Booking Health™ Reviews 

Booking Health overall have been efficient with communication and bookings and found me an excellent Professor for my treatment in Germany that I couldn’t receive in the UK. I was allocated my own travel manager Hishem who was great at overseeing my travel arrangements and booking transfers to and from the airport. I also had an interpreter who met me at the hospital called Afsaneh and she went above and beyond to make my appointment with the Professor happen with ease. She is friendly and very kind and made me feel at ease instantly she oversaw my paperwork and I hardly noticed a language barrier with the staff. She stayed with me throughout, checking at all times I was ok and comfortable. She is a true credit to Booking Health and I imagine a very valued member of staff.
Professor Vogl is overseeing and treating me for TACe treatments he is at the very top of his field and as I have spoken to others in the medical profession he is very renowned for what he does. He speaks very good English. I had two treatments with Professor Vogl through Booking Health and my tumours are reducing and reacting really well to the treatment I have had. I am extremely pleased with the success and may it continue.
So why 4 stars? The only thing that has let it down and can be easily rectified is the transfer from the airport to the accommodation. The transfer company don’t use a sign board with Booking Health on or your name. So a guessing game when you come through arrivals. Both arrivals I’ve had, they’ve not been there and I’ve had to wait around a long time. Which is very frustrating as I have to take two flights from Bristol as they don’t do direct to Frankfurt, so you just want to get to your final destination. Like I said this is something easily rectified by Booking Health to make it a 5* experience.

Treatment was good from the Clinic, but bookinghealth charged us over DOUBLE the price of the medical procedures. They then refused to give us an accounting of the expenditure, which means we could not claim on our insurance. Very dishonest and illegal. I suppose if you can afford to pay €22,500 for a procedure that actually costs ¢9000, then go ahead.

السلام عليكم،

أكتب إليكم نيابةً عن المريض رقم 139264، وأود أن أعرب عن معاناتنا المستمرة لمدة سنتين في محاولات لاسترداد مبلغ مالي من شركة Bookinghealth. للأسف، يتم تأجيل الأمر باستمرار. نريد أن نحذركم بشدة من التعامل مع هذه الشركة.

لقد قمنا بإبلاغ السلطات الألمانية بالوضع، ونخطط لإبلاغ القنوات المحلية والعربية قريباً. على الرغم من أننا وقعنا على مستند يحظر علينا النشر أو الكتابة عن الشركة، فإن الظروف الحالية تدفعنا للإفصاح عن التفاصيل للعامة لضمان عدم تعرض الآخرين لهذه الممارسات.

هذا هو التحذير الأخير لشركة Bookinghealth: إذا لم يتم إعادة المبلغ، سنضطر لنشر جميع التفاصيل المتعلقة بهذه القضية. نطلب من الجميع أخذ الحيطة والحذر.

Dear,
I would like to share my exceptional experience with Booking Health. I extend my heartfelt thanks to Dr. med. Manfred Schattenkirchner for his outstanding medical expertise, Nour from Booking Health for their seamless coordination and support, and Basar, the translator, for his excellent translation services. Their combined efforts made my healthcare journey smooth and successful.

Ghazi

They were very helpful and everything was according to plan. We got great service from the team and detailed report afterwards.

Hello,

At the end of last year, my 20-year-old sister was diagnosed with multiple sclerosis (MS). Given the limited treatment options available and the lack of a cure, I began researching alternative therapies online. My search led me to stem cell therapy, which has shown potential in regenerating damaged nerves and improving overall patient outcomes. I discovered a private hospital in Germany offering this treatment for MS patients through Bookinghealth.com. After contacting them, an agent from Bookinghealth.com provided detailed information about the treatment process. Despite the high cost, I decided to proceed in the hope of improving my sister's quality of life. For context, I live in Europe as a student.

Bookinghealth.com provided a comprehensive program description in PDF that outlined the medical services included in the treatment. The program mentioned the following: an initial presentation at the clinic, including a clinical history, physical examination, and a review of medical records; extensive laboratory tests covering a complete blood count, urine analysis, biochemical blood analysis, tumor markers, inflammation indicators, antibodies for HIV and hepatitis (B, C, D), and blood coagulation indicators. The core of the treatment involved stimulation therapy to increase stem cell numbers, stem cell collection using intravenous anesthesia, and the reimplantation of these stem cells. The program also included body fluid management, post-reimplantation patient observation, symptomatic treatment, control examinations, essential medicines and materials, nursing services, and future care recommendations. We believed the program was well-coordinated and worth the price. Unfortunately, what we received was far from what was initially promised.

