Bloombox Club Reviews 

Accidentally typed my old address. Couldn't change the address through hermes and they recommended changing it through the supplier (bloombox) however they cannot change it for me (have no idea why, but their policy says you cannot make chsnged after ordering) nor request a refund, as per their customer service rules. Why is there even a customer service?

Lost my items and the money.

Plants are of good price but the customer service here is what makes bloombox outstanding. As with the holiday season coming, couriers get lost and delayed. Their support team especially Jasmine was very helpful in sorting out all the issues I have experienced with the deliveries. It is very tricky to be sending live plants around but with COVID I guess that's the new norm.

Taking orders for items that are out of stock. Extremely unprofessional as this close to Christmas, I am now having to shop around at the last minute.

There's no excuse with modern stock control to take orders if you're out of stock

Fabulous looking plants. I’ve ordered a few in batches and they all arrived packaged well and looking great. I like being able to see the pet friendly range without having to look up each plant and the detail on the care required for each plant.

I've got to say I'm pretty pleased with my experience thus far with Bloombox. I'm not typically one to write reviews but figured I'd leave my thoughts on this one. I've ordered twice now from them and the first order was a big one - probably about a dozen plants. Of the plants I received only one was in bad shape, one of them was the wrong plant, and the rest looked great. I messaged their customer service and got sent the correct plant right away, no extra fees or hassles. The second order I placed, I ordered four plants and oddly only two of them showed up - one in immaculate shape and the other needing a bit of care but mostly healthy and great. I again messaged their customer service and they immediately dispatched the other two that didn't show up. Sure they don't always get it right the first time but their customer service is honestly top notch from my own experience.

I have now received three orders and am extremely impressed with the quality of the flowers. All bouquets have arrived in great condition, perked up with the food provided, and lasted for around two weeks (when the next order arrives). I couldn’t be happier with this experience - I was just saying to my partner that it’s the highlight of my week when I receive the order!

This month’s subscription plant is a real stunner - a fabulous centre piece for my lounge. Thank you.

I ordered 3 plants.
One was ok
One was not in great condition
and one was not in a sellable condition.
I sent an email including photos.
I was told 'its normal for plants to have some browning following transit'
and that
'You should follow the care instructions'
The level of browning on this plant indicates that it was neglected for some time before I received it, so to be told that 'I' should now follow the care instructions....
It's a bit much.
Bloombox 'consider the plant to be healthy and will not refund'
Then, there's the virtue signalling emails.
Please see below...

'Hello Lorraine,
I want to tell you a story - one that's changed my life, and the live's of a few other people too, I think.
Everything Bloombox Club is today can be traced back to an encounter I had with a particular client, who I'll call Sophie.
I don't want to lay out the full details of her case, but suffice to say she was suffering. Immensely.
Everyone I see in therapy is unique, but aspects of Sophie's difficulties were all-too familiar: depression, anxiety, mood-swings, self-image problems.
After several weeks' worth of sessions, we'd built up a strong rapport, but the therapy wasn't getting through, and I wasn't sure where to turn next.
But then something amazing happened, and it all began with a single plant ...
It's kind of a long story!
Keep an eye on your inbox for Part 2 From Pain to Plant Therapy 📩'
Again a bit much....

After three emails the cost of a plant was refunded
'as a one time offer'
While I appreciate that I've been refunded for a plant that was sent to me in an unsellable condition
I will not be buying from this company again.

Excellent Customer Service from order to delivery. The Terrarium is fabulous. Thank you Team Bloombox

Dire customer service..well actually, NO customer service at all. Just after midnight on Tues Sep 22, I placed an order as a gift. In error, i must have clicked send but as soon as the confirmation flashed up, i noticed that the delivery address was wrong (it was my own home address altho' I don't know how this happened) and so was the billing address (actually the person to whom i was sending this as a gift). i also had not seen any instruction asking me to complete a message card. I instantly sent a message to Bloombox asking them to contact me asap and also advising them of the errors, assuming they would hold fulfilment and get in touch first thing on Wednesday when I would ensure they had the right info to proceed. I did not receive any commuiaction exceptat 18.37 that evening a ticket no. arrived with automated standard reply saying someone would contact me in 48-72 hrs. In other words, 3 or 4 days after the order was placed as one day had already passed. i sent several more messages marked URGENT but had no cntact from the company. I searched for a tel no but they work out of serviced offices with no contact nunber shown anywhere This gift was very important and i had no way of knwoing what was happening, Were they sending it, redirected as i had asked? Was it coming to my hum address..or had the order been nulled as i had given the wrong billing address to match my credit card. I needed to know so i could order something else in time if necessary as the gift was to mark a social occasion. In the end i was so frustrated i complained to American express as i saw the payment had gone through... And then.... the plant arrived at MY home address yesterday, 9 days later. However it was pure luck we found it. The courier (Hemes) did not ring my bell and had apparently left in the foyer of my block of flats (I don't know who gave him access) so it easily could have been stolen and i would never have known as I had i been alerted by him. i then had to find a driver to take this to its original intended location at significant cost. But the cost was also my own time that had to be spent (and now in writing this too!! ) added to the significant stress which could have all been alleviated with a proper and appropriate customer communication system in place. I certainly wouldn't use them again...And don't confuse them with Bloom & Wild who provide excellent customer service.

Ordered a plant and pot as a gift for my mum.. They arrived on schedule, well packaged and looking beautiful.. My mum was so pleased with her surprise. I will definitely be buying from here again thank you ☺️

I am so impressed with Bloombox Club. Before I placed my order I was having doubt and trust issue with online sellers due to previous experience so I only went ahead to purchase some pots. The quality of packaging, the speed of delivery is just top class which also show they care about the business and their customer. Highly recommended.

Beautiful plants, they arrived well packaged and in excellent condition. Really pleased, will recommend this Company to my Family and friends.

Well packed very nice plants. A little slower than other on delivery but very pleased with the plants.

Really lovely plants and so healthy, thank you ❤️

Excellent customer service and amazing plants. I received a plant that was unfortunately broken. I wrote them and they promptly replied me and set up a new delivery which arrived perfectly intact. The boxes are really well done and they come with a guide to help you take care of the plants. Highly recommend!

Extremely happy with my plants which arrived this evening. Beautifully packaged and in beautiful condition. This was my first order and I'll definitely be buying more, and telling others. Thanks.

Beautiful and healthy plant, well packed. Love it

Really beautiful healthy plants. So happy with my two dischidia. Gorgeous.

Fast delivery my plants arrived well packed and in great condition can’t fault anything. They came with little guide book on how to look after the plant. So happy with how my purchase will purchase again in the future.