Bridgeview Van Lines Reviews 

They promised they would not broker us out, they were a moving company and would do the move. They quoted us 8000 and 500 storage that they would be paid. They then brokered us out to a foreign-owned company, and they came on Sunday at 5 p.m. and were there until 3 a.m. the price went up 4000 and then after our belongings were taken away to an unknown location we were told the storage fee would be 2500 per month on top of the extra moving charge. We negotiated them down to 1500 a month. We didn’t rattle the cage for fear we would never see our belongings again. When we did get them, they were covered with dirt and damaged. Boxes missing, patio chair never recovered, glass top for desk broken, silver chest broken. I could go on and on. DO NOT TRUST OR BELIEVE BRIDGEVIEW MOVERS. They are a broker and will put the screws to you after they reel you in with good prices!!!

Never use this company!! I did not want a broker and was assured they had their own trucks and movers. One company to do it all. They also gave me a delivery date of 3-10 days from pickup. They sent a truck from another company that taped a sign with a different companies name on it. Not sure where the 4 movers came from but they were with 2 completely different companies not related to the truck. Now I am being told they have 21 days to deliver my stuff. My price changed 3 times. This is despite being assured they over estimated so that I wouldn’t have any surprise charges. After price increase I removed items but was told that didn’t affect the space and did not decrease the charges. I was also told the truck was 23 ft but the shipper wants a 50ft truck to fit. I could have bought my own trailer and hired movers for less than what I am being charged without the hassle. Very stressful lesson learned.

0n July 5th 2023, I contacted Bridgeview Van Lines LLC, regarding an interstate move from Maryland to Minnesota in September 2023. After speaking with the customer service representative, we decided to utilize their services for our move. They shared with us that you are a "NATIONALLY RECOGNIZED EXPERT in the moving and relocation industry. With a friendly attitude and a confident manner, our carriers will exceed your expectations and make your experience smooth and PROBLEM FREE. We are the best at getting the job done right and without hassle." We felt great knowing this and moved forward with a video estimate and sent an initial payment. On September 11th, we received a quality assurance call prior to the pick up of our goods which was scheduled on September 16, 2023. Customer service informed us about the possibility of revising the original estimate of 2800 cubic feet required for the move. He assured complete utilization of a full truck promising a just charge - we were assured that we would "only pay for the space we used" on the truck. At that time, the customer service representative added square footage to our contract and we paid additional fees bringing the amount paid to Bridgeview Van Lines, LLC to a bit over $6K. He placed us on hold, but apparently could still hear us speaking as my husband and I commented that this seems a bit like all of the horrible experiences we had read about and that, here it is..., the last minute increase in costs now that we are close to the moving date. When he addressed us next, he said he had overheard our conversation and he admonished us. He firmly stated that Bridgeview is not a predatory company. He proclaimed that your company takes great pride in itself as a "family" and that everyone who works with them is vetted and part of the Bridgeview family with shared goals of service. He further stated that the company is well aware of the stress that accompanies moving, especially long distance moves and works hard to minimize this stress as the reputation of the company is paramount. (They should have this phone call on tape as we were notified it was being recorded and I requested they maintain the recording). On Friday, September 15th, 2023, at approximately 8:30 pm (I have a record of this call) a driver called and asked if I "really needed a full truck for my stuff" and how far did I "live from Baltimore." I stated that our recent call with Bridgeview indeed revealed that we would need most of a 53' foot truck, but were told we would only pay for what we needed. He said he had no idea who Bridgeview Van Lines LLC was and he did not work for them, The moving process only became more of a mess following this phone call. I called Bridgeview Van Lines LLC. I was told by customer service that the company they sold our contract to must abide by the contract I signed with Bridgeview. We paid for packing/material and disassembly/reassembly services. Not only did they not have ANY packing material (stated they did not have a contract to pack/unpack which we added to and paid you for on our contract with you), but my husband was required to load and unload the truck as there were no movers available for the final load when the truck arrived in Minnesota. When I conveyed this to the driver that you sold our contract to, he actually laughed and stated that he had never heard of "Bridgeview" and Bridgeview had no "power" over him. Bridgeview did nothing to assist us! Upon the request of their customer service, I sent a video of the truck that arrived at our home in Maryland with more than half of the truck already filled with another customer's load. Again, Bridgeview Van Lines, LLC did nothing to assist us. This does not seem like "family" to me.I believe they were not truthful describing the relationship with the company they sold our contract to. I do not believe they vetted this company properly/thoroughly, nor did they determine that they were a trustworthy company. They sold our contract to an unethical company. I am committed to prevent others, especially senior citizens with fixed incomes-like us, from becoming victims of your predatory practices which are the total opposite of what you promised, which was, "a friendly attitude and a confident manner, carriers (that) will exceed your expectations and make your experience smooth and PROBLEM FREE."

