Borrowell Reviews 

237
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

In general I find the website to be user friendly and when there are difficulties or errors, they reply quickly to emails and assist in resolving the issue in a competent, friendly, yet professional m... Toon meer

Beoordeeld met 5 van de 5 sterren

I get e-mails periodically during the month and I always check my current Credit Score. They also send recommendations for credit cards. I find theses very helpful to add to my credit and see what pro... Toon meer

Beoordeeld met 4 van de 5 sterren

Their credit card promotion is legit. I did have to provide details of the transaction but they did follow up to confirm everything. I will continue using Borrowell for credit card ideas and use the... Toon meer

Beoordeeld met 5 van de 5 sterren

I haven’t had rent advantage for very long, less than a week, so I haven’t seen any of the projected growth or benefits yet. That notwithstanding, I have had more trouble with the basic uploading th... Toon meer

Bedrijfsgegevens

  1. Geld en verzekeringen

Informatie afkomstig van verschillende externe bronnen

Borrowell empowers Canadians to improve their financial well-being by providing free credit score and credit report monitoring. Get your free credit score today!


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

237 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(237)

91 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Borowell recommended a lender

Borowell recommended a lender, said I had an excellent chance of getting a loan through that lender. They got all my information and denied the loan. How WRONG they (Borrowell) were.

15 januari 2025
Review zonder uitnodiging
Logo Borrowell

Antwoord van Borrowell

Hi there,

Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration.

While we work with trusted lenders to provide personalized recommendations, approval decisions are ultimately made by the lenders themselves based on their criteria. We strive to offer the best possible matches, but we know that can't always guarantee approval.

Please reach out to our support team at info@borrowell.com with the subject "Trustpilot Review", and we'd be happy to help clarify any concerns or assist in exploring other options that might be available to you. Your feedback is invaluable, and we're committed to improving our services.

Beoordeeld met 1 van de 5 sterren

Not only wasting time, but also risking credit score loss!

Do NOT waste your time! You will regret it by seriously damaging your credit score and receiving countless tempting emails. I realized this very late, after years of usage and even after subscribing to 9 months of their ineffective RentAdvantage program. It seems they are playing a money game with redundant and harmful activities under a marketing mask

16 januari 2025
Review zonder uitnodiging
Logo Borrowell

Antwoord van Borrowell

Hi there,

Thank you for your feedback. We sincerely apologize for the frustration and negative experience you've had with our service. We understand how important it is to protect your credit and privacy, and we’re genuinely sorry that we didn’t meet your expectations.

We would like to address your concerns and work towards a resolution. Please reach out to our member experience team at info@borrowell.com with the subject "Trustpilot Review", and we will do our best to assist you with any issues. Your feedback helps us improve, and we appreciate you bringing this to our attention.

Beoordeeld met 1 van de 5 sterren

Lacks clarity and options for customers

I recently enrolled in Borrowell’s $25 bi-weekly Credit Builder program and fortunately my experience thus far has been underwhelming.

There are no clear options in app for linking payments or establishing backup payment methods, which seems like a fundamental feature for a service of this nature.

Moreover, the absence of live support agents further adds to the frustration.

All inquiries must be addressed via email, which results in delayed resolutions and a lack of real-time assistance ( I am still waiting for a reply how to link my payment/bank account).

The process feels needlessly convoluted and cumbersome, and fails tragically short of the clarity and support one would expect from a company specializing in financial services- especially of the ones of this nature.

It also seems that customers are unable to access detailed information about their credit-building progress, such as how much of their loan has been paid off.

26 januari 2025
Review zonder uitnodiging
Logo Borrowell

Antwoord van Borrowell

Hi there,

Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with our Credit Builder program has been less than ideal.

We’re working on providing more detailed insights within the app to help you stay informed about your subscription status and credit-building journey. Additionally, our team has reached out to you, via email, with further information.

Beoordeeld met 1 van de 5 sterren

Frustrating and Unresponsive Cancellation Process

I’m extremely disappointed with my experience canceling my Credit Builder Account. The process is painfully slow, and apparently, the only way to contact their customer service is through email—no phone support whatsoever. Even worse, they rarely reply to emails, leaving you in the dark.

I’m genuinely concerned they might charge my next payment because it’s taking so long to finalize the cancellation. This lack of responsiveness and efficiency is unacceptable. I would not recommend this service to anyone, especially if you value prompt customer support and transparency.

10 januari 2025
Review zonder uitnodiging
Logo Borrowell

Antwoord van Borrowell

Hi there,

Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered while trying to cancel your Credit Builder Account. We understand how important it is to have a smooth and timely cancellation process, and it’s clear we fell short in providing that for you.

Your feedback is incredibly valuable, and we are committed to making improvements to ensure this doesn’t happen again. If you haven’t received an email response yet, please feel free to reach out again, and we’ll prioritize your case.

We appreciate your patience and understanding as we work to improve our service.

