There was a slight mix-up with my order so I contacted customer services by email. I received a very polite and friendly response and my order was corrected without a fuss. Boucleme products are ama... Toon meer
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The products are great and smell really good. No subscription needed but nice discounts if you do subscribe. When I have needed customer service they have been very helpful - Aurelija sorted everythin... Toon meer
Bedrijf heeft geantwoord
I have bought the Boucleme curl cream and curling gel [both unfragranced] and have been pleased. However the BOUCLEME unfragranced hair conditioner is absolutely awful. There is no conditioning in it... Toon meer
Bedrijf heeft geantwoord
My Holy Grail Styler! I am completely loyal to Bouclème for my styling routine, and while I use all of their gel styling products, the yellow gel (Curl Defining Gel) is my absolute holy grail! The... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Natural products for curly hair. Silicone, sulphate & paraben free. We understand the needs of curly hair. Our products are packed with high performance actives that restore moisture and life to dry lacklustre hair. Our simple 3 step system cleanse, co...
Contactgegevens
Unit 309 Cocoa Studios, SE16 4DG, London, Verenigd Koninkrijk
- info@boucleme.co.uk
- boucleme.co.uk
4,2
Goed
1K reviews
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There was a slight mix-up with my order…
There was a slight mix-up with my order so I contacted customer services by email. I received a very polite and friendly response and my order was corrected without a fuss. Boucleme products are amazing, and it's lovely to deal with a company that obviously cares about its customers.
14 september 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you for taking the time to share this. We're sorry there was a mix-up with your order but we're really glad our customer care team were able to help and it means a lot to hear you're enjoying your Bouclème products!
Lovely products, great for curly hair.
The products are great and smell really good. No subscription needed but nice discounts if you do subscribe. When I have needed customer service they have been very helpful - Aurelija sorted everything out for me when I was having problems changing my subscription. And best of all, my hair is looking much more healthy and curly and much less frizzy since using Boucleme products.
24 september 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you so much for taking the time to leave such a thoughtful review. It's wonderful to hear that your hair is looking healthier and curlier with less frizz since switching to Bouclème and we're glad you're enjoying the scents too! We want our subscription to feel flexible and good value so it's great to know the discounts are working well for you. We're also pleased our customer support was able to help when you needed to make changes to your subscription. Thank you for being part of the Bouclème community!
The worst customer service
Their products are good, without a doubt, however, their customer service has always been not up to standards but it is getting worse year after year.
Here are a few examples:
1/ Their Seal & Shield gel has been out of stock for 3+ months now. When I first enquired, I was told it will be back in August, then when this didn't happen and I enquired whether this product has been discontinued, follow up emails were filled with lies.
2/ I have 487 loyalty points which I was unable to use for a while now and when I enquired, no replies. They blocked them as they pleased, awaiting to know why they don't allow me to use them?
3/ I was sent an email, today, to do 3 reviews with added 10 points for each. This should make my points 517.. Guess what they dropped my points today to 217.
This is dodgy and pointing towards a scam.
4/ Using these points necessitates a minimum spending of £60. Their pricing of items is calculated to push for more items to buy, in order to use the points. So pathetic how stupid they are to think they can keep undermining their clients' intelligence and needs. What they care is their own interest. Which is fine, cancel this scam of loyalty points.
5/ When they make offers to get rid of old stocks, most probably, as they block other items and show them as out of stock.
The sales and offers are geared towards their benefits. The loyalty points are also geared to their benefits.
They reply to emails as they please and their justification is we are a small team. You are no longer a small business, you have expanded and you are selling abroad now. As if the clients are a burden or not worthy. Buy our products, give us your money and stay away, without bothering us, that seems to be MO. When a client has query give it a priority. Tell the truth, you'll be far more respected.
Checking your emails, possibly once per week, is not a customer service. Plus have someone with one brain cell, at least, to reply and to represent you. You are shooting yourself in the foot by allowing someone like *Au..... to be your forefront. She is dim, lazy and clueless and she lies. Unless it is your policy to train your employees to spread lies to cover your failures
Honestly I am at the end of my wits with this and rest assured as much as your products are good, you are not the only ones selling good products. You don't respect loyalties and loyal customers. This is your last chance to reply to my emails, rectify my loyalty points and unblock them, too.
Shame on you Boucleme.
9 september 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it has been. We’re particularly sorry for the continued delays with the Seal + Shield Curl Defining Gel and understand how disappointing it has been to have been waiting for this product for so long. We appreciate your patience and will ensure our Customer Service Team keeps you updated regarding its availability. Our Customer Service Team will also continue to keep you updated regarding the other products discussed with you and will let you know once they become available. We’re glad we were able to clarify how the loyalty points redemption works and apologise for any confusion this may have caused. We’re sorry that your experience has left you feeling let down and we appreciate your feedback regarding our customer service, communication and response times. We understand how important it is to receive clear and timely support when you have a query. We genuinely appreciate your feedback and will take your comments on board as we continue working to improve the experience we provide to our customers.
