food.bolt.eu Reviews 

Absolute abysmal customer service. Got food poisoning and all they could suggest was “write the establishment a bad review”. Terrible money grabbing people.

Schnellste Lieferung (25min) ausgewählt und NACH dem Bezahlen würden 105min. draus.
Bestellung zu stornieren klappt nach 10 Sekunden nicht mehr und vom Support wird man geghostet, wenn sie merken, dass sie Unrecht haben.

horrible, every time i have an issue with the food, it’s a gamble. sometimes they resolve your problem, most of the time they say they can’t do anything, and you’re left with screwed food and they take your money. deleting my account and never again

Objednávala som si cez Bolt bežne a vždy som bola spokojná, až po poslednej objednávke, sa to zmenilo. Objednávka prišla poškodená, preto som ju neprevzala. Kuriérovi sa v boxe prevrátila polievka, premočila papierovú tašku v ktorej bola, bolo to odporné na pohľad, preto som jedlo neprevzala. Bolt mi uznal reklamáciu iba jednej položky, druhú odmietol. Predpokladám, podla ostatných recenzií, že peniaze nedostanem ani za to, za čo mi bola reklamácia uznaná. Nikdy viac si cez Bolt neobjednám a radím tak všetkým, ktorí sa rozhodnú využiť ich služby. Ušetria svoje peniaze a najmä nervy.

Risky, basically they withdrew one amount for the initial purchase, then order arrived and items were missing but could not get my money back. After contacting them with receipt and proof of payment, they outright told me everything looks fine to them, with proof right there.. Basically they said they wouldn't reimburse me, resent the Screenshots of both the transaction and receipt and nothing, ignored and treated me as I were crazy and dismissed me as if I were a piece of nothing. Appalled. To this day I never got my money back so yes, they are thieves. Oh yes, and they sent two drivers with the items, one basically failing to arrive with the product. Had to contact them after half an hour, and he finally delivered supposedly could not find the address.. Yeah.. Right..

Food not delivered. Payment not refunded. Ordered in Kosice Slovakia. Do not recommend bolt food at all! Never again

The worst experience ever! I’ve ordered food and used wrong address, which is of course my mistake. But I contacted customer support and asked where did they leave my order, so I can pick it up and they just completely ignored me, no answer at all!

for the love of god pls change your currier assignment algorithms!! idk what's changed but lately delivery is a disaster, food is ready to pick up, but no currier to actually do it, and when they finally get the food, they ride around with it for another million minutes, probably completing other orders on their way. it wasn't that bad previously and i actually used Bolt Food a lot and was perfectly satisfied but now I'm seriously considering switching to Uber Eats and buy premium from them. cheers

It's not the first time I order food and got damaged or wrong food this last time was wrong food and when I was trying to get a refund the (AI) yeah, asking me for photos of the food when I had send them the day I got the food witch was a week before and ofcourse we don't keep this photos they do. We speaking to a computer and it didn't go anywhere so never got my money for they're mistake. They suck

The customer service is terrible. No matter what the issue is, they send an automated message apologizing and immediately close the ticket. Whether it’s a bot or a real agent, they always act the same way, and the customer is always left to blame for any problems. I recommend not using this app.

One of the worst apps. The delivery is almost always delayed and the support center honestly even worst. I'm already waiting more than 40 minutes for someone to contact me about mu last order that i received cold and delayed

Ordered #D95B6 food in Kumasi Ghana. The order was rejected by the restaurant Georicas Inn only after full payment of Ghs69.20 been made. Bolt cancelled the order subsequently. I made payment via Telecel cash. The issue was raised with Bolt support immediately and during our chat I was rest assured that a refund had been processed. 36hours later the refund has not return to my T -Cash, therefore I wanted to find update from Bolt support and was shockingly told transaction is too old to be given attention. What an utter nonsense and disrespect to me as if I'm begging to be given my own money back with no interest.
I will henceforth delete account and will never use again.

Horrendous customer support experience. The bot refuses to transfer you to an agent and when you try to explain the situation and ask for a refund since the app changed the delivery address by itself, the agent closes the chat on you. Never ordering again. Couriers don't even speak english and have so much attitude.

If you want to cancel your order because the estimated time takes way too much to be delivered the app doesn’t allow to cancel the order. Customer rights are overpassed.

Absolutely terrible experience with Food.
The courier delivered the order to the wrong address, promised to return the pizza to the restaurant, then suddenly changed the story and refused. In the end, I had to walk to the restaurant myself — only to find out the courier had already eaten the pizza.
This is not customer service. This is logistical collapse with tomato sauce.
Mistakes happen, fine. But lying to customers and handling problems with complete indifference is another level. The app support felt like talking to a broken microwave — lots of noise, zero help.
Economies rise and fall, but basic customer service should not disappear like my dinner did.
At this point Bolt Food should rename itself “Mystery Meal Adventure,” because apparently nobody knows where the food ends up.

The order was not delivered, because the delivery man did not find the address. It in spite of the fact I conversed with a guy from Bolt and I explained to him that it was the first time when that happened, the money was not returned to my account.

Kuna Bolt Food ei ole enam kasutatav, sest küsib ID kaardi koopiat ja oma näo pilti, siis kustutasin rakenduse ja edaspidi tellin vaid Woltist. Ka Bolti sõiduteenust ja autorendi enam ei kasuta. Tundub, et varastavad identiteete ja id kaardi andmeid. Pätikari.

Bolt Food app caught a random location and delivered food there. I never pinned or confirmed that location. I wrote my actual location and it was on the order. The driver called and said he would have delivered it to the right place but he doesnt want to drive and has other plans. As I understood my food was thrown outside and we stayed hungry with kids for another 1,5h until receiving the same order from Wolt and paying twice. I will never use the app again and will avoid any Bolt services as much as I can.

Очень неприятный опыт заказа еды через foodbolt. Через полтора часа после заказа позвонил доставщик Dmytro и сказал, что он находится в 10 км от меня и не собирается везти заказ по моему адресу. На мой вопрос как можно урегулировать ситуацию и всё-таки получить заказ и какой у него последующий маршрут, Дмитро ответил, что он никуда не поедет и что я должна сама приехать или он оставит мой заказ на дороге и пришлет мне фото. Всё это было сказано очень грубо и на повышенных тонах. Даже если произошла какая-то накладка с адресом, так с клиентами обращаться нельзя. Заказ я так и не получила. Потеряла 45€ (при заказе еще включила чаевые для доставки))
Аккаунт закрыла. Никто из моей семьи использовать услуги этой конторы не будет.