I ordered hair serum products over two weeks ago & haven’t received them yet. Mean, I’m getting requests to rate the product as well as customer service. When I reach out to their Tracking company, t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I used to love this company. However I placed an order last year on July 8 2020, and the order status still says processing?? I’ve emailed the company 5 times or more with no response.... Toon meer
I purchased a curling wand and it exploded in my hair while I was using it. This item came with a "lifetime warranty" which is bogus because I was never able to reach anyone in that company despite m... Toon meer
Bedrijf heeft geantwoord
I purchased gifts online from my sister a fortnight ago and haven’t received anything. I have emailed 3 times - I understand things can be delayed or there can be problems but I have not had any respo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Brilliance New York Diamond Irons. Get The Best Hair Straighteners, Lightweight Hair Dryers And Curling Irons. Enjoy Diamond And Gold Skin Care Or Moroccan Argan Oil Hair Care For All Hair Types. Hair Couture Styles At A Great Price.
Contactgegevens
300 NE193rd st, 33179, MIami, Verenigde Staten
- 7863503728
- Info@brilliancenewyork.com
- brilliancenewyork.com
1,5
Zeer slecht
95 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I’m am again writing a review because…
I’m am again writing a review because this seems to be the only way for them to email you back. My order hasn’t arrived yet and they told me to contact them and still they haven’t email me back. I’m waiting since Monday to have a response and still nothing.
1 juli 2021
Review zonder uitnodiging
Antwoord van Brilliance New York
Hi Karla we did reply to you and asked you to contact the carrier did you ?
I have reshipped your order and will send you tracking soon for your new package.
Best of the best .this product
25 juni 2021
Will never use another styling tool!
I have loved my Brilliance New York Curling iron and straightener for the past 7 years. These are the only styling tools that will hold a curl in my hair. My hair always feels smooth afterwards and never feels/smells burnt like other tools I've used in the past.
I have been a professional performer for the past 7 years, and I will not travel without my BNY tools. I can sometimes go more than a day or two without re-curling, and my curls are still intact without other products.
I have had nothing but wonderful experiences with their customer service. The last item I ordered was back-ordered, and they were kind enough to upgrade my product for free! The lifetime warranty is an incredible value, and I have had zero issues replacing any of my tools. Their customer service agents are incredibly helpful and always very kind.
I highly recommend any of these products and would give a 6+ star review if I could.
24 juni 2021
Review zonder uitnodiging
Almost 5 stars
Almost 5 stars, but I haven't received any update on my Diamond Drops backorder.
21 juni 2021
Great product, poor shopping experience
It has been 10 days since I ordered my product and it has not arrived nor can I find any tracking information. The "Route" tracking system says it is still waiting on the information from the shipper. That's frustrating because I love the products, I just hate the fulfillment process. And they are so protective of the brand, they don't sell outside of their site and stores.
18 juni 2021
Antwoord van Brilliance New York
Dear Chasity. You were notified when ordering the product you selected was on back order when purchasing. That is why you havent received the tracking number which is usually available same or next day. We will send you tracking as soon as your package is ready to ship out. You can contact me directly for additional info regarding your shippment: Info@BrillianceNewYork.com
Love these products
These products are amazing. I own all of them and I absolutely love them!
15 juni 2021
Recieved the wrong item have emailed…
Recieved the wrong item have emailed and called with no response from you
12 juni 2021
Antwoord van Brilliance New York
Hi Lorie, Tahnks for letting us know. we sent you the correct package OVERNIGHT as compensation the correct package.FEDEX couldnt complete the first delivery attempt and yesterday it was delivered. I am here to help with anything else!
They sent me expired shampoo and…
They sent me expired shampoo and conditioner. It had expired in June 2020. I received my order in April 2021. I payed about 50 dollars Canadian to have it shipped to me as well. Not impressed
11 juni 2021
Review zonder uitnodiging
Antwoord van Brilliance New York
Hi kai, I appolgize for that mistake. We wil take care of it for you right away. I had sent you an email to help get you an exchange or refund.
Amazing!!!
So happy with every aspect of this company ! Amazing customer service and their products are beyond incredible. By far my favorite straightener ever! Thank you for being so helpful!
8 juni 2021
Antwoord van Brilliance New York
Hi Danyel, we are happy and privilgd to provide you with good customer service. We are as excited to hear you love your hair products. Thank you for choosing our product line!
Best than any other product !
I just love their products they leave my hair silky && shiny, also gotta love that lifetime warranty.
26 mei 2021
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.