Braintree Reviews 

Why did you get rid of phone support? The one thing a customer wants from their payment processor is accessible support at any given moment. This is important to every business. They cheaped out on phone support.

Who is paying who? How are you not accessible​?

Why should I even continue to use this service?

Update: I had a new issue and the lack of phone support is just absolutely​ awful. My merchant is going on a 4th day of not being able to process any payment at all and they have not even properly addressed my issue.

This is terrible i am going to have to look for a new company​ and waste money on new integration because they got rid of their phone, want to keep processing fees even on refunds, but don't provide any service for what you are paying them.

FOUR DAYS!

Abysmal levels of support and some concerns around gateway security haven't been supported.

If you are looking for good technical support, don't even bother going with Braintree as you cannot access anyone at the company. All phones lines are shut off, and you can only request support through forms that are not responded to.

There are much better options out there who can support their customers, with Braintree you genuinely get nothing at the moment.

The technical support is terrible, our payment page Is not working and we are losing a lot of money plus customers. They don't have a technical support phone line so you only can send an email, they reply after 24 hours to ask for a single piece of information, you will need to wait another 24 hours so they can reply. Payment processing is a very serious matter for companies and the fact that they don't have a support line is terrible. switch to a different company. DO NOT DO BUSINESS WITH BRAINTREE!

Don’t think they deserves any star, can’t even setup account besides connecting with unreachable sales peoples. Been waiting for a phone call for 2 month, applied about 7 times online and still waiting for a contact, til today still nothing. I feel they only care about big business and not interested with my small business.

I cannot name a single company that cares less about their customers. Our company has been with Braintree for 5 years and processed several million dollars on the platform only to be asked to change partners (stop using them) or have them hold a $10k reserve for refunds - this is after they help our funds for over 2 weeks, during a pandemic where companies have been so tight on cash flow. For a "start up" to be so dismissive of long standing customer and have zero sentiments of partnerships is disappointing, frustrating, and ill intentioned.

RUN, DON'T WALK, AWAY FROM THEM AS A PAYMENT PROCESSOR. HORRIBLE COMPANY.

This company is a joke. they closed our account and did not provide any details. they are also holding our funds. do not recommend. stay away from this joke company. what a waste of time.

I applied June 2020 for a Braintree account and also for a Sandbox - nor Problem we got the account after 5 days. We had to test Payment processing with Paypal and we had some problems with Braintree Paypal - Credit cards was working fine.
We are building a fashion store for kids.

On 13 Jan i got an email : Your account was recently flagged in an effort to verify your business model and the subsequent risk associated with yourXXXXXXXXXXX account.
We provide all Paperwork they ask for and one day later Your XXXX EUR account was recently flagged in an effort to verify your business model and the subsequent risk associated with your account. During the review, we were unable to mitigate these concerns, and unfortunately, we will be closing your account on Friday, January 15th at 9 am CST.

I called them and ask what else they need - NOTHING we DONT WANT YOU!
RIDICULES THESE COMPANYS

I am using Braintree since 2015 as a payment processor for two of my projects:

1. bodalgo.com, an online casting website
2. retroplace.com, a marketplace for video games

I am gobsmacked by all those negative reviews I have seen here because my experience with Braintree within the last five years has been nothing short of stellar.

I had been using Paypal directly before and a German payment processor and regarding the API I have to say that Braintree's API was way easier to integrate, there is no doubt about that. I can not compare to other companies like Stripe etc., but I had no big issues.

What's more: When I came across some hurdles, I found the technical support of Braintree very responsive.

To put all this into perspective: The businesses I run process mid-six-figures a year. That's not that big, I agree, but I do not see a reason why Braintree would be less great with lower or higher numbers. Let's not forget: They are a daughter company of Paypal, so I think the resources to deal with the real big guns out there are there …

Regarding collected payments, I had not one occasion where money would have been held back. Not one occasion in five years.

To sum it up: I can recommend Braintree 100 percent. They are a very helpful business partner that I have been working with like a charm.

We tested our integration in Sandbox a month ago, and we are still waiting on Braintree to give us a production account. The worst thing is that there is no reply from their customer support/sales team abut expected duration to our multiple inqueries

The worst company to work with for payment processing.

1) Delay in payment
2) the risk team closed our account thinking that we are related to another website with almost the same name.
3) they hold your money after they close the account for 30 days, before few days from the 30 days they'll tell you that we decided to hold your money another 30 days.

Do not waste your time with Braintree. trust me. One of the worst companies I have dealt with to date.

They never answer emails or contact requests! It is absolutely horrible. Regardless to account size by the way.

Compte désactivé suite à une inactivité. Ok mais comment quid de l'argent qui était dessus ?

Impossible de joindre une personne par téléphone, SAV inexistant, même le support Paypal France ne connaît pas le service, incroyable.

Hi hi I recommend to go somewhere else this is the most frauded place I ever was in business with there's a manager there and a guy who you haven't experienced with chargebacks they will hold your money for over 2 years and not even say anything about it they keep telling you everything's okay after eight months you keep calling them and calling them and calling them that is the God's truth my experience with him is lack of communications they'll send you a bill for $10,000 after you win all your cases and tell you they want you to pay them $5,000 they try to take make a bribe with me stating that all I need to do is pay them $5,000 and they'll clean my record up after so many attempts trying to get win all my cases and get my money back they end up keeping all my money and not even trying to call me or anything like that after I call them over a hundred times throughout the time to get my processing and they will not return my money after I want all my cases do not go with this company they will stick you hard the worst company that you ever had out there trust me Braintree is with PayPal they are partners with each other if you have going with them and they won't even help you through the process stay clear stay out of a hundred away from them what I'm saying to you they are crooked !!!! Thank you 😊 this is a true story not no fake reviews

Several emails and two representatives just to get a crappy rate quote. Don't waste your time if you're a company processing $250k/mo--maybe more.

The api documentations is absolute chaos.

Crucial information are not being mentioned while stupid stuff is getting repeated thousend times. References to other parts of the documentations are often not related to what you read earlier and examples sometimes don't work!

It's by far the worst API I ever worked with.

Nathan from BrainTree tacks on addtional fees for failed debit attempts. Good thing we dont allow our bank to be debit'd by BrainTree.

Company violates their own policy. Has frozen PayPal account for a $25 fee when there is thousands of dollars in the PayPal account and refused to release it. I’ve never seen such a dishonest company especially in the financial industry. How is this company allowed to continue?

3 months since I applied and despite my several emails to them begging them to get back to me, all I have received from their end is automated responses! I officially give up!

Please apply for an account before spending time integrating their API into your service.