Boiler Sure Reviews 550

Very good company to deal with, did not have to wait long on getting the job done. Got a new combi boiler and new radiators and the engineer was excellent, great chat and immaculate in his work and eye for detail. Cleared everything away and have been delighted with the improved system. The joy of having radiators that are straight knows no bounds, whoever put the last system in needs their eyes checked!

Just had a new boiler fitted by Boiler Sure and the service has been excellent from start to finish. Had one minor snagging issue which was resolved a few days later. I have no issues fully recommending this company. Thanks Phil

The engineer was a very competent young man

All went according to plan, engineer came when I was told he would. I would have liked a reminder nearer to the arrival date as the appointment was made weeks ago, nevertheless all went well . Just awaiting a copy of the service document.

Appointment to service boiler was done efficiently. Boiler engineer was punctual and polite. Boiler was serviced and heating is working great 👍
Would recommend Boiler Sure as it's worth maintaining the boiler
Thank you for your service 😊

Engineer turned up on time and did the repair quickly. He was very friendly

Another successful annual boiler service from boiler sure. Engineer called 10 minutes before arrival to say he was on his way. Boiler serviced a couple of radiators bled. No fuss no mess. All done till next year. Very happy with service, value for money.

I can’t recommend Boiler Sure enough, excellent service, very helpful and the engineer was very friendly. I will always recommend and use Boiler Sure. 10/10

Very helpful and professional arrived on time done a great job

Quick and friendly response. New part ordered and fitted within 24 hours.
Great service !

I reported a non emergency issue with my boiler and got an appointment within a couple of days with a 4 hour time slot.
The engineer had to order a spare part and it was fitted within 4 working days. A good reliable and efficient service, all covered by my service plan.

My boiler was installed in February 2025 as a like-for-like replacement and the installation itself was completed in one day. Unfortunately, the problems started immediately afterwards.

The copper pipework beneath the boiler was left dangerously dangling, and the boiler itself was leaking from the outset. This resulted in five return visits to my property before the leak was finally addressed.

The leak caused damage to my kitchen, and the workmanship around the installation was poor — my kitchen cabinets were damaged, with screws pulled straight through the side panel, leaving visible damage that should never have happened during a straightforward boiler replacement.

Communication throughout the process was dreadful, and it has taken 12 months to reach any form of resolution, which has been frustrating and disappointing.

To add to that, the first annual service carried out today by Boiler-sure was also disappointing, this service was performed late as my appointment was cancelled TWICE. the engineer refused to clean the boiler filter, which I would expect to be part of a proper service.

Overall, this has been a very poor experience and far below the standard I expected as they are priced as a premium service.

Just recently joined Boiler Sure and
Well impressed with there Customer Service. Found them to be very helpful and obliging with getting me set up and organising my first Boiler service so it coincided with my previous services .
I have had my first Gas Boiler service organised for today and everything was spot on with communication, Date, time and Polite and Friendly Engineer .

We had 2 leaking radiator valves just before we left for holiday. A quick call to Boiler Sure and they came out that morning to do an emergency temporary repair. Full repair with new valves completed this week. Prompt and courteous service from Boiler Sure under our boiler cover plan

Showed up earlier than i expected young lad Jack was amazing very helpful and explained and showed me how to work my thermostat Jack is a credit to your company also very friendly 👍 i would recommend the company and 5 stars 🌟 from me today

Arrived on time carried out the task required quickly and neatly.

Very Speedy response to my initial phone Call Boiler Leak secured and New part Fitted the Next Morning to get the Boiler up and running.

Excellent service and communication highly recommend Boiler Sure

Arrived on time,kept me informed every step of the way,office staff and engineers most helpful and pleasant cheers

Good to have someone you can contact on telephone to discuss any points you may wish to.

Had new boiler fitted and ongoing maintenance contract. would certainly use again should the need arise.