Rapid resolution
I placed an order and they accidentally sent the wrong product. i emailed them and within a couple of days i had the correct order on the way to me, very satisfactory service. Plus great products.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you so much Melanie! We're really pleased our team got this sorted quickly for you and while we're sorry the wrong product slipped through, it's lovely to hear the fix left you happy. Thank you for your patience and for the kind words about our products too. Here's to lots of good hair days ahead!
Great customer service team and great…
Great customer service team and great products ! I’ve used Boucleme products for a while now and it is what works best for my hair. I recently ordered my re-stock and the parcel was lost. The team was super reactive and a replacement order is already on the way!
25 augustus 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you so much Melissa! We're so pleased you've found what works best for your curls with us that means a great deal. We're sorry your parcel went missing on this occasion but we're really glad the team could get a replacement out to you quickly. Thank you for your patience and your loyalty over the years!
Customer Service is Prompt and Thorough
Products are consistently great quality, but what stands out is the service. I recently needed help from customer service (set up two different rewards account inadvertently), and Aurelija was so quick to respond and get things sorted for me. Very friendly and thorough.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you so much Stephanie! It's lovely to hear you rate the products and even lovelier to hear the service made a difference. Sorting out the duplicate rewards accounts was no trouble at all and I'm really glad we got everything tidied up for you quickly. Thank you for taking the time to share this, it genuinely means a lot to the whole team!
My Holy Grail Styler!
My Holy Grail Styler!
I am completely loyal to Bouclème for my styling routine, and while I use all of their gel styling products, the yellow gel (Curl Defining Gel) is my absolute holy grail!
The 1-litre pump bottle is incredibly convenient, making morning styling completely effortless. It lasts me a solid two months and has a refreshing, amazing scent that I love.
I have recommended this product so many times that I jokingly feel like I should own shares in the company! The proof is in the results: I get non-stop compliments on my curls, and people are constantly asking me what my secret is and how I style my hair. If you want defined, beautiful curls that look fantastic every single day, this is the bottle to buy.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you so much Claire! What a joy to read. The Curl Defining Gel being your holy grail is exactly what we love to hear and we're thrilled it's lasting you well and that the scent's a winner too.Thank you for recommending us so generously and for the wonderful compliments on your curls reviews like this genuinely make our day!
Ordered the Style Icons as a present…
Ordered the Style Icons as a present for my mother in law, what a lovely kit!
5 augustus 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you so much Blanka! The Style Icons kit is a lovely one to gift we hope your mother in law enjoys it. Thank you for choosing Bouclème for her present and for taking the time to leave a review!
I have bought the Boucleme Curl Conditioner unfragranced
I have bought the Boucleme curl cream and curling gel [both unfragranced] and have been pleased. However the BOUCLEME unfragranced hair conditioner is absolutely awful. There is no conditioning in it.
It looked promising, thick and creamy, but after wrapping my hair in a towel and then trying to brush it out, it was tearing my hair. It had turned it to straw stuck in a huge lump. I’ve never experienced anything quite like it. This was bought directly from the company. Obviously I can not recommend it.
28 juli 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you for taking the time to share this Judith and we're genuinely sorry the Fragrance Free Curl Conditioner didn't work for you that's clearly not the experience anyone wants, especially when the Curl Cream and Curling Gel have suited you so well. We're glad you enjoy those two. We can see our team has already been in touch with you directly to resolve this but if there's anything further you need, please don't hesitate to reach back out to us. Thank you again for your honest feedback.
I have used Boucleme for a long time
I have used Boucleme for a long time, recently something was missing from a parcel, their costumer service team were brilliant, responsive and helpful. Started the process on the 22nd, a week later they had organised sending me another after some investigation. Great speedy help.
22 juli 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you so much! We really appreciate your loyalty over the years. We're sorry something was missing from your parcel but we're glad our team could look into it and get the missing item sent out to you. Thank you for your patience while we investigated and for taking the time to leave such a kind review!
Excellent customer service from…
Excellent customer service from Aurelija! I emailed to find out when a product would be back in stock because their super style hold is soooo good. I received a response with 2 hours - which was both friendly and provided the info I needed. Thanks so much - I will continue to keep recommending Boucleme to everyone.
17 juli 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you so much Sarah! I'm really glad I could get you the restock info quickly and delighted the Super Hold Styler is a favourite of yours. Thank you for recommending us so generously it genuinely means a lot to the whole team!
Excellent customer service
Excellent customer service, I had a discount code that I didn’t use and the people at Boucleme were so helpful and gave me a refund of the amount my discount code would have given me.
9 juli 2026
Review zonder uitnodiging
Antwoord van Bouclème
Thank you so much! We're really glad the team could sort out the discount for you and get that refunded. Thank you for taking the time to leave a review it's much appreciated!
