Booktopia Reviews 

1.318
•
TrustScore 2.5 uit 5

2,7

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Paid $80 for a book titled “100g+ protein per day meal prep guide” by KRKR. I received pixelated images, making it most obvious that they are likely downloaded from google, leading me to believe the r... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Here is your guide to Booktopia: Ships next day: Ships in 3 - 5 days. Ships in 5-10 days: Ships in 15 - 25 days. Ships in 15 - 25 days: You should receive it eventually. Probably. The cherry... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The book was delivered in a box that provides very good protection and is environmentally sound - no tape and no staples. Very pleased with Booktopia service.

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

I am happy with the service provided and the speed with which the order was filled. However, whilst I provided a PO Box for postage, the book has arrived by courier. For those of us who live in remote... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Boekwinkel
  2. ook in
  3. Hobbywinkel

Geschreven door het bedrijf

Booktopia - buy online books, DVDs and Magazine Subscriptions from Australia's leading online bookstore with over 4 million titles. Booktopia offers thousands of eBooks, daily discounted books and flat rate shipping of $6.95 per online book order.


Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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2,7

Alle reviews

(1.318)

144 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Said the book was in stock and 5-10…

Said the book was in stock and 5-10 business days. Was a Christmas present. Book not arrived and they changed it to 'backorder' on their website after I ordered it and had paid extra because no other sites had the book. Be wary if they say book is in stock and it appears to be a scarce book elsewhere because they use third parties but dont disclose that. Many similar reviews.

3 december 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Hi Dean,

Thanks for reaching out.

In stock items are shipped in 1-2 business days and not 5-10 business days from our Sydney Distribution Centre. If a book says it ships in 5-10 business days then it is not a stocked item and needs to be ordered in from a supplier.

Shipping timeframes can vary from supplier to supplier depending if it is a local or international supplier. Shipping timeframes can take anywhere from 3-5 business days, 5-7 business days, 7-10 business days, 10-15 business days, 15-25 business days and 15-30 business days.

~Luisa

~Luisa

Beoordeeld met 5 van de 5 sterren

Extremely fast delivery

Extremely fast delivery, packaged very well and the prices are incomparable to other websites. I always love to order from here.

20 november 2025
Review zonder uitnodiging
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Antwoord van Booktopia

Hi Matt,

Thank you for taking the time to send through your review.

We appreciate the positive feedback and happy to hear that the delivery was quick and you received your order without any issues.

~Luisa

Beoordeeld met 5 van de 5 sterren

Good site for non-fiction books

They offered a good selection of books in my area of interest (history) at good prices. Delivery was quick, even in the lead-up to the holidays. Everything arrived well-packaged and in perfect condition. Will definitely continue to use them!

29 november 2025
Review zonder uitnodiging
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Antwoord van Booktopia

Hi Tracy,

Thank you for taking the time to send us your review.

We do appreciate the positive feedback and are happy to hear your order was received in perfect condition.

Please reach out if there is any thing we can assist you with.

~Martha

Beoordeeld met 5 van de 5 sterren

Good, easy, not damaged

I ordered Vagabond volume 5 off booktopia and it came in a hard cardboard box that safely protected my product from any bends or such damage.They shipped it in 2 days and then stated it would arrive in 5 business days. It didnt but not to their fault ( it was burnt in a truck fire accident and quickly came afterwards).

10 december 2025
Review zonder uitnodiging
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Antwoord van Booktopia

Hi Isal,

Thank you for taking the time to send us your review.

We do appreciate the positive feedback and are happy to hear your order was received in perfect condition.

Please reach out if there is any thing we can assist you with.

~Martha

Beoordeeld met 5 van de 5 sterren

Ordering was quick and easy with…

Ordering was quick and easy with Booktopia. The books came well packaged and in perfect condition.

2 december 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Hi Sarah,

Thank you for taking the time to send us your review.

We do appreciate the positive feedback and are happy to hear your order was received in perfect condition.

Please reach out if there is any thing we can assist you with.

~Luisa

Beoordeeld met 1 van de 5 sterren

Terrible service, dreadful "policy"

I ordered a gift-wrapped book (Australia, by Tony Abbott) for my sister's birthday (11/11/25), on 28/10/25.
It was delivered to an address I have never heard of.
Booktopia told me that is my problem, as I should have checked the delivery address, and it is their policy to not correct the problem.
I have bought about 10 books a year for the past 10 years or so, and have never had a problem until now, and I told them this.
Despite this, they were prepared to lose me as a customer. And they have.

4 december 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Hi Raymond,

Thank you for reaching out. I am sorry that your order was delivered to the incorrect address.

Please provide your order number, email address and full name and I will get this sorted for you.

~Luisa

Beoordeeld met 1 van de 5 sterren

Incorrect stock availability & still waiting for refund

I chose to support Booktopia rather than Amazon but wish I hadn’t now. Their website claimed the book I wanted for a Christmas present was in stock with delivery within 10-15 days. I ordered in early November. Turns out not only is it not in stock, it still hasn’t arrived from their supplier and they don’t know when it will arrive. Never again.

Edit: I’ve responded to their reply below. They can’t help with getting the order any faster. I requested a refund but 5 days later, they haven’t processed it. I paid via PayPal so it should have been instantaneous.

2 december 2025
Review zonder uitnodiging
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Antwoord van Booktopia

Hi Em,

Thank you for reaching. I do apologise for the delay in your order.

Please provide your order, email and name and I will look into this for you.

~Luisa

Beoordeeld met 2 van de 5 sterren

Email received from Australian Post…

Hi Luisa,

Email received from Australian Post advising that the item had been delivered. I checked immediately. The item has not been delivered to my address.