Beoordeeld met 1 van de 5 sterren

Borrowell isn't accurate

Borrowell isn't accurate. I've completed bankruptcy. 1 account is still open when it should be closed. My credit limit is also wrong and off by over a thousand dollars. Site needs to improve with being accurate.

10 oktober 2024
Review zonder uitnodiging
Logo Borrowell

Antwoord van Borrowell

Hi there, we're very sorry to hear you had a negative experience, and we understand how frustrating that could be. It's important to note, the information Borrowell presents to you, comes directly from Equifax Canada. If your information is inaccurate, please contact us directly at info@borrowell.com with the subject "Trustpilot Review", and our team will ensure it is corrected. Thank you.

Beoordeeld met 3 van de 5 sterren

Gift Certificates

I am a member of Borrowell, have found them reliable so took an offer to get a credit card through them, with a promise of a $50 Amazon gift card. That was 5 June. I did receive the gift certificate mid August.

29 juli 2024
Review zonder uitnodiging
Logo Borrowell

Antwoord van Borrowell

Hi there, we're very sorry to hear you have not received your gift card, and we understand how frustrating that can be. Please note that these gift cards are sent out to our members at the end of the marketing campaign and can take up to 60 days to process and confirm the status of your application. Once we receive confirmation, your Gift Card will be sent out by Borrowell within 30 days. Please get in touch with us directly at info@borrowell.com with the subject line "Trustpilot Review" and our team can look into this for you.

Beoordeeld met 1 van de 5 sterren

Denied a lifetime access to Rent…

Denied a lifetime access to Rent Advantage ; after I cancelled the first time. The email response vanished mysteriously. I deleted my Borrowell account since I am low income and treated as if I have no right to access credit building services. I can pay $59 to register past rent payments well I will add it to my expenses.

21 juli 2024
Review zonder uitnodiging
Logo Borrowell

Antwoord van Borrowell

Hi Caroline, we're very sorry to hear you had a negative experience, and we understand how frustrating that could be. Please contact us directly at info@borrowell.com with the subject line "Trustpilot Review" and our team will be happy to help!

Beoordeeld met 1 van de 5 sterren

They do not respond and they falsely…

They do not respond and they falsely claim to improve your credit score with a borrowell loan and then they wont answer your emails when you try to cancel the loan repayments and get your money back. SCAM

17 juli 2024
Review zonder uitnodiging
Logo Borrowell

Antwoord van Borrowell

Hi Linda, I'm sorry that you had a frustrating experience with Borrowell. Please contact us directly at info@borrowell.com with the subject "Trustpilot Review", and our team will be happy to help!

Beoordeeld met 5 van de 5 sterren

The More You Know


I get regular updates whether or not there has been a change in my score. No one wants a bad credit score even if there as many reasons as people it still makes a person feel "less than". It takes a long time to recoup. The agencies that keep "all our stuff" for me, whenever I thought of them it was intimidating. Not so much now because everybody has everything about everyone, if you know what I mean. The customer service I received as I've already said was unexpected but great. As the middleman i don't doubt you get some really nasty misplaced anger. Just so you know that it's working, I can honestly say that my opinion of Borrowell has improved & I really didn't have a negative one to begin with. :) What you have done is create a connection between us, where now when I think of you I have respect for what you do & see you as someone who is there to help us improve that rating, cheering for us. All I have just said sounds childlike but there's only so much time to go on. The site itself has suggestions & options to look at that might be beneficial to check out. Where are people going to go for information when in a situation like this so I hope people find you or you find them. Thanks, take care

2 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am very impressed…

I am very impressed with this company's business and the experience was adequate, and well pleased. I really liked the response time, not only did you quickly resolve the issue you were fast and efficient also very understanding and well presented. All stars for Borrowell and associates sending ya'll much love respect and gratitude God bless us all.

24 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Its a SCAM

Its a SCAM, they say it builds your credit, but if you check on Credit Bureaus like Equifax, it does show the Borrowel reports about "payments made" (it shows many each month), but literally beside all of them it says that it DOESNT Affect the Credit Score...

So its basically waste of time and money because Credit Bureaus dont even consider it...

I wish I could post pictures here and show that on my Equifax shows that the "Reports/Payments" made with Borrowell to Credit Bureaus has no effect on the Credit Score...

20 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Read the fine print!

I have followed up on many recommendations that have been suggested. While companies do offer lending information always read the fine print. It will tell you why you get turned down so often. I find this frustrating, so I sent an email to the company, explaining this.
I received an answer back. They find you matches to your basic criteria. However it is up to you to do your homework.
Now I know when certain companies continue to come up, I have read the fine print so I just delete it.
I

5 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly Recommend Borrowell to Everyone

Borrowell's great customer service helped me get back into my Credit Account when an error locked me out. I tried everything to get back in and even called Equifax who would not even help me get back in and just wanted to sell me a monthly membership to get me a new Credit Account with them. I would recommend Borrowell to everyone as you should always stay on top of your credit and they are always sending you updates so you can keep an eye on your credit to make sure there is nothing going on that you don't know about. They are always there to help, and their services are Free.

14 mei 2024
Review zonder uitnodiging

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