Boxed Reviews 

My order status remained as “ order placed” for over a week with no shipping or status update. I emailed customer service twice over this time and got no update. Eventually they emailed me to tell me that the item I ordered was “ out of stock” and not able to be delivered.

Just got my kcups delivered everything went smooth, prices have improved a bit compared to before and low minimum for shipping. Will use them again.

I ordered laundry detergent via Boxed, which they said they could deliver the next day. I was out and needed it immediately. Later, after I completed the order, I was messaged that they couldn't fulfill it next day and it would be on their regular schedule. I tried to find a way to cancel it, but couldn't. I also used in-app messaging to ask for the order to be cancelled, and never received a reply. I will not be using their service again.

Ordered 2 Boxes of Kirkland Wipes. Received 2 boxes of Cottonelle Wipes. Seriously?!?!

I first used Boxed a few years ago, and it was a great big box delivery service. I made a few orders and had absolutely no issues. I recently started ordering from them again and….it has been a weird experience. For my first delivery, I didn’t receive one of my items and reached out to customer service with no response after about a month and a half now. I received everything in my second delivery, but included in the box was a receipt from that day from Sam’s Club detailing three of the four items I bought. I was confused because I thought my items were coming from a Boxed warehouse. Turns out, someone went to Sam’s Club that morning, bought three of the items I ordered there (at lower prices), and then delivered them to me. All of this was done via Instacart as stated on the receipt. It seems that Boxed is basically just technology (the website with supposed inventory where people make and pay for their orders) built on top of the gig economy. No wonder I haven’t heard from customer service - they probably don’t even have a customer service department.

I used Boxed.com for years and loved it. I was very excited about the acquisition and relaunch in early 2025 and jumped back in.

My first order was extraordinarily late; I received it over two months after ordering despite being told of a delivery in about 10 days on checkout. That's okay, I thought. I wrote customer service during that two-month wait and got crickets, so I was pleasantly suprised and relieved when the items eventually came. (Though, I'd already purchased elsewhere at that point and no longer had space to store them.) Despite all this I thought: maybe it's just hiccups as they get everything sorted, and maybe more people ordered than they anticipated because of the superbowl. I'll give em another go.

My second order was fine, though I found it odd and not economical that the items came almost one-by-one from Instacart.

My third order was the same experience as the first, making this company officially out of chances. The delayed delivery and operational problems of receiving items months after their predicted delivery date. But the complete and total lack of communication of almost any sort is just preposterous. I attempted to write customer service three times during this latest period and heard absolutely nothing back, again. Even a canned response or AI chatbot would be better than nothing. I, and I'm sure many others, don't have extra money lying around to gamble on groceries arriving or not, and a couple hundred dollars floating in limbo for months as you wonder "will I ever receive my toilet paper" just isn't realistic in this economy.

1st time user:
I ordered 4 containers of a Kirkland product no longer available at Costco and offered at 2x the price everywhere else. It arrived on time 2 days later in perfect condition.

I had no problems when they were opened years ago.
Since they reopened I've order three times, two of which were not shipped out two weeks later. I cancelled one and am currently waiting for the last order. They lost my business and would not suggest buying from them.

I used Boxed for the first time yesterday and was pleasantly surprised that I had zero issues with the delivery. There were a lot of recent negative reviews here so I took l my chances and communication was good and my delivery arrived during my requested delivery window.

I loved the old Boxed but this new Boxed is...dodgy. The items show up in open cases like someone just brought them from their garage. I was sent the wrong item in one case and I have emailed them twice and no response. The prices are meh - nothing less than you could get at Sam's tbh - and they have a kind of unsettling amount of fresh food on their site. I probably won't go back - seems like a risk given the other reviews on here.

Customer service is the worst! Missing one item and sent multiple emails but no response, nothing!!!!

Ordered on April 7,2025 on April 15th only 1/2 of the order delivered not boxed or anything just left the items individually on the porch. Contacted customer service when initially no confirmation or tracking received. No reply from customer service.

I ordered the first of February. Two items were missing from my order. I’ve sent four emails to customer service with no response

I too,placed an order with this company on January 31, received an email confirmation, never shipped out, I’ve sent 4 emails, but no response. I finally contacted my bank to file a dispute. Not a very good first impression on my first order. I guess some people have had good experiences, people lie all the time, though.

Its been I think 13 or 14 days no delivery and no response to my emails

I placed an order on January 14, 2025. I received an email with my order number but have not received a shipping confirmation. It is now the 27th and still nothing. I have sent three emails to customer service and nothing. I have ordered several times in the past and had no issues. What is going on?!

I was devastated when they closed Boxed. We used them for 90 percent of our household needs. Flash foward to this summer a glimmer of hope, they have returned. While they were working on glitches I was still beyond happy that they are back. One glitch was an item I ordered was accidentally replaced with another, but thw customer service was amazing. Not only did they give me a refund they also sent the right product when it was back on stock. I live probably 2 hours away from them (which i never knew until this) and they hand delivered the product. Could you imagine talk about amazing personable customer service!!!! Thank you Boxed and welcome back!!!!

I placed a very large order and this will be my last one. Things were just thrown in the box together heavy with light fragile items. They were shipped all the way cross-country and it looks like the boxes were drug under the truck instead of riding inside the truck. when the delivery guy dropped them off, They were just thrown on my porch upside down. I sent a message to the Company and i asked for a refund of all of my crushed food items. This is supposed to be a convenient way to shop. I suggest you just go to the store and pick the items up yourself. Don’t bother with this company because they obviously don’t care.

I placed an order in this store more than a month ago for some gym supplements, the order was delivered and I have not received it, in addition to taking too long to be sent, I do not receive it, I have written them many emails and I do not get a response , a total trash store

This company was poorly managed and went bankrupt leaving it's shareholders holding the bag. I believed in CEO as he seemed straight forward and honest. I'll never order from this new company again.