Blue Flame Energy Solutions Ltd Reviews 

Paid over and above due to the free annual service needed to keep guarantee valid
Had installation done and the team came the day after to check all was well
Found minor alteration needed so no problem work carried out quickly and to a good standard

Roll on a year booked service through website simple
Come the date waited in unit 12.00 as it was a morning slot but no engineer arrived

Tried calling to see what was happening
None of the lines were available
No email
Nothing
Seems I’ve been ripped off!!!
Paying for service they never intended honouring
Be Warned
Do Not Use
All sales and zero service
No contact at all

the worst company and i cannot even get in touch with their after sales service, one of the engineers said that they have gone bust be aware

Steer clear of these cowboys. AVOID LIKE THE PLAGUE

JUST TO CONFIRM THAT BLUE FLAME HAVE GONE OUT OF BUSINESS AFTER 17 YEARS. THE MANY NEGATIVE REVIEWS ABOUT NO CONTACT IS BECAUSE THEY HAVE CEASED TRADING.

I used this company last year to install boiler.I paid extra money for annual servicing.They agreed to do free annual servicing.Nobody came for servicing I rang them severely times but no answer.Don't recommend them.Better use some other company.U will regret if u use them

Had 3 units installed last year, 10 years free servicing and 3 years free servicing on my boiler was included. I sent several emails that have been ignored and made 5 calls a day that were not answered trying to book my boiler service. I have had to pay another company to service the boiler to keep my warranty valid.
As others have said once they have your money they disappear, the installation was a shambles, they used unqualified 3rd party installers who fitted electrical circuits with no qualifications . After threatening legal action a qualified electrician came out and was appalled at the work which was unsafe and reverse wired.
The condensate pump wasn't fitted and water went all over a bed, this was finally sorted after more threats of legal action.
So as they have ignored all requests to service and ignored my request to repay my costs I will start a Section 75 claim back (always pay with a credit card to get this protection then pay off card in full) They are in breach of contract and credit card company is jointly liable and will claw money back.
3 units x 10 years of servicing and 3 boiler services at current rates is £4000.

Don't believe a word they say! Brian, the sales rep promised us everything to get the sale, including first class installers, excellent customer service and 10yr guarantee on our air conditioning units. Installer booked for the day and didn't turn up until 1430. Apparently, it's a full day to fit. Unit failed after a couple of weeks; it's like getting blood out of a stone to get someone to come out. It then failed again. Again, took ages to just get them to look at someone coming out. It failed again (3rd time) and after 3 months, they still have not fixed it. 2 appointments no one turned up. The system is not 12 months old yet. They won't answer the phone. Neighbour had theirs fitted in April and its broke already!!
Dont buy from them

They have gone out of business
They took the last couple of months to just scam people and try to get as much money as they could without honouring anything.

After installing my boiler with a 10year warranty and free annual servicing they have become impossible to contact and it seems they are trying to wind the company down. I have had to book a service through Vaillant at a cost of £136 in order to maintain the warranty.

A complete sham and dishonest company ! I paid this company to install an aircon unit last spring. Tried to book service with a six months wait and none showed up! Terms of service guaranteed 3 years of servicing ! What a bunch of lies and dishonesty! And now we hear that they setup up a new company ! Probably drumming up custom again on a bunch lies and promises they are never going to deliver on! Shame on you blue flame !

We need to report them and their new setup to the BBC rogue traders !

They have started a new business. Search on companies house.
BRIT HEAT RENEWABLES LTD
Company number 16629071

Blue Flame installed my boiler in March 2025 and I arranged a service in March 2026. On the due date they called it off and I have been trying to contact them since without success. Very concerning as I have a already paid for a Sevice Agreement with them

Getting hold of them after installation is impossible and they cancel service calls on the day and won’t book them back in.

The installs are very poor and they won’t return emails or answer the phone.

They look to be insolvent but keep pushing social media adds and taking peoples money.

Please watch out, dodgy company.

The boiler was fitted and serviced onc.
I had a 12 year free service plan. Booked the next service and they cancelled on the day. Called to try and rebook and left messages, no reply.
I have since contacted the original Heating Surveyor who has told me they have gone bust. So much for 12 years free servicing!

Blue flame were great at installing my boiler over a year ago and the package included 5 years service. They have not turned up to complete the service ,do not answer emails or messages or phone calls. I do not recommend this company

I recently had AC units installed by this company, and unfortunately the experience has been extremely disappointing. The engineers were unprofessional and units they installed turned out to be faulty, and despite multiple attempts to contact them, they have not responded or taken any steps to fix the issue.It’s unacceptable to leave customers without support after installation, especially when the product is defective. I expected proper aftercare and basic professionalism, but received neither. I cannot recommend this company based on my experience.

Had a boiler installed with free servicing. Booked the service online (with a wait of circa 4 months). Had a reminder message the day before install. Waited all day and nobody turned up.

I have tried to contact Blue Flame multiple times but nobody answers.

My disappointment regarding the ongoing lack of response concerning the air conditioning units I purchased from your company approximately one year ago.

Despite numerous attempts to contact your business, I have been struggling to obtain any meaningful response from Tom, Nicky in the office, or Rob the engineer regarding the faults that require attention.

Unfortunately, telephone calls to the office are routinely ignored, and messages submitted through your website, text messages, and phone calls have gone unanswered. This lack of communication is extremely frustrating, particularly as I am simply seeking support for equipment supplied and installed by your company.

Had 2 air con units fitted last July, i have issues with one. no ones answers the phone or email. I suspect they have stopped trading.
Tried to claim on the 10 year homepro insurance that is in the quotation and its never been registered!!

Extremely disappointed with the level of service I’ve received. Or LACK of service to be honest. I submitted an air‑conditioner service request nine days ago, and not a single person has bothered to respond. The complete lack of communication shows an alarming level of incompetence and a total absence of professionalism.

It genuinely feels as though the moment the two‑year purchase period ended, so did any sense of after‑care or responsibility toward customers. There is no urgency, no accountability, and absolutely no customer service. For a company that sells high‑value products, this level of disregard is unacceptable.

If this is how existing customers are treated, it speaks volumes about the company’s priorities — and none of it is good.