Booking Health™ Reviews 

Меня зовут Михаил (77 лет). Мой диагноз - атрофия зрительного нерва. Я обратился к компании Booking Health с просьбой помочь найти клинику, специализирующуюся на стволовой терапии. Я уже безрезультатно испробовал все остальные методы лечения. Booking Health внимательно ознакомился с моей болезнью и предложил провести недельную терапию в клинике расширенной биологической медицины доктора Зибенхюнера в городе Франкфурт-на-Майне. Эта терапия - моя последняя надежда на частичное восстановление зрения. Помощь с организационными вопросами (трансфер, гостиница, запись в клинику, подготовка необходимых документов для клиники, перевод истории болезни) мне оказала менеджер Мария Штерн, которая быстро отвечала на мои вопросы и сопровождала меня в телефонном режиме в течение всего времени. В качестве переводчика сопровождала меня Анна Бовда. В клинике я был окружен внимательным медицинским персоналом. Доктор Зинебхюнер ответил на все, заданные мною вопросы. Клиника отличается приятной спокойной атмосферой. В ней работает интернациональный персонал - некоторые сотрудники знали немного русский язык, некоторые пытались сказать мне слова приветствия на русском языке. Хочу выразить благодарность компании, менеджеру и персоналу клиники за организованность и внимательность. Отдельную благодарность я хочу выразить своему переводчику Анне Бовде. Это - профессионал своего дела! При первой встрече меня приятно удивило то, что она не просто переводила, а прочитала и знала о моей болезни, о методах лечения, о клинике. Она оказалась человеком, который глубоко вникает в темы, которые переводит и готовится к ним всегда, даже если занимается переводом этих тем ежедневно. Ее жизненный девиз "век живи, век учись". Она помогала мне и с вопросами, не связанными с клиникой: встречала и забирала меня из гостиницы (в связи с ослабленным зрением я очень плохо ориентирюсь), помогла найти рестораны, магазины, аптеку. В клинике одна и медсестер даже подумала, что это моя дочь. Очень надеюсь на то, что проведенная терапия мне поможет и я воспользуюсь услугами компании Booking Health, для того чтобы провести повторный курс лечения. Доктор Зибенхюнер сказал мне, что первые улучшения могут наступить через 3-4 недели.
Огромное спасибо всем, кто сопроводил меня в Германии в процессе терапии!

Exceptional service from Julia! She combines expertise with compassion, making complex medical information easy to understand. Her dedication and thoughtful approach make her a top choice for medical consultation.

Прошёл обследование в клинике ОЦМО Мюнхен. Был быстро и качественно поставлен диагноз и даны рекомендации по дальнейшему лечению. Спасибо Марии Stern и Алексею за качественную организацию процесса.

Booking Health did a fantastic job, and I highly recommend them to anyone looking for medical travel assistance.

Good experience. The doctor listened to all my problems and provided a diagnosis.The translator did her job very well and the personal manager was very helpful.

We used booking health for our Antie that was going for stem cell treatment for her lungs and we came from Ireland and were coming with very little knowledge but we had an excellent service and support and could not have asked for better. From the first consultations woth Monica who was very understanding and compassionate to us and gave us so much knowledge and information. To our booking manager who was there for anything we needed. Our interpreter Alina that went above our role to make sure my antie Helen and family were comfortable, put as ease, Alina was genuinely very compassionate and caring and my family were extremely grateful for her support. The nurses and Dr's that were truly amazing and to Dr Siebenhüner we are truly grateful for your help 🙏

Very satisfied with Booking Health team
Fast appointment and very professional doctor
Many thanks

Many thanks to booking health team
Special thanks for Nour and medical staff

I came to Germany from Canada as a support person for my mom who was receiving immunotherapy cancer treatment which was arranged by BookingHealth. While staying in Munich for 10 days, I asked BookingHealth team to arrange a general gynaecological check-up for myself. Everything got arranged on a short notice with wonderful Prof. Peschers at Isar Klinikum. I felt like I was treated like a president’s wife! Everything was perfect starting from case manager Monica, travel advisor Nour, transportation with Adis and Sam, to my extremely kind and personable translator Claudia and finally the Prof. Peschers herself. I never felt alone in a foreign country, I always felt the entire team’s suport 24/7. What an experience! Professor was very kind and empathetic, exceptionally knowledgeable and professional. The whole check-up was relatively fast and comfortable. As a
female in her early 30’s I could never even dream of something like that in my home country. The best money I have ever spent by far. Thank you, BookingHealth, for organizing this experience for me and my mother.

We were pleasantly surprised by the level of service: correspondence, calls, drivers - all went perfect. All very friendly and professionally.

The only minor critical remark concerns a translator. We did ask for but apparently the translator is part of the package. She was very nice, but not really needed.

Amazing help from Monika, Julia and the team! The therapy went smoothly and without much worry from our side as everything was organised for us. We also enjoyed the company of our German translator Weronica. Recommending prof. Gansauge as an amazing expert in oncology treatment.

Very good experience with this company. Everything went smoothly with our coach/driver.

