No communication once order was placed, had to call multiple times to check on delivery. after 2 weeks finally got a delivery day by calling up and the delivery didn't turn up. Called AGAIN and was ap... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Toon meer
I am a private buyer and was treated like royalty! They brought in a non stock sheet next day and that is impressive for a one sheet order. Shop floor guys were great loading up. I fell foul of the co... Toon meer
Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Contactgegevens
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Verenigd Koninkrijk
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very impressed!
Very impressed, 1st time using Bm Steel. Easy to order from the web site, delivery was spot on.
7 december 2025
good prices very helpful staff and…
good prices very helpful staff and generally good a experience for me
29 november 2025
Antwoord van BM Steel
Thank you for your feedback. We are very sorry to hear that some of your cladding arrived broken. That is certainly not the condition in which we intend for our products to arrive.
We take damage during transit seriously and will be immediately investigating this issue with our third-party carrier to prevent recurrence.
We also noticed that you haven't yet been in touch with our customer service team about this. They will be reaching out to you shortly to arrange a swift resolution.
We appreciate you bringing this to our attention.
11 days now still no delivery very poor…
has arrived now well packaged happy I have my order just a little slow
30 november 2025
Antwoord van BM Steel
We are truly sorry and disappointed to receive your 1-star review. Please accept our deepest apologies for the late delivery and for not meeting the standard of service you expect from us.
We understand how frustrating this must be, and we are currently investigating this incident thoroughly to understand exactly how our delivery process failed on this occasion. We are taking immediate steps to ensure this does not happen again.
We value your business and hope to have the opportunity to regain your trust.
BM steel means blooming marvellous.
The Web page made ordering my required steel beams very easy,communications were very good letting me know my order was being processed and also again when ready to pick up,on pick up was helped by a cheerful young man,all in all from start to Finnish was a great experience.
28 november 2025
Easy and Friendly to deal with
Easy and Friendly to deal with, good price, good product.
19 november 2025
Nice and easy company to deal with…
Easy ordering online and metal was ready for collection when they said.
Great communication throughout.
16 november 2025
Very efficient service
Very efficient service. Ordered 2 rsj at 1530hrs, and they were on my driveway by 1030hrs the next day. Very happy.
8 november 2025
Good Service
Charlie in Nottingham office very helpful - our dates for delivery changing and he's pleasantly reorganised as necessary!
7 november 2025
Poor Communication and Customer Care
Buying from this company was simple, competitive pricing and free delivery. Delivery and Communication is very poor, I was asked if I wanted delivery am or pm , I requested am and as early as possible because they informed me I’d require 3 men to assist with unloading. I rang the company first thing that morning to be informed my steel was on the lorry and out for delivery. At 1pm still no delivery and the company informed me the driver must be stuck in traffic. When the driver finally arrived,a very nice man, he informed me there was never a chance of my delivery arriving in the morning and the office had put it down for the next to the last delivery. I’ve had three men waiting when they’d finished the job they were doing. I’m sure the company could do much better in Communication instead of wasting other people’s time and money. Think it’s called customer care
29 oktober 2025
Antwoord van BM Steel
Thank you for your review. We are glad to hear you found our pricing competitive and the buying process simple.
However, we are sincerely sorry for the miscommunication and the significant distress and inconvenience this delivery caused you. It is clear we missed the mark on this occasion, and we regret that your time and resources were wasted.
We want to clarify our delivery process: as a multi-drop service, we do not generally offer guaranteed time slots. We create our route the night before to be as economic and fuel efficient as possible. While we can request an AM or PM slot to try and assist our customers, these are simply requests and are not guaranteed.
If you were assured a morning delivery by one of our team members and then let down, I can only apologise for the incorrect information you received. This is a serious lapse in our service, and we absolutely understand your frustration about having three men waiting. We are immediately reviewing our internal communication processes to ensure greater honesty and accuracy moving forward. We value your business and are committed to improving our customer service.
Easy process and helpful.
18 oktober 2025
Rude manager rob
8 september 2025
Review zonder uitnodiging
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