First and last order
First order arrived incomplete. Box badly wrapped and arrived damaged . Products missing. Tried to contact via email x 2. No response. Not even an acknowledgement of my concerns. Won’t buy again
2 juli 2026
Review zonder uitnodiging
Antwoord van Bouclème
Hi Gillian,
We’re really sorry to hear about your experience and completely understand your disappointment. This is not the level of service we aim to provide, and we would really like the opportunity to look into what happened and help resolve this for you. We haven’t been able to locate any previous requests or correspondence under the name. Could you please email us at info@boucleme.co.uk or let us know the best email to contact on, along with your order details if possible? We’d really appreciate the opportunity to investigate the missing items and the condition of the parcel on arrival, and do our best to put this right for you.
Very responsive and timely customer…
Very responsive and timely customer care. Great products.
23 juni 2026
Review zonder uitnodiging
Antwoord van Bouclème
Hi!
Thank you so much for your kind review. We’re delighted to hear that you’ve had a great experience with our customer care team and that you’re enjoying our products.
We really appreciate your support and kind words.
Kind regards,
Bouclème Team
Excellent produits !
Excellent produits ! Ils sentent bon, définissent bien les boucles, leur apportent une fraîcheur et une légèreté que je n’ai pas trouvé lorsque j’ai testé des produits d’autres marques!
28 juni 2026
Review zonder uitnodiging
Antwoord van Bouclème
Hi!
Thank you so much for your lovely review. We’re delighted to hear that you’ve had a positive experience with our customer care team and that you’re enjoying our products.
We really appreciate your kind words and your support.
Kind regards,
Bouclème Team
The products I was looking for!
Effective products with really helpful customer support. When I follow their advice my hair is soft and shiny and the curls are defined. Most of the products come in both a fragranced and non fragranced version which is a really nice touch.
23 juni 2026
Review zonder uitnodiging
Antwoord van Bouclème
Hi!
Thank you so much for your wonderful review. We’re thrilled to hear that our products are helping you achieve soft, shiny hair with beautifully defined curls.
It’s also lovely to hear that our personalised advice has helped you get the best results from your routine. We’re proud to offer both fragranced and fragrance-free options, so that more curl types and preferences can be catered for.
Thank you again for your support and kind words.
Kind regards,
Bouclème Team
I LOVE these products.
I LOVE these products.
As someone who grew up in the era of straightening hair at every opportunity it is now amazing to be able to embrace the curls. Leave hair to dry naturally with these amazing products and know it will look great!
22 juni 2026
Review zonder uitnodiging
Antwoord van Bouclème
Hi!
Thank you so much for your lovely review. We’re so happy to hear that you’re embracing your natural curls and that our products are helping you feel confident wearing them.
It’s amazing to hear that you can now enjoy your curls with a simple routine and let your hair dry naturally while still achieving great results.
Thank you for sharing your curl journey with us, and we really appreciate your support.
Kind regards,
Bouclème Team
My order has never been delivered to me…
My order has never been delivered to me while the supplier was confirming it was. Boucleme has assisted me and shipped me again the order I never received.
1 juni 2026
Review zonder uitnodiging
Antwoord van Bouclème
Hi!
Thank you for taking the time to leave us a review. We’re sorry that you experienced issues with the delivery of your original order, but we’re glad we were able to assist and help resolve this for you.
We really appreciate your patience and understanding while we looked into this, and we hope you enjoy your Bouclème products.
Thank you again for your support.
Kind regards,
Bouclème Team
I love Bouclème products
I love Bouclème products, they are my go-to products for my dry curly (older) hair. I also love their customer service, I recently made a small error in the ordering proces. It took me one email and it was all sorted out. So wonderfull. Thank you very much!
4 juni 2026
Review zonder uitnodiging
Antwoord van Bouclème
Hi!
Thank you so much for your wonderful review. We’re delighted to hear that Bouclème has become your go-to for your dry curls and that our products are helping you care for your hair.
It’s also lovely to hear that our customer service team was able to quickly help resolve your ordering issue. We always aim to make things as easy and smooth as possible for our customers.
Thank you again for your kind words and continued support we truly appreciate it.
Kind regards,
Bouclème Team
Fragrant and decent product
I ordered three new products from this company as I wanted a curl product tgaf kept its hold for a second day without giving me frizz. I’ve tried now the super hold gel which I really liked - it did what I asked and left my hair feeling soft nor making my hair look darker than it is. Ive also tried the curl cream with the curl defining gel and I’ve had an equally good result. Products smell amazing too. The only downside was Evri’s performance but I’m impressed with Boucleme - I let them know and I’ve since had three emails following up to check that the product did arrive and to see if I liked it. I love that they care and I’m looking forward to trying more of their range.
28 mei 2026
Review zonder uitnodiging
Antwoord van Bouclème
Hi!
Thank you so much for taking the time to share such a detailed review. We’re delighted to hear that you’re enjoying your new Bouclème products and that the Super Hold Styler, Curl Cream, and Curl Defining Gel have helped you achieve the hold, softness, and definition you were looking for without unwanted frizz.
It’s wonderful to hear that you’re enjoying the scents too, and we really appreciate your feedback about our customer care team. We always want to make sure our customers receive their orders and are happy with their products, so we’re glad we could support you despite the delivery issues.
Thank you again for your kind words and support. We hope you enjoy exploring more of our curl care range!
Kind regards,
Bouclème Team
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