Book Driving Test 

Antwoord van Book Driving Test

10 jun 2025

Dear Fion

We’re really sorry to hear that your experience didn’t meet expectations — and thank you for taking the time to share your thoughts 💬

After carefully reviewing your case, we can confirm that you met the refund conditions for autobooking and that your refund has been successfully processed ✅

🕒 Please remember:
Refunds are completed within 1–30 business days from the moment a valid request is submitted.
This timeline reflects the multiple steps involved — including account verification, eligibility confirmation, and bank processing delays — all to ensure a smooth and complete resolution.

💸 We’d also like to highlight:

If our service cannot secure a slot within the defined time frame, we offer a money-back guarantee for our autobooking service .

No user ever bears a financial loss due to system limitations or test availability issues

That’s where Book Driving Test stands apart – fair, user-first, and transparent

Users either:
✔ Secure an earlier test and gain valuable time
or
✔ Don’t get a result, but are never charged unfairly

We understand that driving test stress can build over time — but our mission is to support, not add to it.
Thank you for your understanding and cooperation 🙏

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

10 jun 2025

Hi there,

We truly appreciate you taking the time to share your feedback 💬

We believe value is personal, and we understand that what feels overpriced to one user might feel like a time-saving solution to another — especially in such a sensitive process like securing a driving test.

Here’s what we want to be clear about:

💠 Our service includes:

Real-time, live support – both by email and phone

A money-back guarantee if we fail to deliver within the promised timeframe

Full protection from any financial loss on the user’s side

Our aim is to offer a fair, transparent, and user-focused experience. We know how important driving tests are – whether for school, work, or just day-to-day independence – and that each user’s stress level, urgency, and expectations can vary.

🔍 We could not reach you and our request for information via trustpilot remained unanswered. For fair and transparent sharing, we kindly ask you to reach us via trustpilot or support@bookdrivingtest.co.uk with the email address you use on the website , your driving license number or an e-mail explaining your situation. We can examine in detail with personalized support and confirm that you are a user.

Thank you for your understanding and cooperation.
We’d love the chance to turn your feedback into a more positive outcome 🚗

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

10 jun 2025

Dear Kaye

Thanks for your feedback — we genuinely appreciate every voice that helps us build a fair and transparent platform 🧭

We could not reach you and our request for information via trustpilot remained unanswered. For fair and transparent sharing, we kindly ask you to reach us via trustpilot or support@bookdrivingtest.co.uk with the email address you use on the website or your driving license number or an e-mail explaining your situation. We can examine in detail with personalized support and confirm that you are a user.

Now, just to clarify:

🔹 Our Notification Service offers:

A one-time payment for lifetime access

Unlimited slot searches based on your chosen preferences

Real-time email alerts as soon as a matching slot is found

We understand the driving test journey can be stressful, with lots of moving parts — and yes, it's temporary but still important. Our mission is to provide a reliable, user-friendly support system to reduce that stress.

While we don’t generate or control cancellations, we do eliminate the need for endless manual checks by actively scanning and instantly notifying when a slot becomes available.

🕒 Speed & outcome depend on external factors like:

Slot availability

How quickly the user acts on notifications

High competition during peak times

We don’t claim to beat every app – but we do promise transparent service, real-time tracking, and ethical support. And we’re always here to help you make the most of the system you’ve invested in.

Wishing you clarity and success in your driving journey 🚗
We’re here if you need us.

Best regards,
Book Driving Test Team

Antwoord van Book Driving Test

10 jun 2025

Dear Amanda

We’re truly sorry to hear that your experience didn’t meet expectations — but we appreciate you bringing it to our attention 💬

Just to clarify :

✅ You purchased our Autobooking package, which:

Actively searches and automatically books earlier driving tests

Offers higher success rates without manual checking

Comes with a clear refund policy:
If we don’t secure a test within the promised timeframe, refund is guaranteed.

💸 In your case:

Our team approved your refund and notified you directly

Depending on your bank's processing time, the refund will reflect in your account.

Our goal is never to cause frustration, but to support and simplify the driving test process 🚗
We don't want stress — we want solutions. That’s why our Support Team stepped in and fast-tracked your case for resolution.

We genuinely hope that the personal follow-up and detailed explanation helped put things into perspective 🕊
If so, we’d love for your experience to reflect the full picture – but of course, that decision is entirely yours.

