Branch Furniture Reviews 

Our school sites love the Branch Daily chair! We only use this brand for our teacher and staff chairs because they give comfort and great ergonomic support. We have ordered many over the past three years and they are all still in great shape and are easy to keep clean and looking new.

Great chair for work from home, affordable and the best customer support I've had in the past few years.

Terrible customer service - avoid at all costs

I purchased 2 chairs from Branch. In one of the orders they sent the wrong color out - mistakes of course happen, but their response was to make me sort the return without any real support (aside from a label), and wait 1 month for the correct item

I would not trust their service again

I have purchased a total of six ergonomic chairs for our company and am happy with the quality and comfort of the chairs. I'm sure I'll be purchasing another six as we build our team! The ergonomic chairs are easy to adjust and give good lumbar support if properly positioned. They are also an attractive addition to our office, where we previously had mismatched chairs. Delivery was quick and painless.

I purchased an Ergonomic Chair from Branch Furniture in September 2023. It is a comfortable chair however just after a couple of months it started piling extensively and looking just ugly. I submitted a claim and quickly learned that not only pilling is not covered by warranty but also got an advise: "you can avoid any further pilling by ensuring that you're sitting with your legs hanging at a 90-degree angle, and feet flat, flush on the ground to ensure there is no extra pressure being applied to the seat that would result in further rubbing from your pants to the seat". SERIOUSLY!
Branch did not propose any acceptable solution to my problem.

Please reconsider this purchase based on personal experience. I suggest checking out reviews on Trustpilot and other websites where there are many negative comments. The customer support was unsatisfactory. My desk arrived almost four weeks late, and to make matters worse, it malfunctioned, repeatedly displaying errors 07/08. It was very disappointing.

If i could give a negative star review I would. I ordered a office chair today. No shipping or delivery details were provided until the order was complete. The shipping was a month away and thus not suitable for my needs. Using Branch's website it became clear to me that there was no way to speak to anyone. I tried their chat feature but all it did was bring op an offer for discount to refer future customers (not at all likely). I sent them 2 emails requesting a cancellation of this order and to contact me. 3 hours later I have confirmed the charge from Branch on my card but ZERO response from Branch. Deal with them at your own risk and good luck!

Purchase 1 chair and didn't get an email order confirmation or shipping/tracking status so I didn't think the order went thru and order another. Well, the first chair finally showed up and without the headrest I ordered with it and now I'm waiting to try and cancel the second chair but CAN'T GET THRU TO ANYONE LIVE AT BRANCH FURNITURE! All the phone number that come up for a compnay search are NO GOOD and I've tried emailing and sending messages on their website but have yet to get reply! So disappointed to do business with BRANCH and won't do business with them again once I resolve this!

Worst office chair ever. I purchased mine a couple of years ago and have regretted it ever since. The lumbar "support" is just awful. Uncomfortable and impossible to adjust. I eventually just took it out and put a pillow behind my back.

And now the mesh back is ripping out from the rest of the chair.

So a $300+ chair which is uncomfortable, made with cheap components, and only lasted 2 years.

Excellent customer service. I had some issues with my office chair. The customer service was beyond helpful to sort out the problem. Highly recommend this brand!

I'm very happy with both the quality of the product (desk chair) and the amazing customer service I received. The original chair I purchased had an issue and Tom at Branch was immediately responsive and helpful. He sent me a new and improved chair and followed up all along the process. Customer service like this is rare! Now i'm sitting comfortably and working away:) Thank you Tom and Branch!

I own an Ergonomic Chair from Branch Furniture. I spilled something on the seat cushion and needed to get it replaced. I contacted Branch customer support and Austin J returned my message promptly. Not only did they offer to replace the cushion, they also shipped it to me for free!

This was one of the best customer experiences I have had with a brand in many years.

Thanks Branch! Thanks, Austin! I will definitely be doing business with you again.

I work from home and have quite a few hobbies that require sitting at my desk for extended periods of time. After using Branch's ergonomic chair every day for months, I can honestly say that I am completely satisfied.

The chair was very easy to assemble and the cushion has plenty of padding to ensure you are comfortable throughout the day. The price of the chair is actually in line with what I've recently seen at many department stores, but it is far superior in terms of quality.

Should you need to contact customer service for anything, they are very reasonable and quick to respond. They went above and beyond to remedy a situation I had from shipping and have exceeded my expectations.

If you're in the market for a new chair, I'd highly recommend giving Branch a try.

I purchased an Ergonomic Office Chair from Branch Furniture. This was a highly advertised Ergonomic Office Chair; they heavily advertised it on facebook. I should have checked Trustpilot first. What people are describing with issues with this chair from this company are true. The arms of the chair were so hard; it gave me a sore elbow; my husband immediately said the seat was too hard. I sat on it a few days and indeed that is true. I have nerve damage in my lower back which effects the area you sit on. The depth of the seat was also very long; designed more for a man than women. I was at the limit for making things least on all the adjustments.
There was no way I could sit on this chair long term. This chair was definitely not as advertised. It was advertised as this incredibly ergonomic designed chair. This chair sadly failed on multiple levels. This company made me pay the return shipping; I felt that was very unfair considering the quality of this chair I received and the way this chair was advertised as being so ergonomically wonderful.

Review Update
After my initial review, the company has done the right thing and supported their product. While I don't think it should have taken these measures to get the correct response, the outcome is very satisfactory.

Previous review
I purchased an Ergonomic chair on 2/28. After shipping time, I have owned the chair for a little over 2 weeks. I just moved into a new home, and have sat in the chair for probably 20 hours over the course of those weeks.

Noticed that the threads are pulling on the seat. I have been told via email that this is not covered. Apparently they think I am sitting on it with pants covered in razorblades or run an animal shelter, not sure. Just seems very cheap to show this kind of wear in a chair that is barely even broke in.

The Branch Ergonomic Chair arm rests are hard as bricks, extremely uncomfortable. They do not stand behind their product and know how to keep a customer happy, they simply encourage you to return it at your own shipping cost. For such a heavy item it is cost prohibitive. Will never do business with them again

I purchased the 'Ergonomic Chair' based on all the great features they talk about on their website. And in all fairness, the chair is quite comfortable but it seems extremely cheaply built. Armrests rattle all the time even when they are supposed to be locked in position. There is only 1 bolt that secures them in place whereas one their competitors (Risedesk) uses 3 bolts for each armrest.

I also ordered the headrest to go with my chair and that arrived damaged and without the screws. I contacted their support and this is where it went all downhill for me. Their customer service was abysmal. The person I talked to was very unhelpful and instead of apologizing for the damaged product and offering to send a replacement right away, (s)he directed me to this horrible online form to fill out and go through their claim process like I am dealing with government red tape or something.

In the end I decided to return the chair instead of dealing with them. They charge $35 for returns even though pretty much all of their competitors have free 30 day returns.

It seems like such a missed opportunity because I think they have a potentially very good product in their hands. Very good ideas but so badly and cheaply executed. Customer service is another layer of this unfortunate series of events that need to be fixed.

Items cost hundreds of dollars but they ship packages with no signature requirement, so they never arrive and there is nothing you can do. Now I'm out hundreds of dollars because they don't care about shipping responsibly.