BoConcept UK Reviews 604

I had an excellent experience purchasing several items from BoConcept, and I want to specifically highlight the outstanding service provided by Rita. From the very beginning, she was incredibly responsible, professional, and efficient. Rita responded promptly to all my inquiries and always provided effective solutions to any issues or questions I had.
Beyond her professionalism, she was a pleasure to work with, making the whole process smooth and stress-free. Her dedication and commitment to customer satisfaction truly set her apart. I highly recommend BoConcept and especially Rita for anyone looking for great service and quality products!

Excellent experience. Incredible design service. Alana from the Aberdeen store is amazing at what she does! She goes above and beyond with her time and talent to help you select the perfect items for your space. Made my move way less stressful. Couldn't recommend her enough!! So happy with my furniture, products are beautiful.

Fantastic customer support. From coming to the house to check the space and advise on options, keeping us informed with the order etc etc, I cannot thank Kateryna and team enough

Amazing customer support and service following a minor issue upon delivery of a new sofa. From beginning to end Bo Concept have been amazing to deal with from the initial home visit and design service through to delivery and follow-up. wouldn't hesitate to buy from Bo Concept again.

Been tricked to buy several boconcept product, couch, bookshelf and table. All products do within a short period of use blemish and start failing. The material seems cheap and furniture is badly designed with several constructional faults. Stay away!!!

We are really happy with the service, support of the BoConcept team and the beautiful furniture.

First class service! Thry arranged for adjustments to our order of two sofas.  The work was carried out quickly and efficiently, the sofas were absolutely beautiful on arrival - we are delighted!

Well Well Well there is no surprise that the last three reviews give only 1 Star. You will note that the response to our original complaint promised Customer Services would be in touch to rectify the problem. They eventually did and it came as no surprise that the damaged item supplied to us just happened to be the last in stock - with the item now discontinued and there being no replacement option we are expected to live with a damaged glass table with no offer of compensation. Clearly they despatched a damaged item in the hope we wouldn't notice.

Despite 3 attempts at matching the colour of 2 front facing doors to the Lugano, BoConcept has not been able to do so. Excessive disclaimers regarding colour differences in the veneer should have been a warning to me but I just assumed that when a piece of furniture is assembled, care would be given to make sure that the panels would come from the same batch or at least match in colour! I am complaining not about the fact they tried to rectify the problem 3 times - that is simply reasonable for such an expensive piece of furniture - but the fact that they didn't manage to do such a simple thing (the last time they sent a replacement for both doors which were neither a match to the existing doors nor to each other!!!). What I am most upset about though is that the company just washed its hands off it and has not offered a solution other than to redeliver the last set of (non-matching) doors. Terrible customer care, you should aim to solve the problem, not leave it at having made the same mistake 4 times. Train your staff how to put a piece of furniture together properly rather than collecting random panels and sticking them in a box. For anyone considering buying a piece of wooden furniture that requires assembly, take heed, you may not get the quality you pay for - UPDATE: since the token comment from BoConcept on my initial review (see below), I emailed them TWICE to the address provided and guess what… no further communication from them. Stay clear of this company!!!
UPDATE 2 - pay 50% more for the same mistake? Hmmmm, let me think about that….

Very poor customer service and poor quality products. Purchased a chair from them which was hardly used and then started falling apart with parts of the foam of the chair falling from it. Complained to them and would have expected any reputable company to fix or replace the chair. The below is the reply I received from them. Do not buy anything from this company.

I have recieved the report back from the technician who assessed your recliner chair.

As your model of Lucca wing recliner is no longer in our current range we have been advised by our quality control department that we do not have any spare parts available.

Unfortunately on this occasion we will be unable to assist you any further.

Should you wish to look at purchasing an alternative chair please do let me know and I will look into a discount towards your purchase.


In the meantime if you need help with anything else please do let me know.


Med venlig hilsen / Best regards
Tracey
Concept Living Ltd
Customer Service: 02085914483
Distribution / Bookings: 02085914655

Wir haben am 05.06.2020 den Sessel Athena mit dem Hocker Athena mit hellgrauem Lux Felt-Stoff gekauft.
Das Design gefiel uns sehr gut und der Stoff wurde uns als sehr strapazierfähig empfohlen. Nach zweimaligem Umtausch, wegen offensichtlicher Mängel, bekamen wir am 01.03.2022 unsere jetzige Version.
Trotz allem sind wir bei BoConcept Bochum immer zuvorkommend und freundlich bedient worden.
Der Sessel wird täglich genutzt, aber niemals mit Jeans, da haben wir schon einmal eine schlechte Erfahrung gemacht. Jetzt sehen der Sessel und der Hocker aus, als ob sie 10 Jahre alt wären, der Stoff ist an vielen Stellen verschlissen, die Verstellmechanik ist ausgeschlagen und macht störende Geräusche.
Unser Fazit: Design super, Qualität lässt zu wünschen übrig.

This company provides the worst customer service and has zero attitude to do the right thing after miserably failed to deliver the furniture in a good shape. You pay for a wannabe luxurious company with zero customer service. Avoid!

I would like to update on my earlier review , which was written with some frustration at the difficulty of contacting the company
Their response gave a different route to communication and thankfully resulted in the issue of the fire label required to enable me to donate my sofa.
I would happily give them five stars for their furniture which has been excellent and their eventual response , but feel I must mark down a little as I had a poor response to my problem from one store and none at all from another , and the website only directs you to send queries to stores.

Excellent, stylish company with great customer service. I’ve shopped here many times over the years, in stores all over the country, and the staff are always very friendly and helpful, without being pushy. The quality and designs are always excellent.

We purchased a sofa from John Taylor at the Westfield branch. He suggested a bespoke configuration (using one of the modular sofas) which fit really well in our living room. He also recommended a rug whose color combines very well with the sofa. The final setup looks beautiful and we're very happy. The service team was also great and helpful. The assembly was quick and the team friendly and on time.

I’d really appreciate the service, from our visit Ancoats shop visit to the delivery.
David was very helpful when we chose our sofa and chair.
Delivery was on time, good packaging, they guys were professional. One leg was missing, immediately I’ve got an email, a very nice guy from warehouse came to fix that temporary until the correct one delivered from Denmark. All was communicated with me.
Very happy with them and will definitely use Beconcept again.

Boconcept's specialties comes from both product design and the services presented by its professional employees to its customers. When I scanned BoConcept at the first online, I got a friendly call from Mrs. Besime Adaslik. She was fond of welcoming me to simplify my buying interest at BoConcept. She has a friendly tone and determined customer service passion.

Sofa took two months to arrive. When arrived there were missing parts. Now I'm told I need to wait 7 more weeks for the part and being quite rude about it as if that is what I should expect.

Promises that furniture will be deivered in time but did not happen.. promises are made to be broken after purchase

We are repeat customers of BoConcept in 2 different countries, having bought many pieces for our living room, reception room and bedroom. We are attracted to the quality and design of BoConcept furniture. The service we have received has been exceptional, particularly from Nathalie Dalgaard at the Finchley Road store, who has been extremely helpful in the selection and design of all our pieces. The BoConcept installers are also excellent, taking care of the delivery, unpacking, assembly and installation of the furniture. Aftersales care has also been exemplary. We highly recommend BoConcept furniture and their service.