Blurb Reviews 

891
TrustScore 2.5 uit 5

2,5

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Beoordeeld met 4 van de 5 sterren

Update: After a reprint everything is alright. Quality good as expected. Great customer support, quick reprint and shipping. Happy customer. Ridiculously poor quality of a soft cover photo bo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I have done Blurb Books in the past and mostly was impressed by their quality. However after many years pausing I tried a new book which turned out a disaster. The old software Booksmart I used and... Toon meer

Beoordeeld met 4 van de 5 sterren

I have used Blurb for photography books - the modern equivalent of albums - about 6 times. I find the software straightforward and am pleased with the finished article which matches the description gi... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered a lay flat photobook. First copy I received had pages duplicated. Blurb reprinted for me at no charge, but second copy had colour/printing errors in 2 images (banding, colour washed out, pixel... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cadeauwinkel

Informatie afkomstig van verschillende externe bronnen

Blurb is a creative publishing platform that allows anyone to design, publish, and share high-quality books, magazines, and ebooks. Blurb books can also be sold in the Blurb Bookstore, in the Apple iBook Store, on Amazon, and through other outlets via Ingram.


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

891 reviews

5 sterren
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3 sterren
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1 ster

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2,5

Alle reviews

(891)

3 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Standards maintained

I ordered two books. Both were of a high standard. They were printed perfectly and bound firmly. The delivery service was prompt -- books arrived before the date given. Communications from Blurb about my two orders were clear and accurate. All in all a quality service -- as always!

26 april 2022
Beoordeeld met 1 van de 5 sterren

I don’t recommend this S***t company

I don’t recommend this S***t company. Guys really be careful. I lost my costumer because this company they were not seriously with my order. I place the order with fast delivery. Sure, they not respect that. After I contact them they send my order but incomplete, for another part I need to wait another 3 weeks. I’m this case my costumer is gone. I’m so angry with this company and I don’t recommend it.

26 april 2022
Logo Blurb

Antwoord van Blurb

Hi Liviu,

I'm sorry to hear that your order arrived late. I was able to find your support request and see that your order was delivered 2 days after the estimated delivery date you saw during checkout. I can understand how inconvenient this must have been, and I'm really sorry about that. I see that our Customer Support team was able to offer the solution that you requested, and I really hope you can consider giving us another chance for a future project.

Best,
Blurb Team

Beoordeeld met 1 van de 5 sterren

I have made about 500 books with Blurb…

I have made about 500 books with Blurb , so clearly I think it is a good product.Unfortunately the albums often so astray these days and Blurb appears to be doing nothing to get their couriers into line.I am sick of complaining about it.

26 april 2022
Logo Blurb

Antwoord van Blurb

Hi Stephen,

I'm sorry to hear you were not happy with you recent Blurb purchases. I was able to locate your support ticket and I can see that you have received a replacement code. I hope you are happy with the resolution and I also hope that we can provide better product experience for you in the future.

If you have any further questions, please update your support request.

Best,

Blurb Team

Beoordeeld met 1 van de 5 sterren

Poor delivery…

The order took 2 weeks to deliver with contradictory progress reports by e mail. The product itself is of high quality but delivery poor

25 april 2022
Logo Blurb

Antwoord van Blurb

Hello,

I'm sorry to hear about the bad experience with the delivery of your order. The couriers are currently experiencing delays which is affecting some orders not to be delivered on the estimated date you were provided when placing your order. If you would like to discuss this further, please send a request to our Customer support team:

https://support.blurb.com/hc/en-us

Our team is there for you, ready to help as soon as we receive your support request.

Best,

Blurb Team

Beoordeeld met 1 van de 5 sterren

Book is great but

Book quality is great - delivery awful - spent over two weeks at the airport where the package was opened and damaged. The book arrived unwrapped and obviously read. Luckily the book was not damaged - just manhandled a little.
Not the usual excellent service from blurb.
Change the courier service (Fed Ex) please.

25 april 2022
Logo Blurb

Antwoord van Blurb

Hi Martin,

I'm sorry to hear about the bad experience with your book's delivery. This is something our Customer Support team can help with. Please click this link to reach Customer Support:

https://support.blurb.com/hc/en-us

Our team is there for you, ready to help as soon as we receive your support request.

Best,
Blurb Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service from Jacob

Although there was initially an issue with the book I received, customer service was excellent and took every step to rectify the problem. Jacob personally took charge and totally impressed me with how he sorted it out. I was 100% happy with the outcome and astonished that I was able to deal with an individual that genuinely excelled.

25 april 2022
Beoordeeld met 4 van de 5 sterren

Photo Albums

I have used Blurb for photography books - the modern equivalent of albums - about 6 times. I find the software straightforward and am pleased with the finished article which matches the description given. The final edit section is particularly helpful. Even when you think you've checked everything carefully it seems to find something amiss. I shall certainly use them again.

24 april 2022
Beoordeeld met 4 van de 5 sterren

I love Blurb and use it for my work and…

I love Blurb and use it for my work and am always recommending it. We are creating an A3 photo book over 200 pages and thought it time to get a proof book printed, the only complaint is the print seems to be quite dark. I am going back now to lighten many of the photographs. Also for some reason the pages which should be opposite each other are now back to back. I will have to take great care when we go to print the final copies. I don't think I can blame blurb, as maybe that was my fault?

23 april 2022
Beoordeeld met 5 van de 5 sterren

No complaints with Blurb, but

No complaints with Blurb, but I think they should use an alternative parcel service for delivery. The FedEx service has been appalling: deliveries split, two (so far) delivery dates missed for the same parcel, no time slot in the day, just 'before 18.00 hrs'. I would not risk Blurb again if I had a deadline to meet.

23 april 2022
Beoordeeld met 5 van de 5 sterren

Don’t push it

Don’t push it. It is bad enough being pestered by these ridiculous American concepts of ‘customer service’, without being asked repeatedly to say why the answer given is is the answer given.

22 april 2022

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