NOT RECIEVED
36NPQ5016676
Sent with APGL EXPRESS

1 december 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Hi Malcolm,

Thanks you for reaching out.

To assist you further with your order, please provide your order number and confirm your name and email address.

~Luisa

Beoordeeld met 5 van de 5 sterren

Bookapedia is great.

I love reading there books fast delivery. I would recommend to friends to buy them.

13 november 2025
Review zonder uitnodiging
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Antwoord van Booktopia

Hi Carolyn,

Thank you for taking the time to send us your review.

We do appreciate the positive feedback and are happy to hear of the positive experience with us.

Please reach out if there is any thing we can assist you with.

~Luisa

Beoordeeld met 1 van de 5 sterren

The past two orders have taken over 20…

The past two orders have taken over 20 days to be delivered. Website claims 10-15days delivery but this is not correct.

Book was in good condition but if you're wanting anything within a month id order somewhere else.

28 november 2025
Review zonder uitnodiging
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Antwoord van Booktopia

Hi Jennifer,

Thank you for reaching out. We do apologise if your order is delayed and has not shipped within the timeframe provided online.

Please provide your order number to assist you further with your enquiry.

~Luisa

Beoordeeld met 5 van de 5 sterren

Book " frog the secret life of a paramedic "

Easy to make an order communication was excellent from putting in an order to being updated on shipping packaging was good definitely will order again 5 star review

26 november 2025
Review zonder uitnodiging
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Antwoord van Booktopia

Hi Wayne,

Thank you for taking the time to send us your review. We do appreciate the positive feedback and are happy to hear of the excellent experience with us.

We look forward to seeing you again.

~Luisa

Beoordeeld met 5 van de 5 sterren

Good reliable company

It is easy to buy on there site and then delivery and updates plus packaging is all done very well.
Prices are standard to what it is elsewhere.

4 november 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!
~Martha

Beoordeeld met 1 van de 5 sterren

Buy your books elsewhere...

I placed an online order for 3 books on the 14 November 2025 and paid $86.95 on that day. I finally received the order in the mail on the 25 November only to discover only one book was sent. I rang and enquired about the other books and was told that they had just received one from their supplier and they would send that out to me. The other would take about another week and a half to get to them I was advised, and then the same amount of time again to get to me. All three books were written in Australia by Australians. And all were paid for weeks in advance of me actually receiving them. They were all supposed to be gifted to someone this week, but now I have to wait until I receive the second book and the third i've cancelled and asked for a refund as that was going to take another 3 weeks to get to me. I was not advised at all of these massive time issues. I will never ever use this company again to purchase any books. Severely shocking customer service.

25 november 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Hi,

Thank you for reaching out. I do apologise for the negative customer service you have received.

To assist you further with your enquiry and feedback, please provide your order number, full name and email address.

~Luisa

Beoordeeld met 5 van de 5 sterren

Great shopping experience

The site is easy to use. I found my item at a great price. It was packaged well and sent quickly. It arrived in perfect condition and exactly as described. I will definitely be shopping here again.

26 oktober 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!
~Martha

Beoordeeld met 5 van de 5 sterren

I was very happy with the prompt delivery!

I was very happy with the prompt delivery and especially with how my book was wrapped and protected. Very happy customer!

31 oktober 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Hi Kim,

We appreciate you taking the time to send through your review.

We are happy to hear that you have received your book promptly and without any issues. We thank you for the positive feedback and thank you for the support.

~Luisa

Beoordeeld met 5 van de 5 sterren

Greatful

Thankyou Booktopia for our very resourceful book sent within days of order in good condition very happy with it and the service.

28 oktober 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Hi Alimae,

Thank you for taking the time to write a review.

We are happy to hear that you have received your book promptly and in good condition. We appreciate the positive feedback and thank you for the support.

Please reach out if there is anything else we can assist you with.

~Luisa

Beoordeeld met 4 van de 5 sterren

Booktopia actually had stock

Booktopia was the only supplier who had a book I was. Basing for my sister’s birthday - all the well known physical and online book retailers had no stock. The price was very competitive too. I had to factor in the 2 weeks for delivery but was happy to do so.

5 november 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Hi Kace,

We do appreciate you taking the time to send through your review.

We are happy to hear that we were able to assist you in getting the book for your sister's birthday.

Thank for the positive feedback and please reach out if there is anything else we can help you with.

~Luisa

Beoordeeld met 2 van de 5 sterren

The shopping experience itself was…

The shopping experience itself was fine, but they sold me 11 copies of a book that they only had three copies in stock for. It wasn't until the three copies shipped that I found out I wasn't getting the other eight, and that I wouldn't be getting them till early December.

To their credit, they did refund the value of the 8 books, but don't say you have the items in stock in the quantity I want and not be able to fulfil the order.

24 oktober 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Hi Michael,

Thank you for bringing this to our attention.

We are sorry for the negative experience. However, we do take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future.

Please accept our sincerest apologies for any inconvenience this may have caused.

~Luisa

Beoordeeld met 5 van de 5 sterren

I ordered a travellers map of Ireland…

I ordered a travellers map of Ireland and it was very fast delivery and a fantastic product!
It has helped up plan our stops to throughout Ireland, it's waterproof and has little stickers to help along the way!
Very happy with my map!

6 november 2025
Review zonder uitnodiging
Logo Booktopia

Antwoord van Booktopia

Hi Pam,

We appreciate you taking the time to send through your review.

We are delighted to hear that your order arrived promptly, without any issues and that you are happy with the product.

Thank you for the positive feedback and for supporting Booktopia.

~Luisa

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