Bókun, a Tripadvisor company Reviews 288

Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason.

We lost so much time, money, and effort that it ended up being better to literally build our own reservation system.

My experience with this platform has been frustrating. The interface is not particularly intuitive, and I encountered several recurring errors that complicated routine tasks.

Customer support response times were slow, and the assistance provided often consisted of generic help-center information rather than effective troubleshooting for the specific issues raised. As a result, resolving problems required significant additional time and effort on my side.

From my perspective as a European business user, certain processes and workflows did not feel well aligned with local operational requirements, which added further complexity.

Based on my experience, I would not recommend this platform.

Estoy verdaderamente agradecida con el trato y la ayuda que recibí en Bókun, especialmente a Zakariya Mubeen K, que me ayudo en pocos minutos a resolver un problema que tenía con mis tarifas después de muchos días, él hizo un trabajo magnifico y muy eficaz, y amable, gracias.

Mohammad Ayan, was Top!! Very Knowledgable, Very Smart; He deserves a pay raise, bro helped me with all issues I had and regained my confidence with bokun!!

Well done!

I opened a support case on October 23, first days they were replying saying they are investigating and blabla, but since november 6 they dont reply anyomore. Even if I was emailing them about some update..they decided to ignore me. Support case 00311958

Bokun and basically every Viator company really makes the effort to disappoint you every chance they get.

My first experience of using Bokun is to accidentally make a double booking in the system, ask customer service how to delete it while making sure there's no auto email sent to the customer. The advice they gave me of course ended up sending an auto email to the customer saying the tour was cancelled.

This wasn't even booked through Bokun, it's a booking I manually imported so I have no idea why Bokun would decide it has any kind of authority to send auto cancellation emails in this case. 600+ euro booking at risk immediately, one that would have paid for Bokun for the entire year.

When I then reach out to customer service again to understand why they gave me such bad advice, they try to wash their hands from their mistake and tell me to reach out to customer service whenever I need help, as if I'm now meant to trust any advice they give me.

I then sign up to join a demo session to learn about the basics of using Bokun, I join at the right time and of course no one from the Bokun team decides to join.

I was looking forward to using Bokun but my experience so far has just been shocking. It's a shame that I have to use this because of how prominent it is in my city.

THE Worst experience and platform you can imagine , awful and useless customer support , if you have an ability to work with another system- DO!

I had the pleasure of talking with Mohammad Ayan during the creation of my Bókun platform. I can’t recommend him enough. He helped me with many aspects of the setup and configuration, always with great professionalism, patience and deep knowledge of the system. Thanks to his support, I was able to get everything running smoothly and efficiently. If you’re looking for someone reliable, knowledgeable, and genuinely helpful, Ayan is the person you need. Thank you again Ayan!

We have been with Bokun for around 6 months now. On paper, the system looks great. The problem is that it doesn't work as it should.

The first issue was when we were 'guaranteed' that the system could do the resource management that we needed. Weeks later we were told that it could not.

Then, for 6 months we have encountered multiple issues, and the main problem is that the technical support team is totally and utterly incompetent. We have contacted them on dozens (!) of occasions, and on most occasions it is like talking to a 5-year old who actually doesn't know how to use a computer. How these people are working in tech support is beyond baffling.

They always manage to misunderstand the issue, and always manage to find a 'solution' which either does nothing or doesn't address then issue. On one occasion, the brilliance of the technical support team actually managed to block us off completely on Viator during the height of the Christmas season, so we lost a ton of money.

Absolutely useless company, useless support team, bad product.

This has got to be the most user unfriendly travel bookings management interface I have ever encountered.
I run an online based tour operator start up in Nairobi, Kenya and I have been using hospitality systems for 17 years. The niggles, ambiguity and technical jargon on this site is depressing.

I now understand why trip advisor has been left behind as other OTAs snap up the market. I will not be using this platform

Great service, follow ups and information provided. I felt like Bokun wanted me to be part of their team as opposed to just wanting to make a sale. Every question I had was answered quickly and efficiently. The system works great and is easy to navigate and if I need any help I reach out to Will who is the gentleman who’s helped me from start to finish. I highly recommend them.

The biggest issue I continue to have is double bookings. I’ve contacted customer service regarding this over six times and was told that it was fixed and should not happen again. After being on chat with them for 30 minutes yesterday, guess what happened today: another double booking! I’m so frustrated. This ruins my guests experience and makes me look bad as a company. Highly disappointed.

Based on my experience, Bokun is one of the best booking engine.

I can’t recommend Will Bird highly enough! He’s done an absolutely fantastic job for me, completely revamping my online presence to help me promote my business. Thanks to his efforts, it now looks amazing and is perfectly set up to drive new bookings through Bokun, which is very helpful for managing my bookings. His skill, dedication, and proactive approach made the whole process a breeze. If you’re looking for someone to elevate your online presence, Will’s the guy—he’s been a game-changer for my business!

The professional services and incredible products the system give we supplier to be sold to millions of customers worldwide.

They are great to work with!