SCAM THIEVES, SHREWD. HEARTLESS FRAUD!
DO NOT DO BUSINESS WITH THEM. IM ABOUT TO TAJE TGEM TO COURT
Took my money did not refund nor did they give me credit.
Heartless and all about $$$$. I went through a fracture and injured my foot amost 3days after booking and almost 14 days days before the the move and I was told I could not get refund but online credit. When I insisted only upon a refund not knowing how long my recovery would be, they flat out denied my refund and because I had my credit card company fight it they confiscated the entire amount. Of $987. I explained about my situation in details via email and especially when I’m a single mom going through a tumultuous situation in my life $987 is a lot of money compared to peas for a company like them. I don’t wish ill upon anyone in my life as much as possible. However during a time when everything s going down you have a company like this who won’t refund you with the sane week of the booking and over 14 days notice it makes me rethink of of what’s left in humanity. After numerous calls emails they even refused to keep a percentage and give me anything back. As a matter fact they did not cancel the driver 7 days later either, who showed up on my in Georgia!!!!!

These guys made the process smooth. They packed up our belongings and did a good job securing everything. Easy to work with and straightforward.

So easy. The crew was professional, on time and good at what they did. The company keeps in regular contact and clearly wants to deliver great customer service. Thankfully, we did not have to deal with any damage.

Made the process east and smooth. Didn’t have any stress and everyone I dealt with was very transparent and clear! Will use again in future.

A $400 "booking fee" was added to the payment due after the goods were picked up. This fee was not on the binding moving estimate at the time the contract was signed. Emails and phone calls to the company were ignored. Other than filing a small claims lawsuit there is not much you can do once they have your goods.

Loved using these guys! Everything was organized perfectly, and the entire move went great! I’m very pleased with this company, and I highly recommend them!!

We had a great experience. They arrived on time, got everything done in the time we expected. They were courteous and communicated well.

This company is absolutely excellent. Their pricing is straight-up fair. They arrive with experienced people who know what they're doing.

From start to finish they handled everything! All my stuff came undamaged and whole from the NE to the SE! Thanks for not making me do 10 UHAUL trips which would’ve cost more! Great company and attentive & friendly contacts.

Very happy with them. Very professional. I would definitely use them again and refer them to all my friends.

Thank you to bridgeview van lines made my move so smooth , Especially there customer service sierra smith she was very professional and made sure she took care of all my needs, I definitely would be using this company again !

If you’re moving definitely use bridge view van lines! They are very reliable and punctual, they moved all my stuff very quickly and everything was dropped off to its destination in perfect condition. When I called customer service to get all the details of my move I was helped by Sierra, she was so sweet and accommodating to my situation. I will definitely be using them for any of my future moves, and will be recommending them to everyone I know!!!!

They made my moving experience easy! Definitely would recommend

I’m happy with my move from start to finish

Do not EVER under ANY circumstances use this company. Bridgeview advertises that they will take the stress out of your move. Renting camels to personally haul your household goods across the country would be less stressful than dealing with this horrible failure of a company. I can’t begin to write down all the issues we had with them, but here’s some highlights:

They demand 50% non-refundable down payment before doing anything. The week before they pick up your stuff they call you to tell you they most likely underestimated how much space you will need and you need to pay more money. But don’t worry, you’ll only end up paying for what you actually use (spoiler, you magically end up using exactly what they fleeced you for in this call). After pickup they demand another 25% of the payment, then tell you on delivery they will not accept the same method of payment you were using, and will not release your stuff until you figure out how to pay this new way. This includes cash or money order or some shady internet payment methods that your bank will not guarantee will actually work. So you get Western Union money orders only to be told they don’t accept THOSE money orders and you can’t talk to their manager because they just left the office. After spending a sleepless night trying to figure out how to get your money back on your money orders (an impossible task in itself) you find out that they were wrong and they DO accept those money orders.