Wishing you every success on your test and beyond!
We’re here if you ever need us again.

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

5 jun 2025

Dear Raj

Thank you for sharing your experience — and for remaining respectful in your communication throughout.

We understand your frustration and want to clarify that your request for a refund came after the service had already started running, and even though the package was clearly marked non-refundable at checkout (a step you acknowledged before completing the purchase), we still carefully reviewed your case in line with our exception policy.

Our system doesn’t just send one alert or one attempt — it stays active behind the scenes, checking and matching your preferred test centre with cancellations multiple times a day. The resources involved in maintaining that search for you — even if it runs for a short time — are very real, and not tied to whether a final slot is booked by us or by someone else on your behalf.

Please know that no one was trying to ignore you or delay communication. Like many real-time services, the review and response time for refunds can take between 1–30 business days, depending on volume and the complexity of the case. In your situation, we responded, explained the reasoning, and tried to offer what we felt was the fairest possible outcome.

We understand that, as a consumer, your expectations include fast action and simple answers. But we also hope there’s space for understanding the cost, complexity, and effort behind the scenes — especially when your tone throughout remained courteous and cooperative.

Thank you again for engaging with us — and if you ever choose to give our service another try, we’d be happy to support you again.

Kind regards,
Book Driving Test Team

Antwoord van Book Driving Test

4 jun 2025

Dear Sushan,

We appreciate your feedback — and we hear your disappointment. But we also feel it’s important to bring some balance into this conversation.

Our records show that we successfully secured not just one, but two earlier test bookings for you:

📍 24 Jan 2025: Booking confirmed for 24 March 2025, 8:20 AM at Ayr Test Centre
📍 3 Feb 2025: Another booking secured for 17 February 2025, 11:21 AM, again in Ayr

We understand that your most recent experience was not smooth, and a misunderstanding followed your last payment — which we’ve already resolved by initiating a full refund, as per our policy. The refund is being processed and It will be reflected in your account depending on the bank's processing time.

What surprised us most wasn’t the refund request — but the immediate negative review on the very same day you reached out, despite the prior successful support and results we provided.

We’re not asking for perfection, but we are asking for fairness — to view the full picture, not just the most recent moment. Your experience matters, and we worked hard behind the scenes to make sure your test journey moved forward.

If you feel the refund, combined with the two successful bookings and our ongoing support, deserve reconsideration, we’d deeply appreciate an updated reflection.

Thank you for being part of this journey — and we sincerely wish you all the best going forward.

Kind regards,
Book Driving Test Team

Antwoord van Book Driving Test

2 jun 2025

Dear Hadi,

Thank you for the integrity and generosity you showed throughout this process. ⭐️ Your respectful and balanced approach made it possible for us to resolve the issue with mutual understanding — and we’re sincerely grateful for that.

We stand behind everything our service offers — including the refund.
That your experience went from a 1-star to a 5-star isn’t just a reflection of what we did — it’s a testament to your fairness, your patience, and your willingness to engage with the process. 🌟

We don’t take that lightly — and we truly admire the way you handled the situation.
From all of us, we wish you nothing but success in your driving journey ahead.

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

30 mei 2025

Dear Hadi ,

We’re sorry to hear that your experience left you feeling this disappointed — and we appreciate the chance to respond with full clarity and respect.

Our service exists because the manual search process for driving test cancellations often falls short — that’s where we step in. We continuously track cancellations based on your selected centre and dates and take action the moment a suitable match appears.

💬 Regarding your refund concerns:
Although you joined under a non-refundable package, we have always maintained that if the service cannot be fulfilled within 60 days, a full refund is available — this has been consistently stated on our website and in the booking flow. Still, we understand how skepticism toward online services can shape perception, and that’s exactly why we also provide live support throughout the process to guide and assist at every step.

🔍 The issues you raised — about transparency, timelines, and policy visibility — have all been reviewed and addressed both on our FAQ, Terms of Use, and Pricing sections, and were also shared with you directly. It’s important to us that users have access to clear information before and after purchase.

For anyone reading this:
Many users have faced the same challenges — not because the system is flawed, but because it’s complex. What makes the difference is giving the service time to work. And for those who do, the results — or full refunds — speak for themselves.

❗ We don’t see our users as numbers or transactions.
Getting a driver’s license is a crucial step — for work, for independence, for life. We treat every user as a real person navigating a real challenge, and our goal has always been to reduce that stress, not add to it.