Scam.The worst company ever. Everything have started nicely but finished really bad and it still going on. They still have not refunded us. We were booked in with Zentrum der erweiterten Medizin , The сhief doctor of the clinic is Dr. med. Gerhard Siebenhüner who applied treatment my mum shouldn’t have been applied. They have not booked my mother with gynaecologist-oncologist and kept promising “tomorrow”. The clinic kept her for a week without doctor or checking and cleaning her open wound. Wound cleaner has been booked just when we refused to leave the clinic and the police has been called. When we have insisted, to be delivered for what we have paid, they terminated our contract with them. The сhief doctor of the clinic is Dr. med. Gerhard Siebenhüner Or any of his colleagues doctors didn’t even look into my mums wound like we were promised. He even didn’t check the medical papers properly I have emailed to him therefore applied treatment she shouldn’t have been applied. The company, booking health.com have not apologised but promised refund, but to date only half refunded and its already 6 months gone when the contract says within 3-5 working days. They keep fobbing us off.Legal case is being processed. Please join. Scam.
Today is 09.12.24 and they still have not paid the full amount. They paid another half after the review. But still delaying the remaining. And it’s been six months now. They have asked me to remove this review, but they paid only half of the remaining half. Dodgy, very dodgy.
There is another review about another daughter’s mum with cancer who has been treated exceptionally well which suspiciously mirrors the exact just in reverse the situation of mine…. Please be careful
Today is 4th of September 2026 and to date they have not provided the medical receipts I have asked them two years ago. They not only ignoring my emails, but also not returning my documents which I have provided to them as per their request to get those medical receipts in order to get compensation for the medical treatment abroad.

Everything from the organisation to the return to home was perfect and we are thankful to Med Expert Consult for their care at every step. We are especially thankful to our interpreter Vicky, to Monica and Julia for their help and support concerning the medical information and advices, for their kind assistance. Prof. Gansauge from LDG in Berg is a remarkable specialist and man and we are really full of hope that his dendritic vaccine LANEX DC will be the crucial therapy for my sister.

My experience with Ms. Julia Meinhard was very good , and I'm really glad I chose the treatment journey with the support of Booking Health. They assisted me at every step, making everything so much easier. Specially the support and assistance I received during my visa application process, which was quite lengthy at around 9 months, was particularly significant.

Entreprise fraudulaise qui vole l'argent des malades dans notre cas plus de 28000euros non remboursé, après plusieurs relances aucune nouvelle, c'est des escrocs orchestrés par hicham, nabila et nour et les autres , faîtes attention ne donner pas votre argent a ces voleurs qui profitent des pauvres malades

It sadly been a devastating experience. I'm a single hard working mother of young twins.
Was speaking to Monica Diruberto my booking health agent for many weeks.

She was great and agreed on the best hospital for my treatment and the agreed dates. I told her I could only be seen while I was in Europe till 5 July and she took note and confirmed
100% the booked was confirmed to see the professor's in Munchen Univercity RECHTS DER ISAR from 1 to 5 July 2024. I decided to pay and went for bookinghealth as I needed urgent assistance. Monica was really great but from the moment I paid via EFT 12000 euro, everything changed.
The travel manager confirmed nothing was booked for these dates. The booking agent Monica went completely silent.
As I could no longer reach her I contacted the quality manager Hany Elrouby who eventually asked my bank details but then after shared a refund was not possible.
Monica shared it was a miscommunication by the Univercity hospital and I should definately be getting a refund.
They both asked my bank details but then went silent again.
I eventually got urgent treatment elsewhere at another Univercity hospital. I had to fly back to my home country in South Africa and my children had to go back to school.
I have sent them numerous email's. Over 50 missed phone calls but I'm being ignored. While I never used any of there service or even went to there hospitals they won't refund me. Now yesterday they sent me a email they will consider to refund me 7000 euro from the 12000 euro I paid.

If you scroll to the back of the pages of Trust pilot
(reviews) you will read multiple cases that experienced a similar scenario. Looking back I wish I would of read this all before paying. I was so desperate at the time.
Looking back I wish I would of went to Bookined another Tourist medical provider who people don't seem to experience this issue. They too sadly told me bookingHealth are known for doing this.
It seems several other people also reported it to the German police and who are very interested and
started a investigation.

I read multiple people on here took legal action and where still ignored. Who thereafter moved to further proceedings to court. Eventually booking health agreed on a refund but then booking health didn't stick to the payment plan.
Of course should I get a full refund I will remove this post.
Keep you posted.

Update 29/ 09/2024
My lawyer has sent them a letter. No reply yet:

According to Section 3.3 of the contract, the client has the right to withdraw for good cause with the legal consequence of reimbursement, provided the client is not at fault.
Due to the fact that no offer of treatment could be made within the specified period of time, impossibility within the meaning of Section 275 of the German Civil Code (BGB) has arisen with the legal consequence of Sections 275 (4) and 326 of the German Civil Code (BGB).
We hereby declare on behalf of and with the authority of our client
Withdrawal from the contract
and, as part of the reversal of the contractual relationship, demand the payment made in the amount of €12,000.00 back within a period of two weeks, i.e. payable by October 11, 2024

I'll keep you posted.

Today a week after sending the letting. Still no reply.
Looks like we will be going to court.

Update

They replied they will consider a refund but asked what amount we can forfeit.

If they fully refund me I will delete this full message.

Keep you posted.

All of the people were very good and very helpful! Tanja, Houda, Rosul, Jason and Nour all did a great job - I was very well looked after.

The hospital was modern and the Doctors and Nurses were great. Lots of good food as well.

All of the people above looked after me very well and I would not hesitate to recommend all of them.

Waleed is more than just a translator. He is an invaluable member of my extended medical support team. Providing information, comfort, comfort, ideas for when I’m feeling bad, In providing directions to pharmacies, etc.

From the very start, the whole process went smoothly, swiftly and professional. It was all arranged on very short notice, and the information provided was very clear and compact. This all made me feel confident. This didn't stop meeting professor Vogl. It was just inspiring how dedicated and professional he is! Also Waleed turned out to be much more then a translator with is extensive experience and good contacts in the hospital. Just a very pleasant guy and good support. Also the other people that helped me at BookingHealth I'm very grateful to like Nour for all the amazing quick support and answers and Kate as being the first contact. Greatly recommended.