Actually wounldnt have ordered if I had have read the reviews first but thankfully I didn't, absolutely cannot fault this company, delivery to Northern Ireland arrived within 3 days!!! Bought a sticky... Toon meer
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Lees wat reviewers zeggen
Fantastic bras size & fit really good also very comfortable. The stick on push up bra is excellent and stayed in place all night. Huge shout out to Ben from customer services who sorted out an exchang... Toon meer
Bedrijf heeft geantwoord
This place is a scam. I ordered and they sent me the wrong size. I had to pay £5 to send back to them. 1 week later they never acknowledged my return request despite providing relevant information and... Toon meer
Bedrijf heeft geantwoord
Was a bit dubious initially because there was only one review and prices were almost suspiciously low but was pleasantly surprised! Bra came within 3 days of date of dispatch and was almost exactly... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're based in the UK and manufacture backless bras and accessories. Check us out at
Contactgegevens
Verenigd Koninkrijk
- bralux.co.uk
3,8
Goed
123 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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POOR CUSTOMER SERVICE
EXTREMELY POOR CUSTOMER SERVICE
I ordered a strapless adhesive bra which was delivered promptly. Unfortunately, the item did not fit and I decided to return it.
I have now sent SIX emails to customer service requesting a returns confirmation and have failed to get a response.
I would advise to avoid purchasing from this company.
25 juli 2022
Review zonder uitnodiging
Antwoord van Bralux
Hi Jillian,
Please can you check your Junk Folder for our replies? Alternatively please send me your order number and I will start the returns process for you. My email is: braluxofficial@outlook.com
Kind regards,
Ben
Lovely products and well packaged
Lovely products and well packaged! Thank u Ben at customer service for your help. Here is the review I said I would leave :) Rickie x
22 juli 2022
Review zonder uitnodiging
Antwoord van Bralux
Thank you, Rickie!
Really disappointed
Really disappointed and haven't even received my order yet. I have sent three emails to their customer service team using the email provided on the website and after a week... still no response. Have made an order 2 and a half weeks ago with information from the company that it has been shipped but nothing since then... I have been trying to get in contact multiple times to check the progress of my order but at this point with no replies - feels like a rip off. Really disappointed with the service but obviously cant comment on the quality of the products...
13 juli 2022
Review zonder uitnodiging
Antwoord van Bralux
Hi Priyanka,
We do not ship to Australia. I think you have the wrong franchise, we are the UK business.
Please can you email me your order details to braluxofficial@outlook.com ? I will contact the Australian franchise on your behalf to get things moving for you.
Kind regards,
Ben
Customer Service
Only 2 bras received instead of 3!
Still awaiting extra bra that was not in received order placed end of May despite being promised by “Helen” this would be rectified?? Come on guys get this sorted as absolute joke! Adhesive bra not great either, however thought as receiving supposedly 3 (instead of 2 received) deal wasn’t too bad and could utilise them somehow with extra boob tape. No longer responding to my messages either! Buyer beware! :-(
12 juli 2022
Review zonder uitnodiging
Antwoord van Bralux
Hi Lorraine,
I'm sorry to hear that you only received two bras instead of three. This must be down to human error. Please accept my apologies.
Please can you send me your order number, delivery address and what bra is missing to:
braluxofficial@outlook.com
We will send it right away.
Kind regards,
Ben
Rubbish
Rubbish - didn't fit or hold up. Have contacted customer service to request return details & after a week have had no response. They'll be saying next that I haven't contacted them within 14 days of receipt, crafty sods!! Oh, and their phone number on the receipt doesn't work. Bought through PayPal so hopefully their guarantee will cover me if I get no joy from Bralux. Wish I'd seen some reviews before I ordered. What a rip off.
11 juli 2022
Review zonder uitnodiging
Antwoord van Bralux
Dear Yvonne,
I'm sorry to hear you did not get on with the bra. We would recommend you try one of our bras with strap attachments if you have had issues with lift, these are really popular at the moment.
With regards to your query, we have replied to you multiple times. Your messages have been received. Please check your Outlook Junk Folder.
No, we will not be saying "that you haven't contacted them within 14 days of receipt". We would never deny a return provided at attempt to contact us has been made in the correct time slot, which yours has. Please consider removing this as this is false information and unfounded.