We fully respect your right to share your experience — perspectives vary, expectations differ. But we also stand behind our service, our support, and the fairness of our policies.

We wish you all the best in your driving journey and thank you for trying us.

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

Geüpdatet op 30 mei 2025

Dear Saleh

We're truly sorry that your experience left you this disappointed — especially after we had already been in contact and processed your refund as promised. We want to address your concerns honestly, while also explaining what went on behind the scenes.

📌 First, yes — you’re absolutely right to expect results, or at the very least, clear communication.
You signed up for support in what’s often a chaotic process — and if we couldn’t deliver within a fair time, your refund was not a gesture, it was your right.

💬 But let’s take a moment to explain how the system works — for anyone reading:

Notification Service is built to save you time. Instead of manually refreshing sites, our system scans 24/7 and alerts you when a slot opens at your chosen centre. Many users have secured earlier tests this way — it’s fast, flexible, and gives you full control.

Autobooking Service takes it a step further. It quietly scans for cancellations and, when a match appears, books it for you instantly. No alerts, no stress — but also, no visible action during the search. This sometimes creates a feeling of uncertainty, which we fully understand.

🚫 We don’t create or control slots — we monitor and act.
And when a suitable test isn’t found in time, we don’t pass that frustration on to your wallet.
That’s the key difference: We don’t profit from undelivered promises.

💡 That’s where BookDrivingTest stands apart.
In a market full of “one-click promises,” we’ve chosen a slower, more honest path:
→ If we can’t deliver, we don’t charge.
→ If you're not satisfied, we listen.
→ If something goes wrong, we own it.

We don’t hide behind policies or red tape. We simply believe that if a service wasn’t delivered as promised and under certain conditions , it shouldn't cost you. That’s not just business — that’s basic fairness.

We appreciate every user — not as a transaction, but as someone trying to navigate an often-overwhelming process. And even if the result wasn’t ideal, we're grateful you gave us the opportunity to support your journey.

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

30 mei 2025

Dear Rachel

We’re truly sorry to hear about your experience, and we understand how frustrating it can feel — especially when expectations aren’t met during such a stressful journey.

📍 Let’s clarify what happened:
Your booking unfortunately went through to a location outside your chosen area — this was a system error on our side, and we take full responsibility. Your refund has now been approved and is being processed, as per our policy. Refunds may take 1–30 days in total depending on approval, documentation, and your bank’s processing time.

🔄 The Booking Process & Our Limits
We do not create or control test availability. We track cancellations based on your preferences and act the moment a suitable slot appears. The success window ranges between 1 to 60 days, and if we are unable to deliver during that time, users become eligible for a full refund, even if the package was purchased under a non-refundable label. This is our way of ensuring that users never carry the financial burden of a system we don’t fully control.

🚀 Why BookDrivingTest?
Amid many services that vanish after payment, we stay present.
Here’s what sets us apart:

✅ Live support – So you never feel left in the dark
✅ Clear limits – We’re honest about what we can and cannot do
✅ Proactive refunds – We honor results, not just terms
✅ Stress relief – We take over the constant manual checking
✅ Human behind the system – We listen, we adjust, we care

We know online skepticism is real — and often deserved. But our difference lies in what happens when things don’t go as planned: we respond, explain, support, and refund when appropriate. That’s the definition of accountability.

You’re not just a transaction. You’re someone navigating a stressful process.
And we’re here to make it less stressful — whether by finding the test, or if that fails, by returning your money as promised.

Thank you again for trying us and giving us the chance to do the right thing.

Best Regards
Book Driving Test Team

Antwoord van Book Driving Test

28 mei 2025

Dear Jackson

We completely understand your concern — cancellations are highly competitive and can indeed be booked by others within minutes . But given that this is a public platform, wouldn’t it be fair to acknowledge that this timing issue is an industry-wide challenge, not a flaw specific to our service?

🕵️ We’ve also checked our records and couldn’t locate a user under your name — we’d really like to investigate further to make sure nothing has gone wrong. Please consider reaching out to us directly or confirming your details via Trustpilot’s private message system. Transparency and fairness are cornerstones of what we’re building here.

🛠️ As for the service:

We provide unlimited notifications from the moment you sign up until you secure your test.

