boltfood.com Reviews 

Horrible experience with Bolt! Despite the restaurant being a 5-minute walk away, the courier was 15 minutes late and refused to bring my food to the door, making me walk down from the 4th floor. After waiting outside for 5 minutes with no delivery, I went back up, only to have the courier waiting at the wrong apartment. Customer support was unhelpful, connecting me to a useless AI before finally routing me to a human agent who told me to wait and then closed the chat. Avoid Bolt and choose Wolt instead!

Lamentável todo o processo, desde a entrega ao apoio técnico.
Começo por informar que foi um verdadeiro pesadelo o último (sim, último e para sempre) pedido nesta plataforma e, tenho de recuar a 14 de maio quando do um pedido que, segundo indicação da plataforma podia demorar entre 10 a 20 minutos
Passaram os 30 minutos e nenhuma informação sobre o pedido. Aos 40 minutos, começo a ver o estafeta já com o meu pedido mas por paragens a, cerca de, 1km do meu local. Nessa altura contacto o suporte técnico com a questão da demora e, sobretudo, com a questão de o motorista andar já longe de mim para efetuar uma entrega. Neste suporte nada fizeram senão enviar mensagens automáticas a informar que estavam a verificar toda a situação. Fui fazendo prints e enviando para a conversa com o suporte. Sempre no mesmo sentido, a verificar. Ao fim de 1 hora e SMS a entrega, liguei para o motorista. O qual não percebia nada do que lhe dizia, ou seja, percebi depois não falava português e pareceu-me que não percebia nada também. Eu disse, na aplicação que nesta altura já não queria a comida pois estaria fria e sabe-se lá como andava pós já tinha percorrido kms pela cidade de Coimbra. 1h:10m toca à campainha o estafeta, com o pedido, deixei subir e eis qual não é o meu espanto, os sacos de embalamento todos violados "Burger King". Respondo imediatamente que não queria aquilo e que levasse de volta, o estafeta sem falar quase nada disse que não que a compra estava feita e que a culpa era da Bolt. Tirei fotos e enviei para o suporte e, imediatamente, deitei tudo no lixo. O quanto me custou pois há demasiada gente a passar fome e eu a deitar comida fora. Após 40 minutos no suporte fizeram um reembolso de 1,50€. E que fariam o restante num prazo máximo de 14 dias, percebi eu. Nada até agora e já nem respondem no suporte. Hoje mesmo tentei contactar e estou há mais de 1 hora à espera que alguém me diga algo. Em português nada e pedi em inglês que seria mais breve e... Nada.

Dear Bolt Food Support Team,

I am writing to formally file a complaint regarding the handling of my recent issue by your customer support team.

On 6 May, I placed an order via Bolt Food in Limassol, Cyprus. After encountering a problem with this order, I submitted a complaint the following day, on 7 May. Initially, I was informed that compensation would be provided, although the amount was never specified. When I followed up for clarification, I was suddenly told that compensation was no longer possible due to the time that had passed—despite my complaint being submitted just one day after the order. I reviewed your terms and conditions and found no reference to such a time limit.

To make matters worse, the support team began offering conflicting reasons for refusing compensation, without ever clearly explaining why I was no longer eligible. Even more concerning is that the support team showed no real intention of resolving my issue and has since stopped responding entirely. This dismissive attitude toward a loyal customer is unacceptable and deeply frustrating.

Over the past month alone, I placed 35 orders and paid for a Bolt+ subscription. Despite this loyalty, I was treated with indifference and ultimately ignored. I am deeply convinced that any company committed to providing customer service cannot and should not operate in this manner.

I have kept a record of our entire correspondence and now expect this case to be reviewed by your central support team. Please provide a clear and justified explanation of your position, along with a reconsideration of the compensation that was initially offered.

I look forward to your prompt and professional response.

Sincerely,
Denis Dmitriev

Just deleted my bolt app. I got wrong item delivered from MC, i was not able to upload pictures as they had issues with their app. I just asked to refund the burger and service fee. Answer was you have to upload picture. Communication lasted almost 1h for 5eur!!! You joking what kind of service is this. And i was plus member… like whaaat. Never again!

Somebody must have gotten a hold of my credit card details and used it to order on bolt food. I immediatly saw this and reported it to bolt food within a minute of the charge happening.

bolt support refused to help and delayed me in chat and did not stop the order.

So in essence bolt was able to stop the theft but decided to instead help the criminals actively.

It is even more damming that this specific card had only been used at bolt for an extended time period.

So i have to assume that bolt was in on the theft.

Péssima aplicação não comprem pois irão se arrepender!
Fiz um pedido no BK Belém às 23:00, apareceu que o estafeta estava a caminho e até agora 01:17 da madrugada não recebi o meu pedido e o suporte não me responde.
Liguei para o restaurante e a funcionária me falou que já tinha entrego o pedido sendo que o estafeta não recolheu o pedido, e não me foi dado nem uma satisfação!
Não comprem!!!!!

Péssima app, o apoio ao cliente é uma anedota

Today it was the last day I order from Bolt Foods, I order two pizzas they come to me after 40 minutes from the retreat. I wanted to deliver the frozen pizzas I refused them and I also lost the money. The worst service on the Maltese territory .Bad bad service I delete immediately the app.

terrible waiting times, waited for courier for over an hour, courier changed several times, still waiting food, which won't come, impossible to try connect to helpline,

Užsakymas už 38€ ne pristatytas, kurjeris nerado adreso, pasakė paliko prie durų, deja neradom 🥲🥲🥲

Pessimo apoio ao cliente fiz uma encomenda e a comida veio crua e como não foram eles a preparar a comida não se responsabilizam sugerem ir a app do restaurante reclamar. Até parece que o cliente pensava que eram eles,Bolt food, que confeccionava a comida. Mas são os intermediários e deviam atuar como tal e resolver a situação com o cliente e com o restaurante em causa....pessimo serviço

Péssimo serviço. Péssimo atendimento ao cliente.

I placed an order and pay online on January 28, 2025, but the delivery was never made. The courier marked it as “delivered,” but I never received it. I’ve tried reaching out to support multiple times, but they’ve completely ignored me.

As a pregnant woman, this was especially frustrating. Terrible customer service and delivery.

Péssimo em vários sentidos! Chat demorado, falta de estafeta, dificuldade em cancelar o pedido, demora para o reembolso, entre outros.

They avoid all responsibilities. Although there's a maximum of 15 minutes from the pizza place to my home address, the pizza arrived cold. The delivery guy had to pick up and deliver other orders before mine. The pizza arrived cold. But, from Bolt's point of view, it was delivered within the time frame, 40 minutes later after it was ready for pick-up.

Made a complaint to Bolt, but they avoided any responsibility.
No resolution. Incompetent person. Awful greedy corporation.

Bolt food Bucharest: don't use it!

They avoid all responsibilities.
Food cold because they cannot find a courier. 45min after they said to you : the order arrived in time.

Robotic message to discourage your action.
No resolution. Incompetent person.

Bolt food Lisboa : don't use it !

Glovo is really good and efficient when problems appears.

Terrible service, very very very late delivery. I use Bolt Food twice and bad service everytime.
It took more than an hour to receive the food. COLD FOOD all the time. Deleting the App.