Senville Reviews 7.108

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I ordered a part from Senville and it arrived on time and in perfect condition I installed the unit in one day fortunately I was replacing an old unit so I saved time not having to drill a hole and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Nothing but issues almost from day one! We have two mini split systems. A two head system in our basement suite and a four head system in our upper two levels. Difficulty with the products, with cus... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had completed my initial troubleshooting before calling the service tech at Senville. He was polite and helpful and the warranty control board had been ordered prior to finishing my call with him.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Senville is a great company to deal with. The telephone sales reps are helpful, the product is great, and delivery by Day and Ross, has always been on time and friendly. I have installed 9 Senville... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Airconditioningwinkel
  2. Airconditioningsystemen leverancier
  3. Verwarmingsapparatuur leverancier
  4. Bouwwinkel

Geschreven door het bedrijf

Senville is North America’s trusted leader in high-quality mini split ACs and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates. At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 5 van de 5 sterren

Its nice to be able to talk to someone…

Its nice to be able to talk to someone and feel that he is there to help us. Continue to keep your price low and put customer service as your priority its so important in this world. Thanks!

20 maart 2026
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Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fabulous response to my needs to repair…

Fabulous response to my needs to repair of the main board due to electrical surge.Warranty replacement with no cost to me and fast service.Assisted in finding a new HVAC installer.

19 maart 2026
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Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

Simply put

Simply put, fast answering the phone and very helpful

20 maart 2026
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Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

Bonne thermopompe bon service livraison…

Bonne thermopompe bon service livraison rapide

19 maart 2026
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Antwoord van Senville

Merci d’avoir pris le temps de partager vos commentaires avec nous. Vos remarques nous sont précieuses alors que nous nous efforçons continuellement d’améliorer notre service à la clientèle.

Si nous pouvons vous apporter une aide supplémentaire de quelque manière que ce soit, veuillez nous contacter au 1-800-242-4935 ou par courriel à customer-care@senville.com.

Merci,

Équipe du service à la clientèle

Beoordeeld met 5 van de 5 sterren

Good service

19 maart 2026
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Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

The technician was excellent to deal…

The technician was excellent to deal with and went above and beyond to meet our needs.

19 maart 2026
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Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren
Logo Senville

Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

Friendly

Friendly, intelligent conversation. The team members are definitely experts. Details of the product fully explained, follow-up on delivery was exceptional.

19 maart 2026
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Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

They kept me informed when it was going…

They kept me informed when it was going to arrive

18 maart 2026
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Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

It was such a pleasure to deal with you…

It was such a pleasure to deal with you guys,Tom go us diagnosed and parts out to us and the unit is up and running excellent service thanks so much

17 februari 2026
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Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

Parts

Great customer service

17 maart 2026
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Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 4 van de 5 sterren

Good packaging

Good packaging. Great communications. A bit slow shipping time.

17 maart 2026
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Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

Very good units !!!

Very good units !!!

17 maart 2026
Logo Senville

Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great Customer Service/Tech support

Senville is a great company to deal with. The telephone sales reps are helpful, the product is great, and delivery by Day and Ross, has always been on time and friendly. I have installed 9 Senville mini splits over the last few years, but this was the first A-coil install over a NG furnace, so I had lots of questions. Tech support is amazing. I always get the answers I need, and if I need clarifications, they are offered quickly.

17 maart 2026
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Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

Service was prompt

Service was prompt, quickly delivered our order.

17 maart 2026
Logo Senville

Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

I have excellent service

I have excellent service

17 maart 2026
Logo Senville

Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 5 van de 5 sterren

Was treated very nice they were fast

Was treated very nice they were fast , efficient and easy to deal with. And a real person on the phone to talk to was a bonus. I will recommend your business to others. Thankyou.

17 maart 2026
Logo Senville

Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

Beoordeeld met 4 van de 5 sterren

The Minisplit and frame arrived quickly…

The Minisplit and frame arrived quickly which was great.
However I would anticipate that the associated hardware such as the required nuts & bolts that are required to secure the mini split unit to the frame should be included.
I was informed via email correspondence that they are not included and that a certified HVac technician is required for installation otherwise the warranty would be voided.
Well, I was a little put off. I am planning to have a certified HVac tech install the unit, but should that Tech have to run around and find appropriate nuts & bolts to secure the unit to the frame? I think not....and I feel Senville should be supplying them.

27 februari 2026
Logo Senville

Antwoord van Senville

Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.

If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.

Thank you,

Customer Care Team

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