BoxBrownie.com Reviews 

I used to rely on these guys, but their quality has completely gone downhill lately. I sent in photos for a hot new Listing with specific notes on what to remove, and they completely ignored my instructions, returning cheap-looking edits that I would never post on the MLS. When I jumped on their chat to ask for a simple correction, the rep was challenging and told me there was no ETA for the fix! I had to wait over 24 hours just to get the redos back, which was a HUGE headache and pushed my marketing timeline back a whole day while I was out doing Showings. Save your time and find a more reliable editor to keep your Pipeline moving.

Their furnishings and accessories are incredibly "cheap" looking. They sent me a project and I was so disappointed in the quality that I wouldn't even consider uploading the images to the MLS. I, instead, uploaded the room photos into ChatGPT for virtually staging purposes and what Chat produced was so incredible, it did not even appear that the room was actually staged. All for free and completed in minutes, no waiting.

Since December 2025, you cannot upload high quality pictures into Boxbrownie for a rework, even if they respect their condition of being lower than 20Mo.
The only solution that they give is to resize the pictures down to a few Kbts, which erases completely the quality.
Moreover, when you send pictures to remove objects, they always forget some objects, and it looks like they use IA, because the results are awful.

When I spent $400+ on Box Brownie, the original landscape background was more vibrant. Box Brownie returned a dull background and less vibrant red rocks.

Also, they can't follow directions on about half of what they return. They forgot to remove several things I marked up in the photo, but virtually staged the room nicely. When I asked for a "redo" of their work, because they didn't remove a few items, they sent me back a photo removing all the furniture they just staged the day before. I had to ask 3 times for 4 photos to be redone. They're too expensive for the quality and they put me back a day when I needed to make a listing live. Very disappointed with their work.

BB has been going down hill over the past 6 months, and now we have engaged another company. Their head office does not answer phones, the online chat just keeps saying sorry, and yet no further assistance is given.

I've been a professional real estate photographer editing my own photos for 20 years. Where I live the summers are very hot and humid, and taking photos in large vacant houses has brought me close to heat stroke in the past. This year I thought I'd use SnapSnap Snap instead so I could get in and out more quickly. My first 2 projects turned out good even though I had to have them re-edit the window views. The editing of the window views in my recent 3rd project were terrible. Most were too dark to be believeable, one was completely oversaturated, and the worst was a large window where the window frame was patchy grey instead of white and it was totally amateurish. I had them rework it twice, never got better. Then I chatted with someone who referred it to a different editor and got me a refund for the job. While waiting for it I edited the window frame myself in Photoshop and got the best possible result (it was at least usable). I received the 3rd reworking later and it was pretty good but I used my edit. I won't be using them again because you can't count on the quality being there from project to project. This is important because having to return to a house for a re-shoot is an unacceptable possibility. However, for others who don't need the best results every time and on time, this is the best service available - I have tried other apps and they all have blown out windows. But for now I'm sticking with my DSLR.

Everything is fine if there are no corrections… unfortunately, there have been far too many lately.

The production team apparently wants to deliver real estate photos within a few hours – but when they don’t read the job preferences that BoxBrownie itself asks us to provide – which I, of course, have done – the job comes back with errors. And THEN the problems begin!

Typically, you have to follow up again after 20–24 hours to check on corrections that should take 5 minutes in Photoshop but exist simply because the team doesn’t read the instructions.

The response is always that no ETA can be given for corrections – corrections that shouldn’t even be necessary if they just did what they ask their customers to do: read the preferences. Clearly, they don’t.

I haven’t received a single job back this year without errors!

It’s a shame because when they get it right, the quality is usually very good.

But I don’t want to spend all my time explaining their own mistakes, so I’ve "simply" found another provider who will handle my tasks from now on.

I worked for the company and they dont want to pay me for my time worked

Fast turnaround time, easy answers to questions, unlimited edits if needed, and I can take the pics on my iphone, so no special stuff needed.

This is the 2nd time I submitted a project where they did next to nothing to enhance the pics and charged me. I didnt say anything the first time because it was one pic. This time it was 3 pics and I specifically wrote in the notes what I wanted. They cropped the pics and didnt do what I asked. When I chatted with them the customer service person was rude and challenging. I know its only $5 I was asking for but it was because they didnt do what I asked and when I questioned them they acted like they did. Will never use them again due to the repeat experience and the rude service.

Turn around was quicker and they nailed the pictures for staging in the first try.

I recently used BoxBrownie and they transformed my listing photos beautifully! Their attention to detail and creative flair brought each room to life, making it easy for potential buyers to envision the space. Highly recommend for anyone looking to elevate their property visuals!

Turn around time was better than promised. Virtual staging real enhanced the photos

Box Brownie is user friendly and really effective, I can't wait to see the results and they look great every time!
The fast turn around and excellent service makes it so easy, I am a big fan!

I had a great experience with BoxBrownie! They delivered high-quality edits quickly and were super professional. My photos look amazing! Highly recommend their services!

The removal of items filling a family room was done quickly and looked great! And the cost was only $8. Great value for not needing to clean out an entire large family room filled with toys and other items.

BoxBrownie is easy to use and very fast, the results are excellent and if there is anything you aren't 100% happy with, just let them know and they'll fix it immediately.
I manage Airbnbs and I use BoxBrownie to enhance all the photos of all the listings

Fast Service! Love the quality, will be using again!

BoxBrownie was Super Easy

Easy to work with, fast turnaround and they gave me exactly what I needed. I will definitely use them again.

Box Brownie makes it easy and in the event you get stuck on something, the tech support helper is just a click away! They always have quick turn around and do a great job with their designs!