Blue Motor Finance Reviews 

Received excellent customer service. Angela K was very integral from start to finish and had up-kept her professionalism throughout. Very easy to deal with.

Given my own traumatic experience unrelated to this company I fell behind for a large number of months but this company Blue Motor Finance didn't falter didn't miss a beat going above and beyond in not only supporting me emotionally ( which isn't their job ) but they did anyway understanding everything as if they were my friends they always treated me with respect and helped me get back on track now.im up to date and it's all because of them their team I can't put into words how not only professional but kind, caring and understanding I owe alot to this company it was never about money as they let me pay what I could and my well being was always clear at the forefront of they're focus THANK YOU FROM THE BOTTOM OF MY HEART Blue Motor! ❤️

They gave me a loan and trust me to make payments

i will pay early for my bike but i highly recomment £58 a month for a sports bike i do recommend and very friendly staff

Their telephone answering is a perfect foil to ever being able to speak to anyone with any authority or experience. Absolutely the worst company to contact I have dealt with in years. Needless to say the issue remains unresolved.

Let's see how genuine you are. You have a

As I expected - no contact from them, just this stock reply which tries to show that they could give a sh-t, whilst effectively ignoring me and my problem. Don't worry BMF, at age 77 I don't have the energy to bother with pursuing the claim so you actually won. I hope you enjoy your ill-gotten gains.

I'm writing this review as I took out a agreement with this company and payed for 5 years never missing a payment £12000 and then find out they did a discretionary commission behind everyone's back I'm not happy have a claim against and when I email I get the same reply the fca hasnt agreed .I want this compensation asap and you can do it but playing the system .I was a good client and if i missed a payment you would be fast at saying i owe you a commission process fee for late payment .on another reveiw site you have said that you emailed me back but haven't please call me to discuss

From trade in purchase to blue motir cintacting me with a month drict debit refund all went alarmingly well, this company has gone far and beyond in keeping me updated, settling the DD and being most proffesional in dealing with the agreement closure
Thank youb

Following my last post re the upsetting situation we where in - Blue have now made it right. I was fortunate enough to have a sensible conversation with the complaints manager Rebecca Hefford, who listened to our experience and made it right. All I can say is that she is a credit to this company and perhaps there needs to be a review of how complaints are handled initially. Thank You once again Rebecca.

Ive been with blue motor finance 5years now the only issue i had was when covid hit and couldnt pay monthly bill in full,so i asked if i could pay just a littel less and they agreed but then put a black mark on my credit score..

I got a car on 2nd of September. On the way back from collection, the engine light lit up and I informed the dealer. After 7 days without reply from the dealer I informed Blue Motor. 8 weeks and countless calls to their complaints team later, vehicle confirmed as faulty and finally they collected the car from me on 10.11.2025. During this period they told me not to drive the car which is understandable. So I had to find another car finance with more APR. Also they expect me to pay my instalments for a faulty car that already been collected. What about customer expectations? Finally, I warned them about dealer that they will stall to pay my £6.700 refund. They didn't take action and it is happening right now. There is more to this story but long story short don't work with them if you don't have to.
After 5 years(with competent and properly trained staff) you should give them a chance.
Thank you for your time.

Had 2 cars both numerous problems, wanted me to pay ££££s for checks, engineer reports. Had gap cover, they cancelled it so I was £1400 out of pocket. No chancing me for it.

They are not fit dor purpose and useless

Very easy process and quick approval. Customer service was helpful and everything went smoothly. Happy with Blue Motor Finance.

The only company I would go to in future, total stress free no worry finance, I got messed about from a lot of other company's, had me waiting weeks before I found blue motor finance, all completed within an hour amazing thank you so much

I’m extremely disappointed with how Blue Motor Finance handled my complaint.
I financed a car through a dealer who strongly encouraged me to use Blue Motor Finance. Two years later, when I tried to sell it, I found out the vehicle had been stolen, recovered, and listed as salvage — something that was never disclosed when I bought it.
Had I known this, I would never have purchased the vehicle. The car’s value has dropped significantly, and I’ve been left with a car that’s difficult to sell and worth far less than I paid.
When I raised the issue, I even provided a link with official details and pictures confirming the stolen/salvage history. Despite this, Blue Motor Finance’s final response claimed their checks were fine and that the vehicle “met all requirements.”
It’s shocking that, even with clear evidence, they refused to accept responsibility. Their decision feels unfair, dismissive, and completely lacking in accountability. I’ve now taken the matter to the Financial Ombudsman Service for independent review.
Consumers deserve transparency and due diligence — something I did not receive from Blue Motor Finance.

Bought a car from a local garage financed by BMF, within a month it had serious issues, it went in for full engine repair etc and was off the road for 3 months which we still kept up with our payments. 10 months later breaks down again with the EXACT same warnings and issue, they sent their own engineer out to do a report, low & behold nothing to do with the original engine failure. Despite telling us it should have had a new engine in first time round. How on earth can it not be the same issue as the first time. This car is now stood on our drive sorn, this is going back to them we cannot afford 5k to get a new engine etc, it’s more than half of what the car is worth. Will never use them for finance again

I'm writing this to warn others about how Blue Motor Finance have handled my situation.

I purchased a Range Rover Evoque through Blue just 18 months ago, and since then the vehicle has suffered repeated mechanical failures - first a timing change replacement, and now a total gearbox failure. The car is now undriveable and parked on a public road in Croydon.

