Bloombox Club Reviews 

1.290
•
TrustScore 2 uit 5

1,8

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Ordered an Areca Palm on 4 June (order UK-188672, £65.64). It never arrived. The tracking they sent showed the parcel had never even reached the courier. After a month of chasing, on 2nd July... Toon meer

Beoordeeld met 1 van de 5 sterren

I was gifted a 6 month subscription. The first plant arrived well, albeit with a very small decorative pot. But since then, I've had nothing but problems. Missing pot one month, smashed pot the next m... Toon meer

Beoordeeld met 4 van de 5 sterren

Product overall good. Slight damage to the lid. Plant missing on arrival, suspect lost in transit as box not correctly put together. After 2-3 weeks messing around I eventually received 4 replacement... Toon meer

Beoordeeld met 1 van de 5 sterren

My son ordered me a terrainum cost £ 60.00 came late, (Christmas gift) The plants were nearly dead,came in a separate plastic container inside the box, were bone dry n god knows how long they were... Toon meer

Bedrijfsgegevens

  1. Boetiek

Geschreven door het bedrijf

Breathe, De-stress and Grow - make your home beautiful, fresh and tranquil with specially curated plant subscriptions delivered monthly or quarterly, or choose from a variety of statement plants available from the shop.


Contactgegevens

1,8

Slecht

TrustScore 2 uit 5

1K reviews

5 sterren
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1,8

Alle reviews

(1.290)

19 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Fabulous- Bloombox Club…

Fantastic service- I really look forward to my monthly plant delivery. It’s a treat to receive it! Any problems I have had with deliveries or plant condition have been sorted out immediately!

27 juni 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

The subscription is really not worth…

The subscription is really not worth the money. As someone that buys plants and pots on a regular basis this subscription is not worth the £40 you part with. A trip to your local homebase and TK Max and a scroll through instagram will see you the same results and £20 in your pocket!

22 juni 2021
Logo Bloombox Club

Antwoord van Bloombox Club

Thank you for taking the time to leave us a review. 
We are so sorry to hear that you have been disappointed by our plant subscription.   Our plant team work hard to ensure that the plants included in the subscription are focused on mental wellbeing.  
The subscription is based around the unique wellness properties associated with each plant rather than just the aesthetic properties or size of the plants.  
Your feedback will be passed on to the relevant team as we are always looking to hear feedback from customers about our products and services.
Apologies again for the disappointment caused. 
Thank you again for taking the time to leave us a review.
Best,Team Bloombox Club 

Beoordeeld met 5 van de 5 sterren

A good cause.

Joined a month ago and have had 2 lovely plants delivered - a subscription plant and an extra to treat myself. The subscription plant came with a pot that accentuates it. Knowing that my subscription is providing mental health support for others is a good feeling.
I have one suggestion - could we have a taste of what’s to come next?

9 juni 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

THE WORST!! Not reliable

Oh my god they’re THE WORST!!! They’re not reliable AT ALL! I see some good reviews here, I guess, ordering from them is like a roulette. You may receive something nice (I guess based on the reviews), and may receive something very bad (my case). It’s not what you want for their quite high prices. My order cost little less than £90.
I ordered a plant from them for my husband’s birthday.
Not only did they mess up with the dates (they let me place the order, and in 4 (!!!!!) days after that (1 day before the birthday) it turned out the plant was out of stock). Obviously, the surprise was ruined. I had to tell everything to husband and he agreed to wait.
Today, (3 days after the birthday) the plant was delivered. The plant is a complete mess, all the fruits lay down on the ground, the branches are broken, the delivery box looks like it was smashed several times. A reminder that the delivery cost almost £7.
Another shockingly bad thing is the support team. They are simply terrible!!!! They either don’t bother to answer your letters at all or write you a random letter once in 3 days. I tried calling them, they don’t pick up the phone.
I’m very, very disappointed. In fact, I’m frustrated.

2 juni 2021
Logo Bloombox Club

Antwoord van Bloombox Club

Hi there, Thank you for taking the time to leave us a review.
We are so sorry to hear this and apologise for the disappointment and frustration caused here. Please can you contact our customer care team at hello@bloomboxclub.com and we will be happy to look into this and get it resolved. Apologies again for the disappointment caused here.
Thank you for taking the time to leave us a review. Team Bloombox Club

Beoordeeld met 5 van de 5 sterren

Delighted with my purchase

I ordered a large plant that I had wanted for a long time. It arrived within just a few days, in excellent condition, and is now thriving in its new home thanks to the advice that accompanied its arrival :)
Thank you Bloombox!
Sue

10 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Simply the best

I have purchased from you before for myself and decided to send a gift to a friend. She was so delighted with her plant. Always so well packaged and great quality. I will recommend you to anyone

6 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I didn't expect to be this excited!

Just moved house and fancied a few house plants to liven the place up. Came across this subscription which takes all of the decision making about not only which plant, but which plant pot to buy all wrapped up into a monthly mystery box. I did not expect to be so darn excited about it.

Really well packaged, and not a scratch on the box despite it somehow getting to me from the Netherlands.

I cannot wait until I get my new plant next month!

5 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful

All plants arrived looking healthy and packaged with protection in mind. The plant pots are gorgeous and Bloombox takes all the hassle out of finding the right sized pot, and without having to source beautiful pots from 'all over' that fit with own decor too.

2 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

3 subscription plant received ..... roll on No 4

I have just received my third plant in the subscription and really happy with all the plants, pots and the excellent information. I live in the Highlands of Scotland and each delivery has been perfect. I have really enjoyed reading about how plants help with the quality of air in our homes. Roll on next month....

29 april 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Lovely website and fantastic selection…

Lovely website and fantastic selection of plants, however, plants did not arrive in great condition (dry and damaged) and customer services attitude was not the not as helpful as I have experienced with other well-known online plant and flower retailers!

28 april 2021
Review zonder uitnodiging
Logo Bloombox Club

Antwoord van Bloombox Club

Hi Tamsin, Thank you for taking the time to leave us a review. We can see that you contacted our Customer Care Team on Tuesday the 30th of March regarding your order placed on the 17th of February.

We do ask that if a customer receives a plant in bad condition or feel there is an issue that may affect the plant's growth or survivability, they contact us ASAP (or within two weeks of delivery) to investigate this further. Sadly, we are unable to investigate any damages or health issues reported after 30 days as it’s impossible to know whether the plant arrived unhealthy or if this is due to the care that the plant has received. We'll always compensate but we do ask that customers get in touch ASAP (or within two weeks of delivery).

Apologies for the disappointment caused here. Thank you again for taking the time to speak to us and leave us a review.

Thank you,
Team Bloombox Club

Beoordeeld met 5 van de 5 sterren

Amazing service from Joanne at Bloombox

In my second month of the subscription and the courier lost my parcel. Joanne from their customer care team has been an amazing help. Really prompt response time. Provided me a form to raise the issue with the courier and arranged for a replacement to be sent which I should receive shortly! Very happy with the service!

25 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I get the monthly subscription

I get the monthly subscription, all plants are really healthy and delivered really carefully, its so lovely to be sent another addition to my green family every month. Now I need to put up some more shelves.

24 april 2021
Review zonder uitnodiging

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