Breeze Furnishings Reviews 

I ordered an expensive ceiling light online from Breeze and got an auto response confirmation. As I live outside of the UK mainland, I fully expected to hear from Breeze within a few days to say that either the order was being fulfilled OR there would be an additional delivery charge. However, I didn’t hear anything at all. After nearly 2 weeks I tried to call them but after over 500 redial attempts (over a few days) to a constantly engaged number I just gave up. I emailed them and got an auto reply saying they were operating on skeleton staff due to family circumstances; As they were still posting on Instagram I sent a DM and got no reply; their Facebook page (to which they were also still posting) doesn’t allow you DMs; I then sent them a registered letter (which I have proof they received) but which they simply ignored; and then finally, I even resorted to ringing the hairdressers next door to ask if they were still in business!! As I urgently needed the light, my only option was to open a case with PayPal who have now thankfully refunded my money. There is absolutely no excuse for a retailer to be uncontactable for such a long period of time. I understand that their “family circumstances” may have caused considerable disruption to their business, however, if that’s the case then temporarily close your online ordering, have a recorded message on your phone line, etc etc. It’s just not acceptable to take people’s money and make it their problem to get it back. I’ve now purchased my light from another retailer who were exceptional in their attitude to customer service. Take my advice and order your items from somewhere else.

Love love love my orchid in a pot, it’s so realistic.

Looks fantastic on my dining table

I’m now looking at your table lamps to bring my room together

Thank you breezefurnishings, the lady who I had spoken to who helped me with my purchase (think she was called jacky?) sent me an image of the orchid in her home which made my final decision.

My beautiful furniture arrived today as promised, thanks again to breeze furnishings for another great service.

Order and paid for garden table in May this year this year (2022). Was given a delivery date at time of ordering of between 3rd and 5th July. Table never arrived and was advised there was a delay in getting stock (on website at time of ordering it said item was in stock, which was obviously not true). Expected delivery in August, then September and then in October now been told will not arrive before end of the year! Every time I emailed to say I would wait, I received an email response within hours. Finally ran out of patience this month (October) and said I wanted to cancel the order and get full refund which breeze furnishings had offered. Emails have been ignored since I asked for a refund. Have opened a claim with PayPal who have contacted breeze on my behalf. Still no response and still no refund. AVOID THIS COMPANY. THEY DO NOT HAVE THE STOCK ON SITE BUT AFTER YOU PLACE YOUR ORDER WITH THEM, THEY ORDER IT FROM CHINA AND RELY ON SHIPS BRINGING STOCK INTO THE UK. Prepared to go to court if necessary as I feel breeze have failed to honour the sales contract and is in breach of Consumer Rights Act as they have failed to fulfill the order within a reasonable time.

Seven stars company, highly recommended!!!

Over priced, it’s ok but no better than that. Just not worth the money.

Dishonest advertising, bought a £2k item over 7 months ago, at the time it said Available delivery in 5-6 weeks, every 5-6 weeks after that, when chasing delivery they said 5-6 weeks delivery, the item is still listed on their site as available, delivery 5-6 weeks. When questioned they say it is expected in 5-6 weeks, even though we have been told that for over 7 months.

This is dishonest, they should list it as delivery expected in 5-6 weeks, but currently buyers of this item have been waiting over half a year. But of course they won’t otherwise they wouldn’t have £1000’s of pounds of sales sitting in their bank for months on end.

They also constantly try to explain away the delay by blaming their supplier, and saying that is what they are being told, I didn’t buy the item from their supplier, I bought it from them, and they have zero control over when delivery will be, so shouldn’t be selling the item’s as Available when clearly they have no idea if it is.

That’s said the communication there was, was good, and when we eventually cancelled the order got our money back quickly.

Trading standards should make it illegal for companies to hold your money without being able to guarantee a delivery date, or they should take a deposit and balance day before delivery.

Retuned item first class had to pay £8 to return it!! And no refund 😡

I bought four sofa chairs & tables for my garden & balcony. The team listened patiently to our customization requests and even went one step ahead in suggesting better colour combinations for quality and reasonable prices.

Very pleased with my cushions, had to wait until they were back in stock but customer service took onboard when I could take delivery of them and they were despatched as promised. Would definitely recommend.

i ordered a gift online from Belfast to be delivered in Newcastle-Upon-Tyne. The gift arrived within 3 days. I was texted by the delivery company with times etc. Excellent service

Top quality products love the chopping boards so nice to prep food on so glad we purchased these items. Delivery was quick too

Great product at a very reasonable price (far cheaper than on other websites). Fast delivery too. Would recommend.

As always, great service and speedy delivery.

White peony meadow - absolutely gorgeous! Very well packaged, and speedy delivery. Flowers are all intact and look stunning. So natural and realistic. So many amazing compliments from friends. Would highly recommend this company and this wild white peony meadow!

My first time ordering from Breeze Furnishings and it has been so positive. Better prices than other big name stockists and, being in retail myself, I can tell you the customer service is impeccable. A fault with an item was dealt with so seamlessly and effortlessly they definitely get 5 stars for that alone. There is a delay on another item that I have ordered but I was informed immediately and offered a refund if I didn't want to wait. Great product and service. I can imagine I will be ordering more from here in the future!