If manual alerts feel overwhelming or too slow, our Autobooking Service takes over and books the test for you — no clicks needed.

Plus, our live support team is here throughout the journey, offering real-time guidance and personalized setup based on your schedule and preferences.

📌 While we can’t speak on behalf of other providers, it’s worth noting that every cancellation tool faces similar limitations — the key is in how they support you beyond just alerts. That’s where we focus: hands-on support, smart tech, and user-first service.

We’re here to show that behind the system, there’s a real team that truly cares.

Best regards,
Book Driving Test Team

Antwoord van Book Driving Test

28 mei 2025

Dear YM
We’re truly sorry that your experience led to such disappointment — and we want to acknowledge, without any excuses, that your concerns are absolutely valid. 💔

After carefully reviewing your account, we recognised that the confusion around your discount code may have shifted your expectations and understandably triggered further frustration when things didn’t go as planned. You engaged with us respectfully and constructively, and when you felt the process wasn’t meeting your needs, your worry deepened. For that, we sincerely apologise.

As a token of our apology — and more importantly, to uphold our ethical promise — we’ve issued a full refund, as you didn’t receive the service within the timeframe you expected and needed. Our goal was never to delay or complicate but to assist you meaningfully, and we deeply regret missing the mark.

You’re not just another case or number to us. We’re a team made up of real people, many of whom have gone through the same stressful driving journey you’re on. That’s why empathy isn’t just a word here — it’s something we practice daily in how we speak, how we support, and how we improve.

Mistakes were made. Time can’t be reversed. But your feedback helped us investigate the issue fully and deliver a resolution that, we hope, restores some of your trust. 🙏

True service isn’t just about the result — it’s about how you feel throughout the process. If we ever made you feel undervalued, we deeply apologise. You are not just a score, a transaction, or a number. You are the reason we exist and grow. 🌱

We would be truly grateful if, after this full experience — including the resolution — you considered revisiting your review to reflect the complete picture. But no matter what you decide, please know that your voice was heard, your issue was taken seriously, and your contribution helped us get better.

Thank you again for your honesty and for giving us a chance to make things right. 💛

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

28 mei 2025

Dear Arif

You're absolutely right — the refund should have been processed automatically, and we sincerely apologise that this did not happen. What you've described highlights a failure on our part to guide you clearly and resolve your issue in a timely, transparent way. For that, we are truly sorry.

🎯 What went wrong?
While the system should have triggered an automatic refund, your case unfortunately required manual handling — and the communication breakdown caused further confusion. Despite your clear messages and patience, you were given inconsistent responses and not directed properly. This is fully on us.

🙏 Thank you for your honesty
We deeply appreciate that you voiced your experience with clarity and integrity. It helps us grow and identify system gaps we must fix. We're genuinely grateful to have crossed paths with a user like you — even if the outcome fell short.

💸 Resolution
As promised, your refund has now been issued in full, along with a small goodwill gesture to acknowledge the delay. You deserved better from us, and we hope this makes it right — even if it’s after the fact.

We can't rewind time, but thanks to your feedback, we're working to ensure other users don’t face the same issue again. If you ever feel differently about the effort we put in to correct things, a follow-up note would mean a lot — but only if and when you feel it's deserved.

Thank you again, and congratulations on passing your test! 🎉
Wishing you safe and happy driving ahead 🚗💨

Warm regards,
Team Book Driving Test

Antwoord van Book Driving Test

28 mei 2025

Dear Vince

We're genuinely sorry to hear how disappointed you felt — and we understand why.

We’ve reviewed your account in full detail and reached out directly to clarify the situation. During your subscription period, we unfortunately weren’t able to deliver a booking in the expected timeframe. That’s exactly why, as promised, your refund was issued — no user should ever face a financial loss due to service limitations. The payment will reflect in your account based on your bank’s processing timeline, and we’ve already informed you of this.

🙇 We also acknowledge that system updates and changes made during active user sessions can sometimes result in unexpected confusion — especially around booking status. Your feedback helps us make these situations clearer and smoother.

📌 Important for all readers:
Cancellations happen unpredictably — no system can promise test slots. What we do offer is:

A system that constantly works based on your preferences, not random availability

A support team that’s present, responsive, and aims to guide rather than deflect

A refund policy that’s actioned when the service falls short within the specified time

A human-first approach in an industry where “customer service” often just means silence

🙏 Your respectful communication and your effort in resolving this matter is deeply appreciated. If you believe your experience eventually found resolution, reflecting that in your feedback would mean a lot to the team behind the scenes who truly care about making this work.