Blue's own "independent inspection "confirmed the vehicle is in "average cosmetic condition for the age and mileage" with no evidence of damage or neglect. Yet Blue have refused to accept responsibility or honor their own contract and the Consumer Credit Act 1974.

Despite my agreement (signed January 2024) clearly stating that I only need to have taken reasonable care of the car to exercise my legal right to voluntary termination, I was told that Blue have "changed their rules" as of April 2025 - meaning they now require me to repair the gearbox and pay for vehicle transport before I can exercise my legal right.

This is completely unlawful and inconsistent with my signed contract and UK consumer credit legislation. Blue Motor Finance never notified me of any such change, nor do they have the legal power to unilaterally alter an existing regulated agreement.

I will be escalating this matter to the CEO of Blue Motor Finance, the Financial Ombudsman Service, and will also be raising it to the Financial Conduct Authority as a breach of the Consumer Credit Act and the FCA Consumer Duty.

I am a working professional, a field sales manager, who has been left weeks without transport for my job, and I've face nothing but delay, confusion, and dismissal from their staff.

Blue Motor Finance's behavior shows a serious disregard for consumer protection law and fair treatment. Anyone considering finance with them should be extremely cautious and fully understanding their legal rights before signing anything.

I’ve had a terrible experience with Blue Motor Finance and would not recommend them to anyone. I bought a Seat Ibiza through them about a year and a half ago, and it has been nothing but problems since day one.

The car was in poor condition when it was delivered — the brake discs were worn, there was mould inside, and the reverse light wiring was corroded. The supplying garage ignored all my attempts to contact them during the 3-month warranty. When I turned to Blue Motor Finance for help, they refused to take any real responsibility.

Even though they are jointly liable under the Consumer Credit Act, they told me I would have to pay for a full inspection myself to prove the car was faulty. I’m a self-employed cleaner and single parent, and I rely on my car to earn a living and support my two children. Without it, I can’t work or make my finance payments.

I’ve had to contact Citizens Advice, Trading Standards, and now the Financial Ombudsman just to be heard. Blue Motor Finance have shown no compassion or fairness in resolving this. Extremely disappointing service.

Open a finance plan in February - nice and simple and last week dropped in a partial payment that in-line with interest rates and plan, has lowered my monthly considerably
This extra process couldn’t have been easier .. very efficient

AVOID! AVOID! AVOID!
This ‘finance company’ is absolutely shocking! I would advise anyone with functioning brain cells not to use these con artists!!
The customer service from this company is atrocious, after long waiting times you get through to your ‘case handler’ who barely knows anything about your case as each time you call you are diverted to a different person.
Said ‘case handler’ will not have any knowledge about your case, but will most certainly be able to tell you that your evidence does not suffice without even looking at your evidence. Then to add insult to injury they will tell you to send in information that you have already sent in multiple times, but due to the complete lack of regard for its customers the ‘case handler’ has not even bothered to go through evidence that you have sent in.
They will disregard ALL evidence that you send in to them, so much so that they will even disregard it from their very own Ivis mechanic sent to inspect your vehicle.
They will tell you that a fault that you became aware of a matter of weeks after purchasing your car was in fact your fault and was not there at point of sale, which is complete nonsense. Even after bringing your car back to the dealership to be ‘fixed’ and the exact same problem they supposedly fixed reoccurs Blue Motor Finance will still tell you it is your fault because ‘you have been driving the vehicle’.

They do not apply any logic to their ‘findings’ and regurgitate the same scripted responses no matter what evidence you supply time with.
Any evidence you supply they will try to discredit and argue that it does not support what your claims are as they are in bed with the dealerships that they offer finance for.
It is all a big con and the dodgy dealerships they work with are just as bad as they are.
They will refuse to honour your Consumer Rights, under The Consumer Rights Act and totally refuse to accept your rights as a consumer.
The car that I bought from Mondial Cars a dealership which you should also AVOID at all costs has broken down twice within the first few months and now is a non runner due to them tampering with the car to hide its faults.
This has been proven by Blue Motor Finance’s very own Ivis inspection done on my car, yet they refuse to help!!
The ‘case handlers’ sound like they have zero interest in your case, they repeat things as if they are reading from a script and no matter how much you stress to them the facts of your case they will practically ignore what you are saying and simply tell you they are going to close your claim.
Absolutely no point in being referred to a manger as they are as incompetent and disingenuous as the ‘case handlers’.
I have been pushed from pillar to post trying to get a resolution for a car that I’m paying for but can not drive, but this unscrupulous company does not care about that fact. All this company care about is sucking your money dry and doing everything in their power to obstruct you from getting a resolution when they are the ones that are supposed to be helping you.
There are so many negative reviews about this company and the dealership (Mondial Cars) that I purchased my car from, so it is definitely a pattern of behaviour with these companies. They are complete con artists and I have no idea how they are still operating. After speaking to the Financial Ombudsman it has become clear that they are definitely on their radar for their misconduct, so much so that a quick Google search will show that they are currently being investigated. I hope that it is only a matter of time before they are held accountable.
I have been put under so much stress, am losing money every month and have lost so much time having to write length emails to this finance company and spend long amounts of time finding out historical information about my car to support my case and all they can do is pretend to listen, disregard facts and tell you your claim is closed.
This company should not be allowed to be operating, they are complete scammers disguised as a ‘business’.

Next will ensue the generic AI generated response to my review, what a joke!

Terrible customer service. I’ve requested a settlement quote a million times and they continue to fob me off and won’t provide! Avoid!!