We paid the full amount via international transaction to Bookinghealth.com. After the payment, Bookinghealth.com appointed a new "travel agent" for us who contacted me via WhatsApp. We needed to apply for a German visa since we live in a third-world country. The agent recommended a maximum of three people and suggested applying for a 5-day visa to ensure success. However, my parents were skeptical, as only five days were not enough to evaluate the aftermath of the treatment and ensure my sister’s stability. Since my sister was diagnosed with MS, she has taken it hard, and her attitude and overall personality have changed significantly in just a few months. So, my family wanted to make this trip a memorable family experience to cheer her up and provide motivation and good memories. However, when I told the travel agent we wanted to apply as a whole family and explained why, the travel agent became increasingly frustrated and disrespectful, asking questions like "Do you not care about your sister receiving the treatment? Why don’t you think about your sister? What is the original purpose of going to Germany?" Her attitude made me very angry and stressed. Despite the unpleasant interaction, we proceeded with the agent’s suggestion, as I just wanted my sister to receive the best treatment and avoid making a scene. In hindsight, it seemed they were just after our money.

Upon our arrival in Germany, a chauffeur from Bookinghealth.com met us at the airport, dropped us at our hotel, and left. We did some sightseeing, and on the day of the hospital visit, we expected the full range of medical services described in the official program. Unfortunately, there was no physical examination, no review of medical records, no urine analysis, no tumor markers, no complete blood count, no indicators of inflammation—only a blood test, which we had to request and pay extra for. Despite having sent my sister’s previous tests and MRI scans to the agents beforehand, the hospital had not received them on the day of the procedure. This lack of preparation meant the doctors were unaware of my sister's current medical state but proceeded with the therapy anyway. When I confronted the travel agent about the missing services and documents, she insisted they had fulfilled their promises and spoke to me in a cutting and dismissive manner. Our decision to proceed was based on the detailed medical program provided by Bookinghealth.com, but the actual treatment fell far short of what was promised. The agent’s attitude was horrendous and added unnecessary stress to an already difficult situation. I filed a complaint about the travel agent to Bookinghealth.com, but it is ultimately the fault of Bookinghealth.com for providing misinformation. If we had known the actual procedure of the program, we wouldn’t have come for this treatment. I am beyond disappointed with Bookinghealth.com.

Thank you for reading my experience with Bookinghealth.

Extremely satisfied with Booking Health team and their abilities to offer:
- high-quality medical solutions
- well-suited treatment plans tailored to my needs and preferences
- full support both inside and outside the clinic
- seamless communication throughout the process
- great care for travel arrangements

Everything went smooth from the beginning. Monica, my dedicated case manager, handled the application process with grace. She is an exceptional communicator, paying great attention to every detail and addressing all my questions (medical and organizational).
Nour promptly took over the arrangements for my trip and provided amazing support during my treatment in Germany, making sure everything is going on perfectly. Special thanks to Aksana and Mrs Claudia who played a crucial role in making everything stress-free in the hospital.

Everything went excellent and I am incredibly grateful for that, so a big thank you from my heart to all the BookingHealth team for their exceptional care and support they offered me. I wish you all the best!

Добрый день!
Я Мусостов Султан гражданин Российской Федерации. В прошлом году через вашу компанию я привез сына в клинику Людвига Максимилиана. Меня сопровождала ваша сотрудница Натали Корнер. В течении всего года она была на связи. Я ей очень благодарен!!!
С ее стороны все было на высшем уровне!!!

Хочу отметить профессионализм моего координатора Натали Корнер а также поблагодарить за отзывчивость и оперативную помощь, Желаю искренне успехов во всём!

Спасибо большое за организацию моей поездки в Германию тревел-менеджеру Натали Корнер. Она помогла мне с быстрой организацией приема, подобрала отель возле клиники, предоставила переводчика и обеспечила трансфер по приезду. Натали всегда была на связи по любым вопросам. Я был в Германии дважды, и все было хорошо организовано. Рекомендую компанию, здесь работают настоящие профессионалы.

