I am very disappointed in the quality given how much I paid, and in the warranty requirement to drop off and pick up. I will not purchase from Blinds-To-Go again.
UPDATE: I see the response from the company. My original order number is 187754, and the order number for replacement of two of the shades is 993144. The fourth shade now also has the same issue and I can provide a picture if needed. The strands of thread in the cord bunched up making it impossible to lift the shade all the way up on one side.
14 december 2020
Antwoord van Blinds To Go - EVERETT
Thank you very much Lizziel. If you could send me a photo i would greatly appreciate it - this way i can forward to the product development team as well as discuss with customer service. You can contact me directly at kcleirbaut (at) blindstogo.com
Hi Lizziel, we are sorry to hear about this issue. If you wouldnt mind giving us your order number we can look into this for you and alert the product development team - this is very uncommon so we wold like to figure out why this is happening to your shades.
One shade had a broken cord
One shade had a broken cord, 5 years old, you guys came took it to the store, replaced cord, came back and re-installed it the next week. No fuss, no problem, everything great!
We decided to change the shade in the master, wanted a different color. It's so easy with your shop at home service. Ordered and installed 8 weeks later.
14 december 2020
Antwoord van Blinds To Go - EVERETT
This is great to hear Connie & Harry, thank you for your review!
Antwoord van Blinds To Go - EVERETT
Wonderful to hear! We are happy to have you back and look forward to working with you again in the future!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.