Braintree Reviews 

Support is non existant - Braintree took money from us which we contest, yet you cannot speak to anyone, contact forms go unanswered and there is no way to get hold of anyone. We will migrate to another provider, anything is better than what we are getting from them now

We have not been able to get ahold of a customer service representative to handle our issue. We have not been able to run payment for 6 days straight. A company that deals with people's money should not be this difficult to reach.

As echoed by everyone else, ABSOLUTLY NO CUSTOMER SERVICE. I don't actually have too much of an issue with the actual platform, once up and running although it was very glitchy integrating and still didn't get all the integrations, they said were available. But not being able to to speak with a live person, when they are taking money from me is absolutely a deal breaker. I've come up with 4 phone numbers they "use" nome of them works. Really just seems like a scam. I've used paypal for years and have always appreciated their very good customer support, so I am baffled as to why Paypal would have a company like braintree under their umbrella. RUN AWAY

Avoid at all costs.
Braintree conducted an account review when we got a large payment in. It took them 4 weeks to review and close the account review and stated funds will be with us in 2-3 business days... 4 weeks later still nothing.
They are holding onto over £3000.
There is literally no customer support!
No telephone numbers!
Don't reply to emails for weeks.

The worst company I have ever dealt with!

Paypal should be ashamed to own this company!

They blocked customers from purchasing on our website after we were attacked by a fraudulent SPAM bomb. We have sent 6 emails in the last 3 days with no reply and no number to call! They are the actual criminals costing US money now.

I really should have looked at these reviews before signing up! Sign up went reasonably OK, integration to our web site was OK, but that is the end of the good news. We have received no money at all from them, even though there have been thousands of pounds of sales, they are sitting on this money for no apparent reason. There is no telephone number to call them, all you have is a support ticket option, so an "urgent" ticket was raised, 5 days later & no response. In theory they are going to charge 1.9% + 20p per transaction, even though they originally quoted 1.5% + 10p, however in practice they are charging 100% I am seriously wondering if I will ever see any of the money they have taken. Please save yourself the pain, go with literally any other company, they cannot be worse than Braintree.

I really dont understand how anyone is using Braintree. We made the biggest mistake of our life using braintree.They have so far settled 50 thousand dollar of our payments and we have received none on our account. We have been continuously trying to get support or atleast get a reply but no response at all. I really dont know what to do from here. How can a big company like paypal braintree can do something like this.

Worst customer service.

We integrated their sandbox software and planned to launch the project.

We have been trying to reach their sales office with contact form and phones. No body returned emails or phones for more than 2 months

Finally someone returned email, but she said it will take 3 to 4 months to review and to setup merchant account.

They claimed on website: fast, effecient, and service many countries in the global.

A bunch of axxholes

Waiting for account approval for days. No answer at all. Avoid at all cost

We have been using Braintree since 2015. I have never experienced anything as bad as Braintree in terms of user experience.

After a couple of months (MONTHS!) of trying to get in touch with them I finally discovered they were applying an old pricing (higher of course) to our account since 2016.... They had lowered the fees and had never notified us hoping we would never notice!

Fees are much higher than the competition.
Support is basically non existent. You try calling them and a general Paypal line responds that has no idea of what braintree even is. We pay thousands of dollars a month in fees and get 0 support!?

I've had it.

Don't trust them. Do not waste your time with this horrible service. Stay away.

Since BrainTree was bought by Paypal, it has become a real ordeal to get support.

Support is literally non-existent.

Absolutely ridiculous.
Customer support does not exist.
Tech support does not exist.
Fraud support does not exist.
If you sign up, you'll have nothing but problems.
Half of my transactions just disappeared in their merchant account. Braintree says that everything was credited to my bank account but it was not! I'm now looking for legal advice on this theft.

these people are scammers , they took my money wont return emails or calls , we had transactions go through the funds were paid to BRAINTREE and stolen , never returned to me , STAY AWAY from this mob i will bring in FRAUD OMBUDSMEN

Great customer service, good documentation, and a well built website for merchants to manage payments and transactions. I always get a response within a day of sending them a email and the people are very helpful and knowledgable. They also check in to make sure things are going well. I highly recommend them.

This is truly the biggest joke of a company I have ever encountered.
I had to spend, quite literally months, and made multiple attempts to contact Braintree to start an account.
In the end, I contacted their tech support to tell them what was going on, and was surprised to get a much faster response.
When sales did eventually contact me the agent, Emily, did not even bother to use my first name. She called me by my last name.
Her response was largely disinterested, I just cannot believe this company operates in the modern world and thinks that their staff are doing a half decent job.
They are not.
Worst ever.

Beware - the worst nonexistent customer service in the history of credit card processors. Just try getting a live customer service person on the phone. Every call goes to paypal and they have no Braintree merchant processing customer service reps. None!
When you have fraud on your merchant account, you just want to speak to someone who can help you on the phone, you wont be able to do that with braintree, there literally is no customer service phone number! so you should know this before signing them up for your credit card processing. Also, when you know you have a fraudulent charge and cancel the charge within hours (or even minutes) of it going through your website, you still get get charged the full processing fee, its an absolute joke and PayPal should be embarrassed to be associated with this ridiculously below standard payments processing company. to say they have any sort of customer support would be a gross overstatement.

Pursued my business for 1 year, so we integrated into our new website and had nothing but problems. Support is none existant and impossible to get through on the phones or get any sense out of the support team. Switched over to stripe. Wish I read the reviews before I started with them.

Trying to start an account with them, worst experience ever. no one responds. no viable way to get any help

We had an integration issue with BigCommerce. Reaching the support was a hurdle. The support was okay to deal with.

The frustration lies more in the fact that the interface and set up is complex.

Switched to Stripe in the end.

AVOID. Something is clearly very wrong at Braintree Payments (owned by PayPal). Support is almost non-existent with little to no responses on support issues. We have been waiting over two months to get any sort of response on several issues despite frequent attempts to get in contact with someone. Having been with them since April 2021 I would not recommend them and we will not be using them for any of our other businesses (our vertical is financial services and insurance). We are not a small business either.