I would say the experience was mixed. From one hand my father received the treatment, but it was a bumpy road full of misunderstanding and not always a fast and clear response, but please note that his treatment is hard to get and had to be solved fast, so I give a room for some mistakes. Because of miscommunication, he’d have to travel to the hospital abroad twice to receive the injection. From the logistics point of view I would rate it 4/5 (transfers, hotel, interpreters available), but the contact is 2,5/5. The response was usually fast, but the information scarce.

I have just returned to Canada from Berlin after receiving Stage4 cancer treatment. All my arrangements and on the ground support came through Booking Health. They liaised with hospital, provided transport and translation support. What a great experience. They really helped reduce the stress. Thankyou

Excellent service and took really good care of us the whole time.

Had a wonderful experience. Team was great - from pick-up at the airport to first day at the hospital. The translator Alina was fantastic. She made sure everything ran smoothly - clarifying matters whenever there was ambiguity. The prof doctor Vogl was approachable and friendly answering all my questions. The secretary was accomodating and friendly. The whole team was marvelous coordinating in an efficient manner. I would highly recommend them.

I wanted to express my sincere gratitude for Julia and Booking Health team for organizing the check-up program in Germany. The experience was nothing short of exceptional.

From the seamless coordination to the meticulous attention to detail, every aspect of the program was meticulously planned and executed. The efficiency and professionalism displayed by your team truly set a benchmark for excellence.

Moreover, I was impressed by the level of care and support provided throughout the program.

Overall, I am immensely satisfied with the check-up program and deeply appreciate the efforts of everyone involved.

I came across Booking Health through a friend who lives in Germany but by then I have spoken to so many doctors that were unable to offer any other alternative treatment to my son and so I did not have much hope that Booking Health will be any different. I was relieved when I received a call from Booking Health (Kate) who took the time to explain how they work. Kate responded to all of my queries very quickly and was flexible with time, including weekends. I was updated all the way and my son’s case was accepted within two days by Dr. Gansauge with appointment scheduled within 5 days. At the point of appointment I was allocated a case manager Julia who has been extremely supportive and responded to my queries quickly even out of hours. Transfers from airport to clinic and hotel was also arranged and the driver has been extremely helpful. Dr. Gansauge was the first doctor that explained in detail my son’s condition and how DC treatment will work, it made us feel at ease. We left consultation feeling positive and hopeful which is something we need as a family and most importantly my son when going through this difficult time. Today my son had his treatment and we look forward to the future.

I wrote my opinion about the company in terms of coordination, but I regret that after the treatment ended, they did not complete the financial procedures, and I asked them dozens of times regarding the invoice, mentioning the value of the tests and consultations, so that I was surprised that they sent me the total value without detail, after dozens of calls to customer service and e-mails. Note that the contract mentioned that the company will provide me with the invoices. Very bad treatment. There is no professionalism. I am writing after 6 months. You can imagine, and my topic has not ended. I am very upset with the unprofessional treatment.

Thank you very much to Booking Health for their precise organization and selection of a professional doctor in Germany. We sought help for our daughter, who has been diagnosed with epilepsy. Anastasia Miller, a medical consultant at the company, promptly contacted us and helped us choose the Beta Clinic in Bonn, specifically recommending Professor Dr. Christian Elger, who specializes in our daughter's condition. We're impressed with the clinic and the doctor's professionalism. Additionally, Natalie Korner, our travel manager, assisted us with visa applications, accommodation options, and flight arrangements, ensuring a smooth process. Once in Germany, we were accompanied by translator-coordinator Gulchehra Mamirova, whose native language proficiency made communication comfortable. The clinic and doctor met our expectations, providing thorough explanations and discussing various treatment options for our daughter. Even after returning home, we appreciate Booking Health's continued support in maintaining contact with the doctor. If you're considering treatment in Germany and need assistance, I highly recommend Booking Health.

Our translator Vivian and Dr. Gerhard Sienenhühner Was amazing

Monica helped to coordinate our trip to Germany. She was easy to understand and was prompt in her responses. We were met promptly at the airport by Yusuf who drove us to our hotel. Our interpreter Afsaneh was so very helpful and informative. She was pleasant and compassionate. She helped us understand the subway system and also assisted us in the process of purchasing medication. She met us everyday at the clinic. The one concern I did have was that I was unable to receive a specific itinerary for the treatment I was to receive after numerous inquiries. It was also a leap of faith to pay in full for services not yet rendered. It might be best to have the patient pay half and then the rest upon arrival since we were traveling from another country. I would not know how to go about enforcing a contract while in two different countries.