Brentacre Insurance Reviews 1.148

Fortunately I saw a Honda S660 forum suggesting that Brentacre were well worth contacting and the saving with Brentacre was substantial and contacting their helpful admin staff is easy compared to some of the other specialist car insurers where it took ages waiting to speak to an adviser which resulted in far more expensive alternatives.

Friendly, polite, thorough and professional

I’ve been with Brentacre Insurance since my buying my first proper car back in 2011 … I cannot fault anything to do with Brentacre ! Starting a new or continuing with a current policy is easy & always cheaper than I anticipated!!
Today’s policy renewal was all completed in way less than 5minutes thanks to Mark on the other end of the phone !
Thank you again Brentacre for doing what you do for me !!

Fantastic experience insuring out VW ID Buzz with modifications. We are allowed to add further modifications as we go during the year at no extra charge. They were knowledgeable and supportive. I highly recommend.

Polite staff that show an interest in your car
Maybe not the cheapest but that's not always the best been with them for a few years now
Always recomend them never had a problem

Helpful and pleasant team who made a usually (for me) stressful experience a piece or cake!

Thank you Brentacre! A team full of petrol heads talking to us as petrol heads! The best mollified car and van insurance broker around. Thank you for insuring my 2 cars!

I had excellent communication throughout the process and everything was handled professionally. The staff was very friendly, helpful, and polite. Overall, a great experience and a positive result.

I've held my licence for over 30yrs and have NCD of over a decade. I'm also I'm an advanced driver and have a tracker with a subscription service fitted to my vehicle and these clowns can't provide a quote and give no reason as to why. Absolute joke!

Update

Since submitting my Trustpilot review I have had a response from Brentacre and it is this they reference in their response to the review. I have increased my rating from 1 to 3 starts and changed the title from non-existent to limited customer service because Emily did respond relatively quickly albeit not quick enough because my review had already been submitted.

I remain dissatisfied with their inability to provide a quote. It is akin to a sub-prime lender refusing to grant a loan to a person with an excellent credit history. i.e. It makes very little sense.

I acknowledge that Brentacre are the brokers and not the ultimate insurers. That said, I received details of the types of reasons a quote might not be given. This is of limited use to me as I would need too know exactly why I have been declined a quote so if it is because I have just bought the car, that should be cited as THE reason, if it is because the car is not modified at the moment then tell me that, if it is something else then again tell me. Make your feedback specific to me and my application so that you ensure you treat your customer fairly

I have used Brentacre for all of my car and vans for many years and I'll continue to do so. The ease of dealing with staff when delivering or altering modifications is fantastic along with very competitive pricing. Thanks for the great service and many years of comfort I'm insured with the best.

Really easy and streamline service.
I renewed my insurance quickly whilst ensuring I have the correct cover for my modifications.
Wouldn't take my Elise anywhere else.

By far the best insurance company I’ve been with, fast & efficient customer service and the best price. Highly recommend! 5 ⭐️ the gentlemen on phone were great when setting up my insurance, and Emily over email has been fantastic.

I've used Brentacre for a lot of years on and off and can highly recommend them for converted vans. The price is always fair and the customer service is very good. This year my renewal price actually went down by £50 !! Thanks.

Excellent insurance company...been with them for nearly 10 years and can't fault them at all...brilliant customer services ... great for campervans and modified vehicles...would recommend these to anyone

First time using Brentacre as we just bought a Campervan and they were recommended to me - I will now recommend them to others as they were excellent to deal with across multiple people. Thanks!

Had to obtain a modified policy for my car. Dan ran through everything from start to finish and also helped me understand how an agreed value would work. Good knowledge and great advice. Highly recommend.

Amazing insurance company! Friendly customer service, fantastic prices and genuinely an all-round lovely experience. If you've bought a campervan, don't think twice about it, just give Brentacre a call, you wont regret it.

Was with Brentacre for 6 years and they consistently gave me the cheapest price for insurance. In that time I had 2 claims, 1 where my car was written off. However, this year they couldn't offer renewal due to me making a claim in 2025 for a replacement key on the key cover I had. Made me laugh because I had 2 car claims but they draw the line at a car key claim. I understand the insurers have criteria etc. However, Brentacre didn't even bother to offer any alternative or try and get another quote and basically said look elsewhere.

I have been insured with Brentacre for several years, and they continue to be the best modified car insurance company out there. Their pricing is consistently competitive, and their professional team makes the whole process simple and stress-free when declaring modifications. It's reassuring to deal with specialists who genuinely understand modified vehicles and provide reliable cover you can trust. Highly recommended!