Sales rep was extremely friendly and helpful. Received my order much more quickly than expected. Would definitely recommend and buy from BPH again.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great sales support. Shopping cart forced shipping method on me, but people at sales (or at shipping ) were helpful at sorting situation. Shipping took less than forecasted.
Bedrijf heeft geantwoord
Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... Toon meer
Bedrijf heeft geantwoord
Sales were great, but I was confused a bit about delivery, communications said pickup at terminal, yet the delivery address on documents was my home address. Should give the address of the terminal wh... Toon meer
Bedrijfsgegevens
- Verwarmingsapparatuur leverancier
- ook in
- Airconditioningwinkel
- Boiler leverancier
- Ventilatiemateriaalfabrikant
- Warmwatersysteem leverancier
- Winkel voor industriële verbrandingsinstallaties
Geschreven door het bedrijf
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contactgegevens
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4,6
Uitstekend
259 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick to rspond
30 augustus 2024
Antwoord van BPH Sales
Hi Daryl,
Thanks for taking the time to leave this feedback for our sales team!
We look forward to welcoming you back again.
The BPH Sales Crew
Sent us wrong coil
Sent us wrong coil, returned with no hassle. Correct one on the way. Folks I spoke with very helpful, would recommend BPH to others.
29 augustus 2024
Antwoord van BPH Sales
Samuel,
Apologies regarding the initial shipping mistakes, and we do appreciate your patience (plus positive feedback!).
Thanks for taking the time to leave your feedback for others.
The BPH Sales Team
Professional on time answer all my…
Professional on time answer all my questions order was delivered on time
20 augustus 2024
Antwoord van BPH Sales
Hi Danny,
Glad our team could be of service! We hope that as we continue to work with you that our team can remain as supportive and responsive as led you to this initial positive feedback! Please don't hesitate to email us any further feedback you have as we resolve your issue.
Best regards,
The BPH Sales Team
Antwoord van BPH Sales
Hi Sebastien,
Glad we were able to help you with your replacement part needs! We look forward to welcoming you back again in the future.
The BPH Sales Team
Excellent experience buying from BPH
Excellent experience buying from BPH, great prices and seamless delivery.
13 augustus 2024
Antwoord van BPH Sales
Flora, thank you for the positive feedback! We look forward to working with you again.
Good customer service
Good customer service. Keeping client informed of delivery status.
Call to company are answered by a person who is knowledgeable.
1 augustus 2024
Antwoord van BPH Sales
Crystal,
Thanks for the glowing review! We appreciate your feedback, and our customer service team is always glad to hear of another happy customer!
We look forward to welcoming you back again in the future.
The BPH Sales Team
Product selection assistance...great advice
I appreciated the input and guidance in assisting with choosing the right HRV and controller for my home. As I would be installing myself; additional input "purchase the ducting locally to save in shipping costs" was well received to save some $.
The only constructive criticism I can offer... wiring for the controller could be beneficial to offer when purchasing... especially the most expensive model.
Although I've not had the opportunity to utilize the unit (Venmar Air Exchanger A160H65RT | AVS N-Series with Virtuo Advanced controller) much as I like to leave the windows open in summer; I am confident that it will work well throughout the colder months experienced in North Eastern Ontario. Particularly, as I heat with wood and my newly constructed home is very 'tight'.
9 juli 2024
Antwoord van BPH Sales
Hi Mike,
Thanks for your review! We are glad to have been able to support, whether purchasing everything through ourselves or otherwise. We always try to remain realistic with our customers, even if that means them purchasing elsewhere if it makes financial, logistical, or sense for another reason.
Venmar manuals typically contain all the required electrical wiring information for your electrician to follow during installation; if you found that the documentation was not there or is incomplete, please feel free to write us an email with the exact details you found missing and we would be glad to share that information back to Venmar for their review and future inclusion.
We are confident that this HRV will keep your IAQ at a comfortable level this winter, even when using your wood heating system!
We look forward to welcoming you back again in the future.
The BPH Sales Team
Antwoord van BPH Sales
Steven,
We are glad you are happy with the quality and timing of our shipping partners!
The BPH Sales Team
Antwoord van BPH Sales
Hi Kevin,
Thanks for leaving your review; please contact our service team directly for any shipment or product related problems. We are always there to help!
In the meantime, would you be willing to update your review with a focus on the services and products provided by ourselves, BPH Sales, and not Canada Post (who yes, we recognize often suffers delays for various reasons)?