Then when it comes time to have your stuff delivered in the 7-10 days timeframe (more likely 7 days, they tell you) they never call or show up. So you call them to find out your stuff is still sitting on a truck somewhere and isn’t scheduled to START to be moved for another 4 days. After 4 days you spend all day trying to get someone on the phone and when you finally do they tell you you are lying and they never told you that it was going to be transported that day and it will be ANOTHER 5 days before they START to transport your stuff. Why are you so upset? A mere 3 week’s wait sleeping on air mattresses in an empty house is clearly well within their NEW made-up timeline of 7-14 BUSINESS days. 

Then once they finally decide to ship your stuff, you get to play the game of trying to pay them the last 25% so they will actually unload it. The day before it is set to arrive they call to say that now suddenly they change their mind and refuse to accept cash! Then when they do arrive their office tells you AGAIN that Western Union money orders are not accepted! When you tell them that you’ve verified that they would accept it many, many times over the last MONTH that they’ve held your stuff hostage, including just the day prior, they once again call you a liar and say it never happened and you were always advised against them. And oops! you have stairs. They’ve known that for 2 months, but now decide to tell you you owe MORE money because of it.

I'm currently experiencing the same frustration and issues!

All previous reviews I saw had been "great", should have read between the lines.

Initial contract set up was for a total of approximately $6,000. Yesterday, a "Manager" called to go over my "items list" to find out the guy who set up the contract didn't add in the inventory "correctly"... and I had to add a few items, even after deducting two big ticket items...my "new estimate" went up approximately $3,000... And had to pay "ANOTHER" $1,700 deposit.

Don't believe this company!!! I do not care what they say...they LIE! I took, gave measurements of most of my random items and they still couldn't get the inventory correct!

Company needs reported to the Better Business Bureau...

Updated... 9/2/23.
Again... They are deceitful! I do not care how many "cubic feet" I'm paying for... As if anyone would no how many cubic feet worth of stuff they have. WE provide you with inventory items... INCLUDING measurements over the phone. Nick, who set up my contract said "I can't add X-LG boxes so hehe guesstimates... YES guesstimated how many "medium and small boxes it would average".

I explained all this to the rude and impatient Manager who called and then charged me..
ANOTHER deposit a couple days prior to pick up as though I planned on having several thousand more dollars lying around.

I specifically asked Nick... SO... Bridgeview is their own company with their own trucks right? It's not going to be some "random third party" contractor picking me up is it? I asked this question several days prior to my cancellation expiration date. Nick, OUTRIGHT lied... To my face, about your company being a third party contractor.

I would've cancelled my contract in a hot second if I had known the TRUTH and wasn't LIED directly to. I had a friend who was going to help me move to Michigan for approximately 4,000. You quoted me $6,000 initially. I was WILLING to not inconvenience my friend for that difference amount... HOWEVER, if I'd been given truthful, unscrupulous information regarding your company, I OF course would've opted to pay them $4,000 rather than the almost $11,000.... I'm NOW being charged. This is almost double the quoted amount, and almost triple what my friend wouldn't charged me.

You guys are unethical jerks and you basically LIED to my face so I WOULDN'T BACK OUT OF THE CONTRACT. What your company did to me was wrong on so many levels.

Your Manager lied as well when I asked him DIRECTLY after he proceeds to charge me a SECOND down payment... I asked and exactly how will I know how many cubic feet are being utilized by my transportation? Manager says, oh don't worry, all the trucks are number marked on the inside.
LIE AGAiN....but wait I have PROOF you lied so, do you want to settle this the correct way or shall i involve an attorney, now?

11/8/2023: I don't care what they "tell you", actions speak far louder than words! I was initially quoted around $6,000 for my move, I finally get to move into my new home and the total of this move has cost me over $12,000. They're most common practice is called bait and switch. Do NOT, I repeat do not sign a contract with them as you have no other recourse other than arbitration...
Meaning technically if you're screwed over you cannot sue them or file a civil suit.... So a word of caution if you deal with this company you will be the one who gets screwed!