I ordered a part from Senville and it arrived on time and in perfect condition I installed the unit in one day fortunately I was replacing an old unit so I saved time not having to drill a hole and... Toon meer
Bedrijf heeft geantwoord
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Nothing but issues almost from day one! We have two mini split systems. A two head system in our basement suite and a four head system in our upper two levels. Difficulty with the products, with cus... Toon meer
Bedrijf heeft geantwoord
I had completed my initial troubleshooting before calling the service tech at Senville. He was polite and helpful and the warranty control board had been ordered prior to finishing my call with him.... Toon meer
Bedrijf heeft geantwoord
Senville is a great company to deal with. The telephone sales reps are helpful, the product is great, and delivery by Day and Ross, has always been on time and friendly. I have installed 9 Senville... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Senville is North America’s trusted leader in high-quality mini split ACs and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates. At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Contactgegevens
162 Brunswick Blvd., H9R 5P9, Pointe-Claire, Canada
- 1-800-242-4935
- customer-care@senville.com
- senville.ca
4,6
Uitstekend
7K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The shippiment came as scheduled and as…
The shippiment came as scheduled and as described
24 maart 2026
Just one phone call ….done
19 maart 2026
Its nice to be able to talk to someone…
Its nice to be able to talk to someone and feel that he is there to help us. Continue to keep your price low and put customer service as your priority its so important in this world. Thanks!
20 maart 2026
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Fabulous response to my needs to repair…
Fabulous response to my needs to repair of the main board due to electrical surge.Warranty replacement with no cost to me and fast service.Assisted in finding a new HVAC installer.
19 maart 2026
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Bonne thermopompe bon service livraison…
Bonne thermopompe bon service livraison rapide
19 maart 2026
Antwoord van Senville
Merci d’avoir pris le temps de partager vos commentaires avec nous. Vos remarques nous sont précieuses alors que nous nous efforçons continuellement d’améliorer notre service à la clientèle.
Si nous pouvons vous apporter une aide supplémentaire de quelque manière que ce soit, veuillez nous contacter au 1-800-242-4935 ou par courriel à customer-care@senville.com.
Merci,
Équipe du service à la clientèle
Good service
19 maart 2026
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
The technician was excellent to deal…
The technician was excellent to deal with and went above and beyond to meet our needs.
19 maart 2026
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Excellent customer service!
19 maart 2026
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Friendly
Friendly, intelligent conversation. The team members are definitely experts. Details of the product fully explained, follow-up on delivery was exceptional.
19 maart 2026
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
They kept me informed when it was going…
They kept me informed when it was going to arrive
18 maart 2026
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
It was such a pleasure to deal with you…
It was such a pleasure to deal with you guys,Tom go us diagnosed and parts out to us and the unit is up and running excellent service thanks so much
17 februari 2026
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Great Customer Service/Tech support
Senville is a great company to deal with. The telephone sales reps are helpful, the product is great, and delivery by Day and Ross, has always been on time and friendly. I have installed 9 Senville mini splits over the last few years, but this was the first A-coil install over a NG furnace, so I had lots of questions. Tech support is amazing. I always get the answers I need, and if I need clarifications, they are offered quickly.
17 maart 2026
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Was treated very nice they were fast
Was treated very nice they were fast , efficient and easy to deal with. And a real person on the phone to talk to was a bonus. I will recommend your business to others. Thankyou.
17 maart 2026
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
The Minisplit and frame arrived quickly…
The Minisplit and frame arrived quickly which was great.
However I would anticipate that the associated hardware such as the required nuts & bolts that are required to secure the mini split unit to the frame should be included.
I was informed via email correspondence that they are not included and that a certified HVac technician is required for installation otherwise the warranty would be voided.
Well, I was a little put off. I am planning to have a certified HVac tech install the unit, but should that Tech have to run around and find appropriate nuts & bolts to secure the unit to the frame? I think not....and I feel Senville should be supplying them.
27 februari 2026
Antwoord van Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
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