Thank you for giving us the opportunity to be part of your journey — and for holding us accountable with honesty. We carry the responsibility of being one of the very few companies in this space that offers real support, real refunds, and real results when possible.

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

28 mei 2025

Dear Cherrie

We're genuinely sorry to hear about your experience — we understand how frustrating this must feel.

After a full review of your account, here’s what we found and what we’d like to clarify to help:

📨 We reached out via email
For any financial action or account change, we always require clear written confirmation from you. This is a safeguard for your security — please check your inbox (including spam).

📅 The slot you found was at the correct test centre but not the preferred date
Our system prioritizes your personal preferences — we don’t just grab any available test, but aim for the one that fits you best.

🔐 Account access
If you had issues logging in, that may have been due to technical updates on our side. These are rare and temporary, and we always provide individual support when that happens.

⚙️ How Autobooking works:

It searches 24/7 for available slots that match your chosen date range and test centres.

Once a match is found, we book it automatically — no clicks needed, no time wasted.

🧠 We don’t create test slots — cancellations are unpredictable and depend on test centers avalieblty But we do provide a real service, run by a real team who are here to support you throughout the process.

💬 Behind the tech, there's also human support — ready to help, explain and guide you if anything goes off track.

We’re not just a system. We’re a service built for learners under pressure, trying to make this one part of the journey easier.

Your feedback matters — and even when there’s frustration, it helps us build better.
💙 Wishing you safe and successful driving ahead!

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

28 mei 2025

Dear Victoria

We're genuinely sorry to hear that you felt let down — your concerns are absolutely valid, and we'd like to clarify a few important points with full transparency.

🙏 During a recent system update, a small number of users, including yourself, experienced issues accessing their accounts. This was not intentional in any way, and we deeply regret that it disrupted your experience.

🚫 We want to make it very clear: we do not take credit for any test that the user has booked independently. Your effort is entirely yours, and we respect that.

📌 According to our records, your AutoBooking feature has only been active for around two weeks, and the success of this tool can vary depending on:

the traffic at your chosen test centre,

the volume of cancellations,

and current demand trends in your area.

📞 Despite the challenges, our support team personally reached out to offer tailored help based on your specific test centre and availability. We thank you for engaging with us during that process.

💬 If a user is impacted due to an issue on our side, we fully accept responsibility and ensure that the resolution reflects that — be it with a refund or extended service.

Our goal is never to frustrate but to support. We do appreciate your feedback, and we're here to help if you'd like to continue the conversation.

Warm regards,
Team Book Driving Test

Antwoord van Book Driving Test

27 mei 2025

Dear J.O.A

Thank you for sharing your feedback and giving us the opportunity to assist you. We have reached out to you via email. It appears that less than 24 hours passed between your purchase and your review, which may not have allowed sufficient time for a fair evaluation.

🚫 “Scam” Claims: Why They Happen – and Why They’re Often Misplaced

We’ve noticed a pattern in many critical reviews, particularly those accusing us of being a “scam.” These claims often stem from early frustration and a lack of understanding about how the service works. In most of these cases, we reach out to the reviewer, review their account in detail, and find that the review was submitted on the very first day of using our service — long before the process could realistically deliver results.

We understand the stress of the driving test process and how online services can trigger skepticism. But here’s what makes us different:

✔️ We’re one of the very few platforms that offer refunds
✔️ We maintain direct contact via phone and email
✔️ We explain the full process clearly, with transparent policies
✔️ We investigate each case individually and offer fair resolutions

Despite this, we’re often faced with early judgments that don’t reflect the actual service experience. Especially with our notification package, success depends heavily on how quickly users act when slots appear — which we clearly state.

To readers going through the reviews:
If you’re unsure, we encourage you to look at our responses and how we work with each user. We operate with integrity, professionalism, and transparency — and yes, we are a real team, working daily to save learners weeks of waiting.

