Branch Furniture Reviews 

I ordered the Verve Chair and it did not work for me. It was comfortable, but not for the long use I needed it for. For a different person, they may have a different experience. Chairs are like shoes.

What I really enjoyed with Branch was the customer service agent I had the pleasure of working with. Austin did a great job of taking the time to meet with me to make sure I was doing all I could to help the chair fit me correctly. He listened to all of my questions and wasn't pushy. I could tell he wanted me to have a chair that fit me just right. Later when I decided to return the chair, he was equally helpful and made the experience as easy as possible. I wish I could've kept the chair just for his sake.

Thanks again!

Needed a new set of install tools and Christian on the support team was extremely prompt and helpful in sending me a new one gratis. Great customer experience, shoutout to Christian and the Branch support team.

Genuinely great experience! Love the products I've got from them (the Ergonomic Chair, Standing Desk, and Monitor Arm) and continue to recommend them to friends and family looking for similar products.

The cushion for the chair started to bottom out after 9 months of consistent use but I worked with Austin in the Customer Service team to get it handled. The support has been incredible, I'm ever thankful for their attention to detail and willingness to assist! I look forward to purchasing more from Branch again in the future.

I bought a chair years ago, and after about 5 years it developed a problem. I reached out to customer service and they replace it years later. Great experience, Christian was super helpful.

I purchased a white boucle chair at full price. I noticed my denim staining the chair. I was told to either sell it or buy a new one. Absolutely insane customer service response:

Thank you for reaching out! I'm sorry to hear you've been having this issue with the boucle material of your Ergonomic Chair Pro. Our Boucle material is not a performance fabric, and unfortunately, the type of clothing that rubs against the material can leave a residue or possible pilling from the friction.

Any pilling will stop once the excess fiber is gone. It is recommended to use a fabric pilling comb or defuzzer to shave off the pills. Rarely does pilling recur after utilizing one of these methods.

With that said, our return policy is within 30 days from the date of delivery, so I'm afraid we cannot honor a return or partial refund this far outside of that window. The fabric wear is also not covered under our warranty. If you no longer prefer to hold onto the chair, some folks have had success in reselling their products on apps such as Facebook Marketplace or OfferUp.

Just as a heads up, we do have a 10% off Memorial Day sale coming up this Thursday!

If you have any other questions, though, please let me know, and I'll be standing by to address them for you.

Their customer service is truly unmatched! They really make sure to take care of you and go above and beyond to make sure that your issue is fixed. I find the ergo chair to be more comfortable than chairs that go for 2k+, definitely a Branch customer for life. And recommend them to everyone.

I recently contacted Branch regarding some damage to my 5-year-old chair. Initially, I was told it was standard wear and tear, but after some further discussion, Helena from Customer Success went above and beyond.

Not only did she turn a "no" into a full chair replacement, but she also worked with me to find the closest color match since my original was discontinued. It is rare to see a company stand behind their product this long after the purchase. Truly impressed with the support and the brand's commitment to their customers. Highly recommend!

I got great and fast customer service when I asked to exchange for a larger desktop. Way better service than other spots, especially Amazon.

The biggest issue with Branch, in my experience, was reliability. My chair failed shortly before two years, despite being sold with a 7 year warranty.

The warranty process was frustrating and time consuming. I was asked to provide video, follow multiple troubleshooting steps, purchase tools, and attempt to disassemble the chair myself so replacement parts could be installed.

I followed those instructions and the base would not separate. Later in the same email thread, Branch acknowledged that the base can sometimes become nearly impossible to remove.

After multiple attempts, the chair was still unusable and I ultimately purchased a new chair rather than continue spending time trying to repair it.

In the end, the warranty resolution offered was shipment of replacement parts for customer installation rather than replacement of the unusable chair.

Based on both the product failing after about two years and the amount of effort required from the customer under the warranty process, I would not buy from Branch again.

I love my chair! I've worked from home for 10 years and have purchased several different ones. I was always exhausted and my back hurt at the end of the day.

