Blue Motor Finance Reviews 

I paid more than I should of done for my finance within a month and asked if I could receive a refund and within a few working days they sent my money back. Great service would definitely recommend.

Lexie handled my call with compassion and empathy and really really put my mind at ease , I was worried about calling and she instantly put my mind at ease , an absolute credit to her company

Great and efficient customer services team. I was completely impressed with Cheryl and Sophie's help! I had problem with my bank and was able to change my bank details and dates to another bank so quickly. All my worries was removed. I"m so pleased with the date 29th. You're a star Cheryl!

I had challenges with my account and was desperate to find a solution. I spoke with Lynn on the phone, who was great. Lynn was really professional, explained things thoroughly and helped me efficiently. I started the call worried and left feeling so pleased my problem was supported. Thanks Lynn!

Legal fraud company
When l buy car break doesn’t work
I complain no body interest customer service doesnt help they want proof of funds l sent statement they didnt check. They always say send it to us. FINALLY I SOLD MY CAR TODAY because of that fraud company to escape from them .at the moment for 3 months l am waiting my refund it still doesn’t come. Please dont sign any agreement from blue
And l will write coment here always to aware people

Fails to respond to emails even when they made an accusation of not wet signing a form,
They soon realise the customer support agent had not done their checks properly and indeed it had been wet signature signed.
They offer a £50 compensation yet that was over 10 days ago and I have chased this. No reply to anything.
Very poor service. Do not go with this company you’ll never get a reply or anything that they promise.

Great customer service, very easy to get in touch with someone. Scarlett was brilliant, she responded quickly and helped me with my request. I would definitely recommend!

They said 10 days in refund to me2.500£
For 2 months still doesn’t come. I think they invest people money
I dont believe they give my money back. Anymore
Please dont use that trouble finance
I bought 5 cars different finance company
That one is worst one in the uk
I am looking strong solicitors to get my money back

Financed a car and my agreement has a different car on it, contacted to advise sent what I was asked to and still not sorted. The car on my agreement is registered in Birmingham I’m in Scotland and the agreement started 2mth after mine, my car is now off the road due to blown turbo and head gasket and it turns out it was clocked by 50,000 miles prior to me buying and it has not outstanding finance on it!!!! No response to emails or calls!!!

I HATE THIS FING COMPANY 😡😡😡🤬

Most traumatic experience of our families live dealing with this car company. We've tried to do everything by the book but apparently blue motor finance doesn't!

My farther has been diagnosed terminal ill with very few months to live so we rang customer services to explain this and be given options of course they wouldn't discuss this with me his daughter because I needed to complete a third part mandate so I did almost a month ago and all I ever get when I call is we are following this up (from 3 advisers) to no avail.

Eventually we passed data protection for me to discuss the account and my farther stated he wanted to voluntary surrender the vehicle which it was agreed all relevant paper work would be emailed through within 24 hours (of course it hasn't and this will be followed up) at this point I know the company is talking bs.

Called back today today to see what is going on and why its taking so long when customer service is apparently following this up and again they cant discuss this with me as they havent bothered to look at the 3rd party mandate form I sent of weeks ago! But they've said again for the however many times they are following this up (lies).

They offered condolences to my farther and pretend to offer support when infact they cant even do there jobs or help a dying man or family through there none existent process. Appalling is an understatement. They are causing unnecessary trauma to an already suffering family.

Cancer sucks but if your with blue motor finance its significantly worse!

Update 12/08/25

Despite the generic response below, no one has contacted me. Case is now with the Financial Ombudsman.

I wish I’d have read the reviews before ever using this company.

It appears the only thing their employees are trained to do is lie. 3 weeks now without a usable vehicle and over 3 hours spent just trying to get through to the complaints department. Lied to in every conversation and rude customer service.

They use shady tactics and retain biased unprofessional inspectors to try and work their way out of paying.

Would suggest avoiding this company, life’s too short!

Dreadful company, avoid like the plague. Will tie people in loans with extremely high APR rates. In my particular example my car is mechanically faulty and currently have no method of getting to and from work. Blue motor have not provided any document regarding my options on Voluntarily terminating or settling the agreement, despite multiple attempt to get this information. Highly unprofessional and hopefully I never have the “pleasure” of dealing with them again. I would suggest literally ANY other provider

I have been financed with this company for 2 years now and i have had 0 issues from the moment i opened my finance they where helpful and answered any questions, the online portal is really helpful ,with this being the first ever car i had financed it was a big jump however they have been great , Would definitely try to choose them again once a new car is needed! i think majority bad reviews are more to do with the car dealerships rather than Blue Motor themselves.

I am writing to report my experience with Zuto Starline and Blue Motor Finance who I believe are partners in a troubling business practice.

Two of my children purchased their first cars through Zuto, using their own financing. Unfortunately, my daughter's car took seven months to return, primarily due to obstructions created by Zuto.

My son also bought a car sourced through Zuto, but through a different finance company, Blue Motor. We encountered the same indifference to our complaints in this case as well.

Now, my son is left with a car that is worth only a sixth of the price he paid for it, after paying over £4000 for repairs and he still has three years left on his payments, along with needing over £2,000 worth of further repairs.

I strongly advise avoiding Zuto, Startline and Blue Motor Finance at all costs.

Worst car finance company ever!!! Avoid like the plague. They have totally ignored my right to withdraw within the 14-day cooling off period and keep sending me correspondence requesting repayment even though I never took delivery of the vehicle due to an issue with the dealership company. Total waste of time and space. On to the Ombudsman!!!

Terrible company , Dont fight for the customer and just allow dodgy dealers to get away with scamming people . 4 weeks ago the car got returned and still dont have my deposit . Offered me £200 comp for something that dragged out for 4 months and left me £1000 out of pocket . The broker got the car collected for me as this company were dragging there feet . Got the phone put down on me several times and no one ever called me with an update i always had to do the chasing . Have found someone else to finance my next car as I do not want to be with these. Have reported to the ombudsman as the service has been terrible from the complaints team from start to finish

Bought a car back in April. Smooth transaction and very professional. Recently communicated re a change in documentation and they were very helpful, very responsive and good communication.

Blue Motor Finance - helped us buy our 2nd hand car - car has been fabulous as have BMF - from start to finish they have looked after us - We have just finished our loan early and a no quibble early settlement was easily obtained - BMF great for us - we would reccomend