Surecover Group Ltd Reviews 975

From my previous post you will have seen the problems getting them to replace my fridge LED light fitting. I was told an engineer was booked for Wednesday morning. No surprise no one came . Even worse no phone call or email to apologise and to give me a new date,

I had exceptional service from Michael Watson who helped me with my washing machine query.

I can’t put zero stars but they have been ringing me above it 3 times a day for the last 3 -4 weeks, I always block the number and ring it back then press 1 to request no more calls. They are driving me insane

Nothing but NONE stop marketing calls. It’s like they love harassing people. I don’t even know how they got my number! I’m not interested. Thank god you can change the settings for unknown numbers. I’ve lost count how many times a day every day they try getting through. You would think they would get the hint. But no this just gives them more opportunity to call and harass

I spoke with David who was most helpful he sorted my issue with my machine and has arranged for me to have a call 24-48 hrs amazing very cheerful man

Part 2
Left a review a few days ago didn’t think it would have any effect.
However after 2 months of not hearing from anyone from Sure Cover, I got 2 calls in 2 days. Romeo & Amanda
Amanda saying she thought she’d call after reading my review. Romeo & Amanda on separate calls, both claiming my policy was out of date?!
I kindly pointed out if my policy was out of date, I wouldn’t have called in the first place. Then also the 3 colleagues I did manage to speak too, I’m sure they would have said the policy was out of date?!!!
Honestly, literally trying to fool me….
So Amanda asked me to send a picture of my policy clearly showing the policy is in date. I did this within 20 minutes and guess what. HAVEN'T HEARD BACK SINCE!!
Will keep you updated in the com outfit that is Sure Cover

My experience with assistant Dwight Green was very good very helpful and professional and put my doubts about my recent problems with your company so thank you for my successful outcome. Brilliant

A1 service completely helped out on all the cover needed. 10 out of 10

Spam calling, when I pick up the phone it goes dead. I call the number back and get there are no staff available. I've pressed 1 to not get anymore calls but I am still getting at least 3 calls per day. STOP fecking ringing me, I don't want your service . . .

Couldn’t recommend enough, great service

Amazing service

Jason was a massive help with all my issues and helped resolve them quickly and effectively.

Reporting to FCA and trading standards.
Deliberately targeting vulnerable people over the phone.

My grandmother who has dementia has been paying £200-£400 per month for appliance cover for the vet a year. It only came to light recently.

Will be reporting to anyone and everyone. Absolutely scandalous.

Update. Over £1000 taken in march. Reported to consumer protection and will report to the police

SPAMMING/COLD CALLING.
Telling me I have spoken to them before. I HAVEN'T.
Very rude and intrusive. Then argued with me when I politely told them I hadn't spoken to them and I was not interested.
How ironic, you are rude to me but tell me I am rude when I call you out!
I can easily deal with people like you but others may not be able to. You have been reported to the ICO.

Spam calling me multiple times a day.

I had a repair to my washing machine arrived in time bracket I was given , was very friendly an polite great service

Simple service, customer service was great when renewing my policy. Can’t fault

Very good customer service very polite young man

The company is a SCAM company
They took my money in April 2025 over the phone of £198 for three years cover for washing machine so not due until 2028 .
I notice this month they have taken £396 from my bank account ,
I spent 1 hour 20 mins on hold and when I spoke to them they said they would get accounts to refund me ,
NO REFUND and now ignoring all emails which I’ve sent at least 20 emails and all ignored.
When I eventually get through on phone they end my call ,
I offered them the direction to give the money back that was unlawfully taken out my account but they won’t ,
It’s now been forwarded to the fraud department ,
This not a policy renewal but theft from my account and they shouldn’t have even kept my card details, I strongly advice avoiding this company like the plague

Very quick resolution when phoning , excellent customer service