My husband surprised me with my new chair from Branch and I love it! No more back pain. Their level of support was also wonderful. I had foster kittens that destroyed the back of mine. I had asked if I could purchase one and they ended up sending me one without having to pay for it.

I had an issue with my office chair (self-caused; not product-related), and Austin in the CS team was able to help me navigate towards a solution. They asked questions to understand the context of what I wanted, and guided me towards an ideal outcome. Keisha, Head of CS, came in over top with extra confirmations.

Love this this chair and really happy with the support from Branch. Definitely would recommend, and have many times.

I bought a Verve chair and unfortunately had to return it as it was not comfortable for me. The chair was beautiful, but I have physical challenges that could not be met by the chair.The service provided by Austin was amazing. He was always responsive to my inquiries and did everything in his power to ensure I had a good experience. I highly recommend this company due to its exceptional customer service. Thank you again Austin for all your help.

I’m rating this ultimately at a three because the chair did not work out for me.
Their support with figuring out furniture functions and returns has been great.
Not thrilled by the product, but given the company’s support and transparency I would shop here again.

They have no customer service number and the only number next to my credit card charge was not their number, but belonged to another company. So shady! They sold me a $544 LOW QUALITY chair and refused to let me return it once I filed a credit card dispute. They are absolute aggressive shady and awful company. I do not recommend. Spare yourself the stress.

We love our desks and their accessories (drawer+hook), and Austin graciously provided another desk top when a horrible accident occurred and caused damage.
Customer service response times are also very fast and efficient. Thank you!

Branch makes chairs that punch well above their weight. With features and design elements that are found at chairs double their price.

I highly recommend the ergonomic chair pro. Its worth the small upgrade. And get the headrest accessory. Their warranty took care of me for a minor thing.

Austin was spectacular and took care of me without any hassle. Ty Austin and ty branch for having amazing teammates like austin

Will try the aire chair one day

I was disappointed with the functionality of the Branch Furniture filing cabinet. While the cabinet looks modern and fits well with my office setup, there is a clear issue with the drawer mechanism. The filing cabinet drawer does not open all the way, which makes it difficult to access files stored toward the back. The cabinet was assembled correctly, so this appears to be a design or manufacturing defect rather than a setup issue. For a product in this price range, I expected smooth operation and full extension, especially for a filing cabinet where accessibility is essential. Unfortunately, this flaw significantly impacts everyday usability. I will never purchase anything from Branch again.

I ordered the Ergonomic Chair. It is fantastic, good looking, comfortable, and adjustable in all the ways I needed. Instructions for assembly were clear and easy. It's a high quality product.
Best of all, the customer service was exceptional. They were responsive to my questions before ordering, giving me the very specific measurements I needed to make sure the chair would fit. After assembling the chair I noticed a tear in the fabric - cant say if it came that way or if I damaged it while putting together. They offered and quickly supplied a new seatback. The customer service and communications were the best I have experienced in decades.

I recently purchased an ergonomic chair and a standing desk from Branch Furniture, and I couldn’t be happier with my experience. The product quality is exceptional — the chair offers excellent support and comfort throughout the day, and the standing desk is sturdy, smooth to operate, and beautifully designed.
What impressed me even more was their customer service. It’s genuinely the best I’ve experienced. The team was responsive, friendly, and incredibly helpful from the moment I placed my order to the delivery and setup. They made the whole process easy and enjoyable.
I highly recommend Branch to anyone looking for high‑quality office furniture and a customer service team that truly cares. I’ll definitely be returning for future purchases!
They have Outstanding Quality & Customer Service.

I did a lot of research for a sit stand desk, and Branch was at the top of my list. They did not disappoint. The staff was amazing in the San Francisco store. It was great to be able to go in and actually look touch and experience the product. The quality is superior!

My desk came within one week and the directions were very easy to follow for assembling. I can’t say enough about them or my desk, which I absolutely love