Booking.com Reviews 

@bookingcom agreed in writing that I deserve a full refund for my booking, but after the property refused, they closed my case and offered only a fraction in travel Credit. Disappointing customer service for a Genius member. #BookingCom #CustomerService #Travel

Er blevet opkrævet for rengøring 2 gange og har prøvet at kontakte kundeservice uden at de kan hjælpe. Umulige at kommunikere med. Utrolig dårlig service.

zunehmend unseriös: nach einer Buchung bei booking.com wurde ich per Whatsapp angeschrieben, dass eine weitere Kreditkartenzahlung fällig sei. Nach Kontaktaufnahme mit dem Hotel stellte sich heraus, dass diese Anfrage nicht mit dem Hotel zu tun hatte. Aufgrund der Tatsache, dass mein Name als auch die Buchungsdaten übereinstimmten, liegt dir Vermutung nahe, dass es bei Booking.com ein Datenleck gab.

ich gehe inzwischen vermehrt dazu über, bei Hotels dirket oder bei anderen Plattformen zu buchen

Tenía reserva en toronto centro, la estanca anula la pernocta. (No se la razon). Les pido nuevo alojamiento y me sugieren a una distancia de 20km, con peor calificación y peores características. Y que si tengo un amor gasto verán si me lo abonan en el monrdero.
Eso sin decir que es muy difícil contactar y te marean. T solo mencionar que era genius top.
Compraba todos mis viajes, avion, coches y hoteles.
QUE NO TENGAS UN PROBLEMA
No resuelven nada.

Det beskrevne hotel værelse passede slet ikke med virkeligheden , ingen parkering , ingen climate , sindssygt støj fra 0600 til 1800 bore hammere hvor håndværkerne gik med høreværn , 30;graders varme så man kan vælge dø af varme eller støj , der burde ha været høreværn el isbad med i aftalen

Umiddelbart har vi kun haft gode oplevelser. Har både booket fly og hotel igennem dem flere gange uden problemer. Mit største kritikpunkt er nok at i de reviews man laver, poster de kun de positive ting man har haft at sige om et overnatningssted, så ens kritik står ufuldstændig.

If I could give no stars I would
So made a booming last week non refundable that was fine on the site it said breakfast. -€29 that can be paid at the hotel - great I thought as I was on a budget. Messaged the hotel to say add that on for me - she said no such a deal I forwarded her the information from booking.com- that is incorrect she said. Did live chat with booking.com they confirmed the price was indeed the €29 it was one adult and one child- in case I forgot to mention. Rang booking.comment said they would email the hotel. Lo and behold arrived at the hotel- they had no idea and no contact from booking .com they said it was £25 per person per morning- they were so rude. I showed all the messages form booking.com and got nowhere. I spend over an hour in the phone with booking.com who came back saying the child would be half the £25 - like what ????? Such incompetence horrific to deal with and all Lies on the site

We booked flights to Jersey with a flight time of 11.25. Arrived at airport 10.15 only to find time had changed to 7.35am. Had to return home and rebook direct with airline for following day. Extra expense and a days holiday lost, plus worries of about return flights being cancelled. Now trying to get refund.

Ich habe eine "Attraktion" auf dem System von BOOKING.com gebucht und bestätigt bekommen.
Deshalb ist BOOKING.com auch für Reklamationen zuständig.

Was ist passiert?
Die von Booking.com für die Abwicklung der "Attraktion" beauftragte Firma versendet falsche Codes mit den Tickets, die am Schloss in Apeldoorn nicht gelesen werden konnten.

Statt der Reklamation nachzugehen, verhindert Booking.com mit allen Mitteln die Entgegennahme der Reklamation: Alle Versuche mit BOOKING.com diesbezüglich in Kontakt zu treten sind gescheitert - falsche Links zu einer angeblich zuständigen Stelle werden stattdessen versendet.
Mit diesen unglaublichen Tricks versucht sich Booking.com ihrer Verantwortung zu entziehen und lässt langjährige Kunden einfach im Stich.
Sie müssten eigentlich froh und dankbar sein, daß die von Booking.com beauftragte Firma mit falschen Codes arbeitet und im Namen und Auftrag von BOOKING.com unseriös arbeitet.

Brug aldrig booking.com. De har lige afbestilt vores booking og nu står vi tilbage med flybilletter vi ikke kan bruge og derudover kan man ikke kontakte dem. Havde jeg kunnet give minus 5 stjerner var det gjort.

As a host Booking.com are a nightmare to deal with and offer the worst customer service. They have actually just hung up on me and we will now only do business with Airbnb who are far more professional.