Best regards,
Ben
Customer Service
Thanks
Thank you Ben - great customer service!
Getting assistance for Bralux Australia
Really appreciate it thanks
Sally Byatt
24 juni 2022
Review zonder uitnodiging
Antwoord van Bralux
Dear Sally,
Thank you for the message.
We do not ship to Australia. This is Bralux United Kingdom. We are not affiliated with the Bralux Australia franchise.
If I can help you get through to them I will however I think you have the wrong business.
Please can you double check?
Kind regards,
Ben
perfect & quick delivery
The Astrid bra is perfect. Quick delivery. Thank you!
26 mei 2022
Review zonder uitnodiging
The stick on bra and lifts fitted…
The stick on bra and lifts fitted perfectly. Helen at customer service was very helpful in pointing me towards the right bra.
Items came boxed, well packaged and were delivered within the 2-5 days I was promised.
24 mei 2022
Review zonder uitnodiging
Never arrived!
My order never arrived and all attempts to contact them have been ignored.
3 mei 2022
Review zonder uitnodiging
Antwoord van Bralux
Hi Echo, we have recently re-dispatched your order to Australia. It can take some time to get to Australia from the UK but you should receive it within 2 weeks. Kind regards, Ben
Stick on bra
The bra, although it said it was supportive for larger breasts, was dreadful: absolutely useless. I had to send it back, at my expense and I am still awaiting my refund over a week later.
18 april 2022
Bought in a G cup
Bought in a G cup. Absolutely rubbish! Did not hold the girls up. Save you money and don’t purchase!
7 april 2022
Antwoord van Bralux
Dear Helen, thank you for the feedback. We're sorry to hear you are unhappy with the sizing of this product.
If you had reached out to us with your concerns we could've exchanged free of charge for a different size or model, we have a large selection of Size G bras. Don't hesitate to email us at info@bralux.co.uk
- Ben
Product wasn’t suitable so I returned…
Product wasn’t suitable so I returned it at my own expense, still waiting on refund
I just received an email to say that I won’t be refunded as there was ‘hair and dirt’ on it. I realised as soon as I opened the box that it was unsuitable so didn’t even try it on. So be very wary, I ordered cup size E and knew by looking it wouldn’t fit, I sent it back, as I said, at my own expense, and they’re now claiming it has been worn. Absolute scam
5 april 2022
Antwoord van Bralux
Thank you, Rachel?
Customer service
Great help from UK supplier, when my purchase did not arrive in Australia.
1 april 2022
Review zonder uitnodiging
Antwoord van Bralux
Dear Caroline, we are a UK based business. I can see your location is Australia. Are you sure you ordered from Bralux.co.uk? Kind regards, Ben
Hi Caroline. We've been trying to contact you. Please can you check your junk folder? Kind regards, Ben
My stick on bras arrived promptly and…
My stick on bras arrived promptly and fitted perfectly- I followed your instructions for size guide. Haven’t had the opportunity to wear them properly yet but I did feel secure and supported when trying them on so not worried about using them.
30 maart 2022
Antwoord van Bralux
Thank you Annette!
Great product
Great product, super fast shipping. Will order again!
26 februari 2022
Review zonder uitnodiging
Antwoord van Bralux
Thank you Sophie!
I placed an order in September 2021
I placed an order in September 2021, I ordered two Bralux Freya - Underwired & Boost Cup Winged Stick On Bra in beige and one in black. I was notified that the black was out of stock and if I wanted another in the beige. I responded that I would have another beige. I am still waiting for a response after trying to contact the company multiple times and still no sign of the third product.
20 februari 2022
Review zonder uitnodiging
Antwoord van Bralux
Hi Samatha, please can you let me know if you have recieved the bra? Our tracking is showing it as delivered. Kind regards, Tom https://www.royalmail.com/track-your-item#/tracking-results/32037353500036CDD4EC8
Super-affordable!!
Bralux Seamless Fabric Breast Lifts are so comfy and give a great shape to my chest part whenever I wear a sleeveless gown or top. Super-affordable!!
30 december 2021
Review zonder uitnodiging
Antwoord van Bralux
Thank you Isabel!
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