As mentioned above, if you still have not received your shipment, contact our team directly for support.
Best regards,
The BPH Sales Team
fast secure shipping via Canada Post
Easy to find product from a google search. Easy to order. Canadian Dollars. Fast shipping with Canada Post so secure delivery to our postal box.
8 juli 2024
Antwoord van BPH Sales
Hi John,
Thanks for the positive review! Glad to hear our services were on part with your expectations.
We have suffered the unfavourable exchange rate from USD to CAD many times, and are proud that we are able to service Canadians across the country in our own currency and without dealing with customs and import challenges.
Regards,
The BPH Sales Team
Great to deal with
Great to deal with! Thanks for your help sourcing a hard to find part!
23 juni 2024
Antwoord van BPH Sales
Hi Craig,
Glad our team was able to help you out here!
Our services team looks forward to welcoming you back again in the future.
The BPH Sales Team
Great service, quick to contact and speek to. Wish I new about you a long time ago!
Great service
3 juni 2024
Antwoord van BPH Sales
Hi Ron,
Thank you for your positive review! We also wish you knew about us a long time ago ;)
Ron, we are here for the long run now, so we definitely look forward to helping you out again in the future!
The BPH Sales Team
Great price and shipping was painless…
Great price and shipping was painless across the country, thanks again
29 mei 2024
Antwoord van BPH Sales
Hi Brian,
Glad to hear our shipping partners delivered per expectations, and that our pricing was competitive!
We look forward to welcoming you back again in the future.
BPH Sales
Higher markup and good Cx service
As a online retailer they are automated and well organized and responsive.
However their markup is significantly higher.
They refuse to price match.
The saving of being a online retailer are not shared by customers and infact u pay more for the hvac equipment. I spent 5500 plus hst and found it was 600 more than competitive price elsewhere.
Good customer service, but unreasonable pricing
21 mei 2024
Antwoord van BPH Sales
Hi Imran,
Thanks for taking the time to leave your feedback for our team! We are always doing our best to provide the lowest possible prices for our customers, but sometimes we just can't match the prices that other firms may be able to provide. We always welcome you to discuss with us, but we can never provide guarantees that we can or will price match.
We thank you again for your recent purchase and working with us. We look forward to welcoming you back again in the future.
Best regards,
The BPH Sales Team
Antwoord van BPH Sales
Hi Cheri,
Thanks for taking the time to leave your feedback!
We look forward to welcoming you back again in the future.
The BPH Sales Team
got screwed on shipping price
basically bought a light switch. it was a air exchanger switch. very small. they dont tell you the shipping price until you check out. $26.69 to ship it. unreal. never buying from them again.
26 april 2024
Antwoord van BPH Sales
Hi Matt,
Thanks for taking the time to leave your feedback.
However, we are a little confused by your feedback - shipping prices are ALWAYS displayed BEFORE your order is placed, just after you enter your address for the shipping costs to be calculated and displayed for you. If you encountered a different process, please reach out to our team directly and we will immediately investigate.
We are disappointed to hear that our total price for you is not competitive; however, please bear in mind that shipping prices for customers in the United States will cost more than to our domestic Canadian-based customers, as products need to pass border and custom controls.
Thank you again for your feedback; if you have any additional feedback for us, please don't hesitate to contact us by phone or email. We are always looking to improve the customer experience and transparency across our customers entire experience.
Best regards,
The BPH Sales Team
Antwoord van BPH Sales
Benny,
Glad to hear you are happy with the quality of our products and services! Thank you for taking the time to provide your feedback.
We look forward to welcoming you back again.
The BPH Sales Team
On time good product love it
21 maart 2024
Antwoord van BPH Sales
Abhay, glad to hear you are enjoying your new controls package! Thanks for sharing your feedback.
The BPH Sales Crew
Fantastic company to deal with
Fantastic company to deal with. My friends and I will be dealing with them again for any of our HRV needs. Quick to ship, easy to talk to and great pricing. Not sure if it could be any better.
13 maart 2024
Antwoord van BPH Sales
Colin, thanks for the glowing review and recommendations to your friends! Glad to hear you are happy with our products, pricing, and service level.
We look forward to welcoming you back again in the future.
The BPH Sales Crew
Quick and well delivered
12 maart 2024
Antwoord van BPH Sales
Thanks for taking the time to provide your feedback, Yanick. Enjoy your new controls!
The BPH Sales Team
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