Ich habe kein Zugriff mehr auf mein respektive meine Daten. Meine Arbeits-e-mail / Handy Nummer hat sich geändert. Aufgrund dessen verweigert mir booking, trotz mehrfachen Nachweis, dass es sich um mein Account handelt, den Zugriff auf mein Konto.
Dort sind meine persönlichen Daten und Zahlungsmittel hinterlegt.
Die Kommunikation mit Booking.com läuft jetzt schon seit Monaten und ich habe das Gefühl, dass dort das Problem immer noch nicht verstanden worden ist. Ich habe ein Verfahren bei der landesdatenschutzbehörde eingeleitet, nur das hilft mir in der jetzigen Situation auch nicht weiter Also überlegt es euch gut

I have a booking with them which is non refundable. However I have asked for a full refund as there is no garden and I have 2 dogs I must off accidently booked by mistake and I have given them 5 months notice to relet the place. After several attempts to ask them for refund and being declined I asked for a compromise but they are just ignoring my emails and I’m stuck with a holiday I don’t want due to my dogs needing a garden and £1632 out of pocket !

I needed to ask for a refund and got so frustrated with how long they took to respond to e mails, having to call a complaints line and only being able to speak to a robot. ..eventually however, i was able to speak to a human being who promptly resolved the issue so perseverance paid!

Horrible lo más malo q e recibido nunca
Te mandan a sitios horribles.uno fumaban porros n l terraza y no dejaban fumar n l balcón
IVA Jo a fumar tabaco con los porteros???
Solo me lleve un sitio bonito
En mana mana está en Tossa de Mar
Es fantástico y barato
Porque pq hay estancia máxima
Y la generalitat l Dio un premio
El propietario es exelente OS lo recomiendo

En meget dårlig oplevelse. Kommer aldrig til at benytte dette firma igen. Jeg kommer fra Midtjylland. Skulle til møde i Glostrup,over to dage. Brokker,og betaler lejlighed igennem Booking.com. da vi ankommer til adressen. Et netto område. Der var intet. Vi prøver at ringe til udlejer flere gange. Får fat en en udifineret telefonsvarer. Booking.com kan man ikke få fat i. Så bliver man sgu lidt nervøs. Ringer til Banken, får at vide at de ikke kan trække pengene tilbage, men råder os til at spærre kortet. Finder så et Nr til booking.com i London. Kommer igennem til dem. Får en rigtig hjælpsom mand i telefonen. Han beklager vores oplevelse. Og vil hjælpe. De har en politik om at hvis de ikke kan få fat i udlejer inden for 30 min. Så vil de finde et andet sted til os. Og hvis der er prisforskel,vil de dække den. Så langt så godt. Efter 45 min. Har vi intet hørt, ringer så tilbage til London. Får en dame i røret. Som fortæller at de heller ikke kunne få fat i udlejer. Jeg spørger som om de har fundet noget andet. Hun svare ,at det er op til os selv at finde ud af det. Hvis det så skulle blive dyrere, kunne vi sende regningen til dem, og at de så vil dække 196,00 Kr. ???. Hvem har så lyst til at prøve denne mølle igen,,,,. Efter at vente i en Bil i 3,5 Timer. Et lukket Dankort ( 250 Kr) og alt det bøvl det nu giver. Vi valgte at køre til et rigtig Hotel. Blev taget godt imod. Det skulle vi have gjort fra start. Nu må vi så se om vi får vores penge retur. Så mit råd til jer,,,,, Hold jer væk fra dem.

Guest complaining there was no window in the room, despite we do not have rooms without windows.
All rooms have big windows, even the bathroom.
Asking booking.com to remove the review, but they refused.
So it's allowed to lie for the guests and give bad rating, which drops my average rating drastically.
Shitty company!

Bis jetzt nie Probleme gehabt, alles klasse.

I will never book a car with booking again. The subcontracted car rental was just CLOSED!! Support from booking was not able to provide a car within a reasonable time. After half an hour on the phone, they just hang up on me. Never ever again.

I have used booking.com regularly but recently in their flights section when completing booking a flight, it seems there is some sort of illegal practice. I was booing a flight for my family, a of four. I am given a total, which I agree to. I enter all relevant details names etc and press next. I then put in my card details and confirm again. It then tells me the price is now more. So I agree to the higher price which it then gives me confirmation on screen of this, but shortly after this it states that they are sorry they could not book our flights.I then receive 2 emails stating that the original booking at the lower price has been cancelled and I should receive a refund. The other email states that the booking at the higher price has also been cancelled and I will be refunded. My credit card states only the original price is being refunded and the other higher price is pending. I try to contact booking.com but they say we should try again but we have explained we tried over several days, then they say the fault is with the airline. My credit card now has doubled with the amount of transactions.
My wife has tried booking this flight several times on different days on a pc and tablet, and this has happened to her, so this is not a fault on our end. Why do they advertise and confirm cheaper prices then deliberately cancel the booking but take the transaction and later refund and then do so the same immediately also for the higher cost and cancel. We are at this moment waiting for a refund for the higher 2nd booking.