No communication once order was placed, had to call multiple times to check on delivery. after 2 weeks finally got a delivery day by calling up and the delivery didn't turn up. Called AGAIN and was ap... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Toon meer
I am a private buyer and was treated like royalty! They brought in a non stock sheet next day and that is impressive for a one sheet order. Shop floor guys were great loading up. I fell foul of the co... Toon meer
Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Contactgegevens
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Verenigd Koninkrijk
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Not a great experience
Not a great experience, ordered on the 05/092025 as they advertise fast lead times (my previous order was delivered within 4 days) no emails no communication so I rang them on the 10/09/2025 to be told will be delivered on the 17/09/2025 way to late for us to complete a very important order, then I was asked what was the latest I told them the 12/09/2025 rang me back to say they could do 12/09/2025 so had to cancel the order was told will take up to 5 days to receive my money back! Have order through a more reliable company order being delivered on the 12/092025 if I had not chased the order it would have taken 12 days to deliver a relatively small order, so if you are in a rush don’t use BM Steel not a customer friendly company
10 september 2025
Review zonder uitnodiging
Antwoord van BM Steel
Thank you for bringing this to our attention. We apologize that your experience with us was not a positive one. We understand your frustration, especially with a time-sensitive order.
Our website's advertised lead times are live to our processing depot and we do everything we can to meet them. We apologize if our communication around the delivery date was unclear and led to a misunderstanding. We never want to see a customer have to cancel a critical order, and we sincerely regret that our services didn't align with your project's timeline this time around.
Excellent
Excellent website; good price; efficient customer service and friendly loading assistance for self-collection. All round good experience.
1 augustus 2025
Nice and easy to order and delivered on…
Nice and easy to order and delivered on time, good price too.
23 juli 2025
Buying regularly use these guys!
Great easy to navigate web site, simple ordering, RSJ ready for pickup later the same day, collection simple, staff very helpful. All round good experience, if I was buying steel regularly I'd be using these guys!
23 juli 2025
Easy to order
Easy to order, good range of deck fixings. Very good service and delivery times.
20 juli 2025
Very helpful and the delivery was…
Very helpful and the delivery was exactly as i was told, brilliant, thanks
19 juli 2025
Good price
Good price. Excellent communication throughout the delivery process and the delivery driver was cheerful and helpful. (It was a sunny Friday afternoon though). Would definitely use this company again.
11 juli 2025
easy to place order on-line
easy to place order on-line, and delivery service very good. kept me informed at each stage up to delivery.
2 juli 2025
Tom at BM Steel really pulled out all the stops!!!
Tom at BM Steel really pulled out all the stops to deliver 10 300x300x15mm base-plates to me in Northampton, I work in the exhibition industry which is inherently very last minute and demanding, so for Tom to have these cut and delivered in such a short lead time really saved the day and for that I am extremely grateful and I am very impressed with the excellent service and positive experience I've have had and received working with BM Steel and Tom
27 juni 2025
Dlelivery ok but I tried buying next…
Dlelivery ok but I tried buying next week more stuff in office and selling women manage a lot problems with this so I’m cancelling my buying and leaving office
25 juni 2025
Great driver
22 juni 2025
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