All we ask is: before labeling a company a scam, please reach out. Let us explain. Let us help. Clear communication solves more than you think. 💬

Best regards,
Book Driving Test Team

Antwoord van Book Driving Test

26 mei 2025

Dear Kathryn

Thank you for sharing your experience — we’ve reviewed your feedback and your account with care and transparency. 🙏

We can confirm that your booking was successfully secured at your preferred test centre, although not within your initial ideal date range. In such cases, a fair comparison between services becomes difficult, as each booking depends heavily on slots availability and individual preferences.Our aim is to offer slots that suit your preferences. Securing may require a process.

We understand how frustrating this process can feel, especially when expectations don’t fully align with the outcome. That’s exactly why our team has already reached out to you via email, offering three personalised resolution options to help ensure your journey ends on a more positive note.

💬 Please take a moment to check your inbox and let us know which option suits you best — our support team is fully ready to assist you based on your choice.

Your time, money, and progress toward your licence are deeply valued. If you feel that the service did not meet fair or ethical standards, we’re committed to doing what’s right — not just what’s easy.

We’re aware of the uncertainty and stress learners face throughout this process. That’s why we’re here: not just to provide tools, but to offer support with sincerity.

Thank you again for your patience and openness — we genuinely hope to resolve this in a way that feels fair and reassuring.

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

26 mei 2025

Dear Sam,

Thank you for openly sharing your concerns — feedback like yours is incredibly valuable and gives us a chance to clarify a few things that may feel confusing at first glance.

We understand that when trust is shaken, every interaction afterward can feel heavier. But allow us to offer some transparency:

Let’s clear the air — here’s how the service works:

✅ The £19 one-time package provides unlimited notifications until you manually cancel your profile or secure a booking — no expiry, no limits.

🔁 AutoBooking, priced at £49, is an optional upgrade that automatically secures a slot for you instead of just notifying. It doesn’t send alerts — it acts on your behalf to book the test the moment it becomes available.

This is clearly outlined on our Pricing page, but we recognize that in a fast decision-making moment, details can get missed — you’re not alone in this, and we don’t judge.

About your refund request:
Our policy is designed around fairness:

If no service is provided within 7 days, users receive an automatic refund ( for notification 19£ )

If notifications are sent, even one, it means the core service has been activated and delivered, which disqualifies the package from refund — not because we want to “trap” anyone, but because unlimited services can't be fairly prorated.

In your case, we understand the notification felt irrelevant — but it was sent after your profile and preferences were processed. That’s why our support team initially declined the refund request.

That said, this isn’t the end of the road. If you share your account email or driving licence number via Trustpilot’s private message feature, we’ll personally reassess your case with fresh eyes. We’re real people behind the screen, and our job is to reduce stress in your journey to getting a licence — not to add more.

Bottom line:
💬 We’re not a faceless scam — we’re a real service with real success stories (and yes, real limitations too).
💰 Your money matters.
💡 Your time matters.
🙏 And most importantly, your experience matters — and still can be turned around.

You’re not just a score on this platform, and we don’t take your concerns lightly.

Warm regards,
Book Driving Test Team

Antwoord van Book Driving Test

23 mei 2025

Dear Elise

We’re genuinely sorry to hear you felt disappointed — and we completely understand how frustrating it must be when you’re hoping for a quicker solution.

That said, for the benefit of everyone reading:
📌 The notification service is exactly as described — it alerts you in real-time whenever new cancellations become available. It doesn’t book the slot for you, nor can it guarantee availability once you click. That’s simply due to how competitive the system is, especially during peak periods.

📌 Refund eligibility is tied to usage. Once notifications are sent — which is the core of what the service provides — the system has fulfilled its promise. It wouldn’t be fair to offer unlimited notifications and also allow refunds after delivery. That’s why this policy is in place: to ensure fairness to all users.

What we noticed in your case is that the review came very soon after joining — which we totally get. First impressions matter. But sometimes, initial expectations can cloud the reality of how these services operate, especially when the pressure to find a test is so high.

We also reached out to suggest AutoBooking, which can be more effective for those with limited time to click fast. That offer still stands, at no extra cost. ✅

We take any accusation of “scam” seriously — and we invite users to look at the full picture, not just isolated frustrations. Most of our users who stayed the course ended up securing earlier tests and updating their reviews accordingly. But we respect every experience, even if it’s not what was hoped for.

🙏 All we ask is that judgments be fair and based on the full journey, not just the first few steps. We're a real team trying to offer real help in a system that is, admittedly, far from perfect.

We’re still here if you’d like to revisit the options — no pressure, just people who care.

Best regards,
Book Driving Test Team