boltfood.com Reviews 

Based on my recent experience, I am significantly disappointed with the services of Bolt Food and Sushi Chef at Krejnická 2021, Prague 4. The order was incomplete, missing an extra portion of meat and corn, as evidenced by the attached photos. Also, no receipt was provided. My attempts to resolve this with Bolt Food, who serves as the intermediary, were unsatisfactory as they only offered compensation for the missing corn and not for the meat, and they refused to provide a receipt or a transcript of the customer support chat (ticket number 360790039). Attempts to address the issue directly with Sushi Chef also failed, including a call that was abruptly disconnected. It appears that incomplete orders are a common practice with these providers. I advise caution when ordering from them and recommend conducting a test purchase.

They damage your order and then ghost you for an hour and a half and after all that aknowledge their mistake but only want to refund the order and not the cost for transport... what is that ?

Was waiting for my order an hour from the restaurant which is 300 meters away. Sent driver live locations didn’t help. Not even ‘sorry’ o got

Non existent service - simply scammers in Poland. Ordering food has never been that difficult. The delivery time is a joke, it can double, triple, it can be dragged on into the eternity. Without any reason or asking you whether it is ok. I ended up waiting 1 hour for an order I never received and what is even better, I could go to the place to pick up a prepared order and come back to my place all within 30 minutes. So it is just a bad joke. Customer service non existent. After 1 hour of waiting I reached out to the support and didn’t learn a single thing. For that reason I asked to cancel the order as they were unable/unwilling to tell me when finally I will get my order. The so called “support” just replies to you in any manner so you’ll stop messaging them. They don't give a flying f about their customers. Never use this service, they are just scammers.

Worst customer service among all the other delivery services. 80% of the time there are issues with the delivery and the customer support doesn't care at all: they only want to close the case as soon as possible by offering just a refund, which is a mockery to customers since it doesn't make up for the bad experience and/or for the not delivered food. It's literally like telling the customers to suck on it every time that they have to deal with an issue for which the company is responsable.

Never got my order and customer support ghosted me - never again!

Bolt food are scammers, never use their service!
I canceled the order in Bucharest because the time had doubled! Bolt's support confirmed this, but they never canceled the order and in the end the courier arrived in 2 hours! I did not pick up the order and wrote to their support. To which I never received an answer.
Bolt food are scammers, never use their service!

Many times I had to face problems with missing items, and cold food with NO response or refund!

Bolt food in Poland doesn't take responsibility for failures. I added instruction "hand over to the tenents please" and an open plastic bag with bread landed on a dirty doormat. I asked for refund. My messages were ignored until the next next next customer service person told me they can't help with an order from last month and that he Hopes I will enjoy the next order. There will be no next order. There is a plenty of competition in this area. Totally no class and no respect to others.

Bolt Food Romania refuse to make refund of food not delivered and using immigrants as couriers who do not speak romanian.

I ordered food from bolt. After 30 minutes the food application showed your food delivered. Didn’t get the food. I contacted the courier, but no reply from courier. Worst service

Disaster. I was loyal for many years. Courier didnt bring me the food and just marked the order as complete. He was not calling me and not calling to my door. I was trying to call him 5 times and he wasnt picking up the phone. Support didnt help me at all. Worst service ever. Use WOLT.

We ordered burgers from butchs burgers in Prague. One out of two burgers was the wrong one. Since my friend is allergic to tomato she couldn’t eat the burger. We also got the wrong soda. I contacted customer service with attached fotos of everything and it was a robot answering me that I informed them too late about the restaurants mistake (I told them the day after). I tried to respond the message since I’m obviously not satisfied with the respons I got from the robot. When I send the message it got deleted and they closed down the chat so I couldn’t write again. Worst customer service. I will not recommend using this app. If you don’t get what you ordered it’s apparently your own problem.

They charge you and never reply if there are any issues. The courier claimed they gave him the wrong address and refused to deliver. I tried to get information as to what happened but they do not give any info and did not refund me. Do not use them.

The experience was extremely worst. I made a mistake of not editing location from the past delivery. Courier called me and I directed until he was 2 mins away from my location. Immediately he said the order was cancelled so I call bolt food and ask for a refund. I later realised it was a trick. I didn't get a refund. I don't know where the food was disposed. I asked my friends to uninstall that app. It's a scam

I got no product and they don't give money back in your bank account but in bolt wallet. I dont want to use bolt anymore - give me.myoney back. Why do you steal?

Pessimo servico, pessimo suporte, pessima entrega.
Ficaram com 14,70 meus quando encomendei comida. Como estavam atrasados, pedi informações. Só tempo depois disseram que o motorista tinha ido para outra morada e camcelaram o meu pedido sem me avisar. Fiquei sem a comida (nao sei a quem ofereci) sem dinheiro e aem resposta

lol it's a bit funny to see there are a lot of bad reviews, what a shame. I wonder if the app is still usable in Sweden? since lately when I tried to search for food it always says 'sorry we don't deliver here'... blah blah so I came here to check and see a lot of jokes in here.

I have had a negative experience with the service and found it unhelpful, ordered food in Vilnius Lithuania, not enough that the food was disgusting when I ask to return the money and send them picture of that food the Bolt Eat workers Darius and Andrius , first didn't reply on my report - second -confuse to help me at all, wrote that by picture he cant evaluate this food properly.

Katastrof
Han komm men tog nån annan som förmodligen betat mer
det är bara pengar som räknas mycket dålig bolag